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Toate (38)Active ( 0 )Arhivă ( 38 )
Technical Support Engineer (Level 1&2)
Iași
expirat: 31.08.2021
Entry (0-2 ani), Middle (2-5 ani)
550 - 710 € net / luna
Anunțuri Arhivate
Anunțuri Arhivate
Technical Support Engineer Level 3
Iași
expirat: 07.08.2020
Entry (0-2 ani), Middle (2-5 ani)
Atribuțiile:
Proactively identify areas that need improvement
Respond in a timely manner to support customer issues and inquiries
Administer technical support, troubleshooting and diagnosing for our customer’s product portfolio
Work effectively to resolve both pre- and post- sales technical issues related to the customer’s product and infrastructure as reported by the technical staff involved
Reproduce and debug customer-reported problems in a lab environment in order to identify root causes and work hand in hand with Dev and QA Engineers in order to resolve issues
Follow up on inquiries or requests to ensure customer’s satisfaction
Document actions to properly communicate information to the customer, as well as internally
Develop support and monitoring tools
Provide timely feedback within the development process regarding customer-reported product issues
Define, coordinate and prioritize customer feedback and ideas into engineering requirements for future enhancements
Identify sources and trends of technical problems to prevent future occurrences
Develop methods and best practices for application and process improvement
Illustrate design ideas using storyboards, process flows and sitemaps
Develop UI mockups and prototypes that clearly illustrate how sites function and look like
Understanding and analyzing the way customers will use the product and organizing all elements of the application
Cooperating with the entire team in Romania and Belgium and adjusting the project based on feedback received
Identifying new design ideas and solutions for adjusting the project and the end product according to the business requirements
Create visual concepts such as banners, landing pages, pages redesign etc
Collaborating with project management, front development, quality assurance and business analysis functions to define and implement innovative solutions
Conducting user testing and providing available reliable data to decide design solutions
Create original graphic designs
Prepare and present rough drafts to internal teams and key stakeholders
Identify and troubleshoot UX problems (. responsiveness)