SPEARHEAD SYSTEMS S.R.L.
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Recrutări conduse de firmă:
Tier 2 Technical Support Engineer
București- Taking ownership of customer requests
- Creating scripts/plays/runbooks for automation purposes, migrations and repetitive tasks, incident response and more
- Monitoring systems, applications and reacting to events;
- Design, operate and troubleshoot modern web architectures (web, caching, databases, microservices, distributed systems, cloud)
- Knowledge in reading, interpreting documentation and operating manuals for complex IT systems (Joyent Triton, Kubernetes, Nomad/Consul, OpenShift)
- Manage IT infrastructures (clouds, hybrid architectures) and deliver complete IaaS solutions for our customers
- Work on virtualization technologies such as KVM, Red Hat Virtualization, Vmware and Triton, bhyve
- Analysis and troubleshooting (root cause, USE / RED methods and more)
Tier 2 Technical Support Engineer
București- Taking ownership of customer requests
- Creating scripts/plays/runbooks for automation purposes, migrations and repetitive tasks, incident response and more
- Monitoring systems, applications and reacting to events;
- Design, operate and troubleshoot modern web architectures (web, caching, databases, microservices, distributed systems, cloud)
- Knowledge in reading, interpreting documentation and operating manuals for complex IT systems (Joyent Triton, Kubernetes, Nomad/Consul, OpenShift)
- Manage IT infrastructures (clouds, hybrid architectures) and deliver complete IaaS solutions for our customers
- Work on virtualization technologies such as KVM, Red Hat Virtualization, Vmware and Triton, bhyve
- Analysis and troubleshooting (root cause, USE / RED methods and more)
Tier 2 Technical Support Engineer
București- Taking ownership of customer requests
- Creating scripts/plays/runbooks for automation purposes, migrations and repetitive tasks, incident response and more
- Monitoring systems, applications and reacting to events;
- Design, operate and troubleshoot modern web architectures (web, caching, databases, microservices, distributed systems, cloud)
- Knowledge in reading, interpreting documentation and operating manuals for complex IT systems (Joyent Triton, Kubernetes, Nomad/Consul, OpenShift)
- Manage IT infrastructures (clouds, hybrid architectures) and deliver complete IaaS solutions for our customers
- Work on virtualization technologies such as KVM, Red Hat Virtualization, Vmware and Triton, bhyve
- Analysis and troubleshooting (root cause, USE / RED methods and more)
Finance & Accounting Specialist
București- Managing our recurring billing process (invoicing)
- Maintaining accurate and complete records, including ledgers, journals, invoices, receipts, and information related to suppliers and inventory
- Assisting the accounting department in daily, monthly, and annual activities
- Preparation of financial analysis reports requested by management (sales situation per month, analysis of revenues for main products, P&L reports, Budget forecasts according to ongoing projects)
- Preparation of the digital monthly accounting file
- Speaking with vendors and suppliers to ensure charges are accurate and that payments are received in a timely manner
- Communicating with clients to discuss account statuses, charges, or discrepancies
- Making payments to internal and external providers
- Tracking and following up on receivables
Tier 2 Technical Support Engineer
București- Taking ownership of customer requests
- Creating scripts/plays/runbooks for automation purposes, migrations and repetitive tasks, incident response and more
- Monitoring systems, applications and reacting to events;
- Design, operate and troubleshoot modern web architectures (web, caching, databases, microservices, distributed systems, cloud)
- Knowledge in reading, interpreting documentation and operating manuals for complex IT systems (Joyent Triton, Kubernetes, Nomad/Consul, OpenShift)
- Manage IT infrastructures (clouds, hybrid architectures) and deliver complete IaaS solutions for our customers
- Work on virtualization technologies such as KVM, Red Hat Virtualization, Vmware and Triton, bhyve
- Analysis and troubleshooting (root cause, USE / RED methods and more)
Customer Service Representative
București- Handles all incoming phone calls and monitors the chat channels for requests
- Interacts directly with customers by acting as a bridge between ticketing support engineers and the customer
- Ensures the management of the client's account and continuous communications during incidents or tickets that are not FCR - First Contact Resolution respecting the SLA
- Creates documentation after resolving support requests. Collaborates with engineers to write working procedures for resolving new support requests as they arise
