Bucureşti Sectorul 2, Str. ING.GEORGE CONSTANTINESCU, Nr. 4B SI 2-4, Cladirea A, biroul nr. 709, Etaj 7
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Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives
May act as a domain champion and initiate projects addressing business topics of moderate to high complexity
Able to understand complex cross-functional business topics and focus on resolution
Applies internal policies to ensure HP policies and audit requirements are met
Manages customer/partner backlog to ensure that appropriate actions are taken to deliver orders within agreed SLA and according to business need
Manages all claims, exceptions and special requests in the area of Customer Operations, in due time and alignment with agreed procedures/policies, as per the received requests
Coordinates customer’s change requests in due time and alignment with agreed procedures/policies, as per the received requests, ensuring the accuracy of the task
Ensures all orders are invoiced and closed in the systems; if not, the case takes action to trigger the necessary invoice or provide the business justification to leave the billing open
Keeps the volume of financial disputes to a minimum and actively works to close them as soon as possible once they appear
Provides consultancy and guidance to the account team on Customer Operations processes and policies