Bucureşti Sectorul 6, Spl. INDEPENDENTEI, Nr. 319-C, CORP A. MEZZANINE, NUMARUL 2
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Interpretarea si determinarea activitatilor zilnice a echipei, in functie de necesitatea echipei de recrutare;
Planificare saptamanala/ lunara a activitatii departamentului si individuala – pentru fiecare analist;
Verificarea, analizarea si procesarea rezultatelor echipei;
Crearea de strategii de imbunatatire a performantei individuale si globale;
Gestionarea eventualelor probleme intampinate de analist in raport cu candidatii, recruiterii sau clientii;
Sustinerea de intalniri de tip 1 to 1 saptamanal, in vederea determinarii performantei, implementarea in regim individual a strategiilor de imbunatatire, oferirea de feedback;
Evaluarea performantei individuale si oferirea de feedback membrilor echipei;
Mentinerea legaturii cu clientii companiei;
Gestionarea eventualelor probleme in ceea ce priveste candidatii si clientii (situatii de intarziere a programarii de interviuri, neconcordanta de statusuri etc);
Mentinerea legaturii cu Team Leader-ul echipei de recrutare;
Stabilirea de call-uri cu clientii (calibrare profil, update-uri legate de proces etc);
Intocmirea de rapoarte diverse (managementul intern si clienti)
Act as first point of contact for HR related questions via phone or E-Mail;
Create certificates, reference letters and testimonials for the employees of the client;
Update the HR data base with personal information changes;
Analyze and update the system with the necessary bonuses/ unpaid or paid leave/ expense reimbursements and so on, for the salary calculation of every employee (payroll activities);
Monitor upcoming end of probation and contract dates and inform relevant managers;
Send notifications to all relevant departments after processing an HR request;
Produce standard correspondence and labor contracts by following existing templates;
Create addendums for existing employees for various job data changes (transfers, promotions, extensions of contract, etc.);
Create letters for specific types of situations (Maternity, Paternity, Study leave, etc.);
Prepare exit documents for employees leaving the company
Prepares invoices and controls revenue cycle by applying billing conditions, processing invoices, verifying WIP and receivable balances, and issuing invoices to clients;
Prepares and issues invoices to customers; - Issues monthly customer statements both internally and externally;
Udate customer files with issued invoices, updates billing conditions, and collaborates with project teams for bill presentment;
Process credit memos;
Update the customer master file with contact information, billing addresses, etc;
Enter invoices into customer invoicing web sites (when applicable);
Submit invoices by electronic data for internal approvals and issuance to clients;
Protects organization's value by keeping information confidential;
Maintain sufficient information to facilitate knowledge of the supplier's issues;
Provide and publish a single, menu-driven primary contact center toll free contact telephone number;
Communicate the problem status and time to resolution to affected personnel;
Close the call, with the caller's agreement;
Provide problem resolution tools and aids;
Record, analyze and report on a regular basis, on calls received, including details of call volumes and duration, problem trends, abandon rate and wait times, first call resolution rate, problem resolution time;
Provide and publish alternate access channels to the Services Contact Center including, email, web portal and fax communication of problems, requests and other operational information;
Verifying the process quality and the final products;
Managing all paperwork regarding the process;
Assigning tasks to employees from textiles department;
Managing materials and tracking the manufacturing process;
Leading employees performance assessments;
Finding solutions in order to reduce specific consumption, optimize the stock of material values, eliminate non-economic expenses and increase the profitability of products
Follow strict company policies and procedures and deliver a consistent and professional level of service at all times;
Achieve set revenue targets and call quality objectives;
Manage a collection portfolio through: Collection calls, escalation and issue dunning letters to overdue accounts; Email communication; Dispute resolution; Recommendations for credits/write-offs; Reconciliation;
Participate in client and customer conference calls;
Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments;
Responsible for regular forecasting and status reporting for portfolio;
Respond to all requests for accounts receivable information or analysis to the client;
Communicate and follow up effectively with sales dept regarding customer accounts on a timely basis;
Generate and distribute weekly/monthly AR reports;
Establish and maintain effective and cooperative working relationships with the involved departments
Interpret day-to-day business objectives and prepare/execute operational practices/work programs in collaboration with the team supervisor;
Review all incoming work for clarity, provide clear work directions, ., receive requests for assistance from the field, determine level of assistance required and respond appropriately;
May perform data entry or other client related tasks in various systems, as required;
Perform and/or ensure completion of quality review check on outgoing work (., proof data entry, correspondence, and other tasks) within immediate team to ensure quality, accuracy, and consistency;
Identify and assist with development of support materials for team use, ., training manuals, job aids, and views in databases;
Prepare, analyze and interpret complex reports/information and formulate conclusions;
Ensure that all of the client responsibilities occur in accordance with the Statement of Work and Service Level Agreement with client(s);
Act as technical and functional resource and Subject Matter Expert for team members, peers and/or clients as assigned;
May be accountable for ongoing management of effective client service relationship in one area of the business, by acting as main point of contact for senior client representatives;
Meet with project managers on large or complex projects to determine format, plan the project timeframe and estimate the project’s overtime needs;
Perform analysis of quality audits; analyze results and develop process improvements to maintain quality deliverables;
Assist with providing operational statistics and escalate operational issues to direct manager;
Plan and facilitate weekly (as required) team calls/meetings. May present and facilitate at group meetings and new hire integrations; may develop presentation content;
Prepares, coordinates and conducts performance appraisals, and gives counsel to employees on career and performance/disciplinary issues
Collect contracts from partners and develop strong business relationships by having a good communication face to face, email and phone;
Manage the portfolio of clients by analyzing contracts and extract key contract conditions ensuring they are set up correctly in the Billing Tool
Verify if requisition is accurate and contains updated requirements and information as per agreement
Participate to testing phase to confirm accuracy of billing settings in the ERP
Collate and extract data, produce schedules, summaries etc
May provide ad-hoc analyses and summaries of information as requested
Verify calculations, allocations, etc. and checks or obtains information for incorrect or incomplete documents
Maintain, scan and analyze the data to identify unusual items and selects the correct procedure for actions, referring more complex items to a more senior person as appropriate
Identify and undertakes initial investigation of variances in the data
Propose KPIs to follow-up contract actuals (volumes, revenues, profitability)
Document job aids for BPO teams and hand-over procedure
Assist BPO teams when issues / 3rd party queries are escalated
Be proactive for workaround solutions in case billing process can’t be fully automated in the ERP
Provide quality, cost effective service while looking at ways to contribute to process improvement
Prepare routine reports from statistical and financial information to ensure management receives appropriate information in an accurate and timely manner
Pro-actively build and maintain together with the line manager a strong project review process, constantly mitigating risks and maximizing opportunities in order to monitor the project performance