- Discuss with clients for project implementation planning
- Manage customer expectations regarding estimated response times for issue resolution
Executive Assistant
București- Responsible for managing a busy diary with many conflicting priorities – able to resolve clashes swiftly and troubleshoot or escalate where needed
- Working collaboratively with the CEO and the broader team to make best use of time, always ensuring it aligns with key priorities and objectives
- Developing a good understanding of business priorities, in order to support in setting agendas for weekly management meetings, taking minutes and actions at key meetings and ensuring follow up
- Proactively assisting with document creation and maintenance
- Manage the inbox, calendar, GTD tasks, all projects and all commitments
- Drafting variety of business communications on behalf of the CEO
- Supporting with a wide variety of internal and external events
- Read and interpret reports or situations and present it to CEO
- Answer phones, call on behalf of the CEO
- Take care of basic accounting and book keeping for CEO
- Facilitating communication and coordination between internal and external parties, including networking, key stakeholders, and clients
- Coordinating travel, hotels
- Performing various ad hoc tasks as needed, which may include some personal responsibilities inherent to the CEO's role
Finance & Accounting Specialist
București- Managing our recurring billing process (invoicing)
- Maintaining accurate and complete records, including ledgers, journals, invoices, receipts, and information related to suppliers and inventory
- Assisting the accounting department in daily, monthly, and annual activities
- Preparation of financial analysis reports requested by management (sales situation per month, analysis of revenues for main products, P&L reports, Budget forecasts according to ongoing projects)
- Preparation of the digital monthly accounting file
- Speaking with vendors and suppliers to ensure charges are accurate and that payments are received in a timely manner
- Communicating with clients to discuss account statuses, charges, or discrepancies
- Making payments to internal and external providers
- Tracking and following up on receivables
Inside Sales Representative
București- Taking over and resolving requests for quotations and orders from Customers
- Respond to customer inquiries and provide excellent customer service by addressing their needs and concerns
- Tracking and renewing assigned subscriptions
- Placing and processing orders to suppliers
- Issuing invoices and documents necessary for the delivery of the products and services sold
- Develop meaningful relationships with customers to encourage trust and loyalty
- Follow up on cold and warm leads to further the sales process
- Understand and present the product or service to the customer
- Meet sales goals and objectives set by leadership
- Creating and maintaining a database of current and potential customers.
- Staying informed about competing products and services.
- Upselling products and services.
- Collaborate with cross-functional teams to ensure the delivery of high-quality products and services to meet customer requirements
- Researching and qualifying new leads.
- Stay up to date with industry trends and developments to identify opportunities for innovation and improvement
- Participate in trade shows, conferences and other industry events to promote our products and services
- Prepare and submit accurate and timely sales reports, forecasts, and other documentation as required
- Develop and execute sales strategies to drive business growth, including identifying new business opportunities, prospecting potential customers, and building and maintaining customer relationships
Finance & Accounting Specialist
București- Managing our recurring billing process (invoicing)
- Maintaining accurate and complete records, including ledgers, journals, invoices, receipts, and information related to suppliers and inventory
- Assisting the accounting department in daily, monthly, and annual activities
- Preparation of financial analysis reports requested by management (sales situation per month, analysis of revenues for main products, P&L reports, Budget forecasts according to ongoing projects)
- Preparation of the digital monthly accounting file
- Speaking with vendors and suppliers to ensure charges are accurate and that payments are received in a timely manner
- Communicating with clients to discuss account statuses, charges, or discrepancies
- Making payments to internal and external providers
- Tracking and following up on receivables
Executive Assistant
București- Responsible for managing a busy diary with many conflicting priorities – able to resolve clashes swiftly and troubleshoot or escalate where needed
