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DOVER BUSINESS SERVICES EUROPE S.R.L.

Bucureşti Sectorul 1, Şos. PIPERA, Nr. 42, Etaj 15

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Utilizator: Administrator

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Accounts Receivable Analyst (Collector - Italian)

București,
expirat: 11.11.2021
Middle (2-5 ani), Senior (5-10 ani)
Atribuțiile:
  • Perform customer account verification, research, issue resolution and collection activities such as email and outbound call
  • Reach out to the business unit’s sales team and counterparts to resolve customer disputes
  • Monitor and track status of ServiceNow tickets assigned to the team
  • Work closely with cash application analyst relative to payment posting based on customer remittance advice in an accurate and timely manner; redirecting incorrect payments as appropriate
  • Processing and monitoring customer credit exposure (including coordination with Operating Company to appropriately manage customer relationships),
  • Monitoring for overdue accounts, potential collection problems, maintenance and release of credit holds
  • Preparation, maintenance, updating, submission and presentation of collection reports and aging of receivables
  • Facilitates customer information updates with Master Data Management (MDM)
  • Perform payment issue investigation leading towards issue resolution by working closely with Sales, Customer Service, Operations and Shipping groups
  • Maintain productivity and meet service level agreements in a complex environment, including working with and referencing data in legacy accounting systems
  • Assist with other projects or duties as assigned, including continuous improvement efforts
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