Municipiul Cluj-Napoca, B-dul 21 DECEMBRIE 1989, Nr. 77, Clădirea A-B, The Office, etaj 6, Clădirea C-D, The Office, Penthouse, etaj 6, camera C.6.1. și Clădirea E-F, The Office, etaj 5
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Solutions Delivery Consultant, Voice
77 Bulevardul 21 Decembrie 1989, Cluj-Napoca
expirat: 02.09.2020
Middle (2-5 ani)
Atribuțiile:
Gather functional and business requirements from customers and translates them into System Design requirements. Provides hands-on configuration, testing, documentation, and technical assistance to customers, resellers, and vendors during 8x8 deployments
Collaborate with Sales, Engineering, and Project Management team members to ensure customer requirements are fully captured and successfully deployed
Identify design issues and follows-up with Project Management and Engineering for successful resolution
Configure PBX, call flows, user profiles and call management features
Perform site surveys and network validation
Test system and ensure proper routing of calls, including performing troubleshooting and escalation as necessary
Provide on-site and remote training of customers administrators and end-users
Provide full documentation of the deployment to assist in the successful transition of the customer to our support teams
Work with cross-functional internal groups to channel customer feedback to help improve 8x8 products and services
Demonstrate a passion for the continued success of our customers