- Working collaboratively with the CEO and the broader team to make best use of time, always ensuring it aligns with key priorities and objectives
- Developing a good understanding of business priorities, in order to support in setting agendas for weekly management meetings, taking minutes and actions at key meetings and ensuring follow up
- Proactively assisting with document creation and maintenance
- Manage the inbox, calendar, GTD tasks, all projects and all commitments
- Drafting variety of business communications on behalf of the CEO
- Supporting with a wide variety of internal and external events
- Read and interpret reports or situations and present it to CEO
- Answer phones, call on behalf of the CEO
- Take care of basic accounting and book keeping for CEO
- Facilitating communication and coordination between internal and external parties, including networking, key stakeholders, and clients
- Coordinating travel, hotels
- Performing various ad hoc tasks as needed, which may include some personal responsibilities inherent to the CEO's role
Tier 2 Senior Technical Support Engineer
București- Taking ownership of customer requests
- Creating scripts/plays/runbooks for automation purposes, migrations and repetitive tasks, incident response
- Monitoring systems, applications and reacting to events;
- Design, operate and troubleshoot modern web architectures (web, caching, databases, microservices, distributed systems, cloud)
- Knowledge in reading, interpreting documentation and operating manuals for complex IT systems (Joyent Triton, Kubernetes, Nomad/Consul, OpenShift)
- Manage IT infrastructures (clouds, hybrid architectures) and deliver complete IaaS solutions for our customers
- Work on virtualization technologies such as KVM, Red Hat Virtualization, Vmware and Triton, bhyve
- Analysis and troubleshooting (root cause, USE / RED methods and more)
Tier 1 Customer Support Advocate
București- Monitor events/alerts and resolve or escalate to the appropriate team
- Gather/establish required information for handling customer issues
- Manage customer expectations regarding estimated response times for issue resolution
- Resolve issues via phone, email, chat
- Meet SLAs like response and resolution times by working other tiers
- Extensively research and document customer technical issues
- Collaborate with Technical Support team members to properly manage customer inquiries and escalate when appropriate
- Own customer technical issues from initial report to resolution, communicating with customers regularly regarding issue status
- Run monitoring reports for usage, performance, and/or availability
Junior Marketing & Communications Specialist
București- Assist in the development and execution of marketing strategies to achieve company objectives
- Monitor partners activity and take over relevant content to use in Spearhead's campaigns
- Create engaging and relevant content for various marketing channels, including website, blog articles social media, newsletters, internal communication, or lead generation campaigns.
- Manage and monitor social media accounts, including content creation, scheduling and engagement
- Analyze marketing data and provide reports on campaign performance, provide recommendations for optimization
- Support in the planning and execution of marketing events, webinars and other promotional activities
- Planning and implementation of communication and promotion campaigns.
- Coordinating the organization of internal events (planning, event communication, catering, providing space, etc.)
- Participation in external events of the company (launch events, seminars, exhibitions, fairs)
- Handle company's websites in Odoo ERP-Spearhead will provide trainings and documentation
- Deploy marketing campaigns in Odoo ERP
Junior IT Project Coordinator
BucureștiTech Sales Representative
București- Taking over and resolving requests for quotations and orders from Customers
- Respond to customer inquiries and provide excellent customer service by addressing their needs and concerns
- Tracking and renewing assigned subscriptions
- Placing and processing orders to suppliers
- Issuing invoices and documents necessary for the delivery of the products and services sold
- Develop meaningful relationships with customers to encourage trust and loyalty
- Follow up on cold and warm leads to further the sales process
- Understand and present the product or service to the customer
- Meet sales goals and objectives set by leadership
- Creating and maintaining a database of current and potential customers.
- Staying informed about competing products and services.
- Upselling products and services.
- Collaborate with cross-functional teams to ensure the delivery of high-quality products and services to meet customer requirements
- Researching and qualifying new leads.
- Stay up to date with industry trends and developments to identify opportunities for innovation and improvement
- Participate in trade shows, conferences and other industry events to promote our products and services
- Prepare and submit accurate and timely sales reports, forecasts, and other documentation as required
- Develop and execute sales strategies to drive business growth, including identifying new business opportunities, prospecting potential customers, and building and maintaining customer relationships
Tier 2 Senior Technical Support Engineer
București- Taking ownership of customer requests
- Creating scripts/plays/runbooks for automation purposes, migrations and repetitive tasks, incident response
- Monitoring systems, applications and reacting to events;
- Design, operate and troubleshoot modern web architectures (web, caching, databases, microservices, distributed systems, cloud)
- Knowledge in reading, interpreting documentation and operating manuals for complex IT systems (Joyent Triton, Kubernetes, Nomad/Consul, OpenShift)
- Manage IT infrastructures (clouds, hybrid architectures) and deliver complete IaaS solutions for our customers
- Work on virtualization technologies such as KVM, Red Hat Virtualization, Vmware and Triton, bhyve
- Analysis and troubleshooting (root cause, USE / RED methods and more)
Tier 2 Senior Technical Support Engineer
București- Taking ownership of customer requests
- Creating scripts/plays/runbooks for automation purposes, migrations and repetitive tasks, incident response
- Monitoring systems, applications and reacting to events;
- Design, operate and troubleshoot modern web architectures (web, caching, databases, microservices, distributed systems, cloud)
- Knowledge in reading, interpreting documentation and operating manuals for complex IT systems (Joyent Triton, Kubernetes, Nomad/Consul, OpenShift)
- Manage IT infrastructures (clouds, hybrid architectures) and deliver complete IaaS solutions for our customers
- Work on virtualization technologies such as KVM, Red Hat Virtualization, Vmware and Triton, bhyve
- Analysis and troubleshooting (root cause, USE / RED methods and more)
Technical Support Team Lead
București- Coordinating customer support requests for the team
- Creating and coordinating the creation and maintenance of induction and elearning (documentation) materials (scripts/plays/runbooks for automation purposes, migrations and repetitive tasks, incident response and more)
- Monitoring systems, applications and reacting to events
- Reading, interpreting documentation and operating manuals for complex IT systems (Joyent Triton, Kubernetes, Nomad/Consul, OpenShift) and helping the customer support team
- Creating projects/tasks and managing multiple tasks and projects in parallel
- Generating reports and monitoring for KPI's
- Proactive project management - ensure that all stakeholders are accountable and the project is completed
- Compliance with customer SLAs
Customer Service Representative
București- Handles all incoming phone calls and monitors the chat channels for requests
- Interacts directly with customers by acting as a bridge between ticketing support engineers and the customer
- Ensures the management of the client's account and continuous communications during incidents or tickets that are not FCR - First Contact Resolution respecting the SLA
- Creates documentation after resolving support requests. Collaborates with engineers to write working procedures for resolving new support requests as they arise
- Discuss with clients for project implementation planning
- Manage customer expectations regarding estimated response times for issue resolution
Tier 2 Senior Technical Support Engineer
București- Taking ownership of customer requests
- Creating scripts/plays/runbooks for automation purposes, migrations and repetitive tasks, incident response
- Monitoring systems, applications and reacting to events;
- Design, operate and troubleshoot modern web architectures (web, caching, databases, microservices, distributed systems, cloud)
- Knowledge in reading, interpreting documentation and operating manuals for complex IT systems (Joyent Triton, Kubernetes, Nomad/Consul, OpenShift)
- Manage IT infrastructures (clouds, hybrid architectures) and deliver complete IaaS solutions for our customers
- Work on virtualization technologies such as KVM, Red Hat Virtualization, Vmware and Triton, bhyve
- Analysis and troubleshooting (root cause, USE / RED methods and more)
Tier 1 Associate Customer Support Advocate
București- Resolve technical issues via phone, email, chat
- Meet SLAs, like response and resolution times by working with other tiers
- Collaborate with Technical Support team members to properly manage customer inquiries and escalate when appropriate
- Research and document customer technical issues
- Own customer technical issues from initial report to resolution, communicating with customers regularly regarding issue status
- Run monitoring reports for usage, performance, and/or availability
- Monitor events/alerts and resolve or escalate to the appropriate team
- Gather/establish required information for handling customer issues
- Manage customer expectations regarding estimated response times for issue resolution
Tier 1 Customer Support Advocate
București- Monitor events/alerts and resolve or escalate to the appropriate team
- Gather/establish required information for handling customer issues
- Manage customer expectations regarding estimated response times for issue resolution
- Resolve issues via phone, email, chat
- Meet SLAs like response and resolution times by working other tiers
- Extensively research and document customer technical issues
- Collaborate with Technical Support team members to properly manage customer inquiries and escalate when appropriate
- Own customer technical issues from initial report to resolution, communicating with customers regularly regarding issue status
- Run monitoring reports for usage, performance, and/or availability
Tier 2 Senior Technical Support Engineer
București- Taking ownership of customer requests
- Creating scripts/plays/runbooks for automation purposes, migrations and repetitive tasks, incident response and more
- Monitoring systems, applications and reacting to events;
- Design, operate and troubleshoot modern web architectures (web, caching, databases, microservices, distributed systems, cloud)
- Knowledge in reading, interpreting documentation and operating manuals for complex IT systems (Joyent Triton, Kubernetes, Nomad/Consul, OpenShift)
- Manage IT infrastructures (clouds, hybrid architectures) and deliver complete IaaS solutions for our customers
- Work on virtualization technologies such as KVM, Red Hat Virtualization, Vmware and Triton, bhyve
- Analysis and troubleshooting (root cause, USE / RED methods and more)
Office Manager
București- Overseeing general office operations
- Manage office supplies inventory and place orders as necessary
- Perform receptionist duties: greet visitors, answer and direct phone calls
- Maintains the relationship with suppliers of administrative materials and services
- Centralisation and verification of the correctness of primary accounting documents received from third parties: invoices, receipts, statements
- Preparation of primary documents and cash register
- Maintains the relationship and provides support to the finance department
- Participate actively in the planning and execution of company events
Finance & Accounting Specialist
București- Managing our recurring billing process (invoicing)
- Maintaining accurate and complete records, including ledgers, journals, invoices, receipts, and information related to suppliers and inventory
- Assisting the accounting department in daily, monthly, and annual activities
- Preparation of financial analysis reports requested by management (sales situation per month, analysis of revenues for main products, P&L reports, Budget forecasts according to ongoing projects)
- Preparation of the digital monthly accounting file
- Speaking with vendors and suppliers to ensure charges are accurate and that payments are received in a timely manner
- Communicating with clients to discuss account statuses, charges, or discrepancies
- Making payments to internal and external providers
- Tracking and following up on receivables
Tier 2 Senior Technical Support Engineer
București- Taking ownership of customer requests
- Creating scripts/plays/runbooks for automation purposes, migrations and repetitive tasks, incident response and more
- Monitoring systems, applications and reacting to events;
- Design, operate and troubleshoot modern web architectures (web, caching, databases, microservices, distributed systems, cloud)
- Knowledge in reading, interpreting documentation and operating manuals for complex IT systems (Joyent Triton, Kubernetes, Nomad/Consul, OpenShift)
- Manage IT infrastructures (clouds, hybrid architectures) and deliver complete IaaS solutions for our customers
- Work on virtualization technologies such as KVM, Red Hat Virtualization, Vmware and Triton, bhyve
- Analysis and troubleshooting (root cause, USE / RED methods and more)
Inside Sales Representative
București- Taking over and resolving requests for quotations and orders from Customers
- Tracking and renewing assigned subscriptions
- Placing and processing orders to suppliers
- Issuing invoices and documents necessary for the delivery of the products and services sold
- Develop meaningful relationships with customers to encourage trust and loyalty
- Follow up on cold and warm leads to further the sales process
- Understand and present the product or service to the customer
- Meet sales goals and objectives set by leadership
- Creating and maintaining a database of current and potential customers.
- Staying informed about competing products and services.
- Upselling products and services.
- Researching and qualifying new leads.
Tier 1 Customer Support Advocate
București- Monitor events/alerts and resolve or escalate to the appropriate team
- Gather/establish required information for handling customer issues
- Manage customer expectations regarding estimated response times for issue resolution
- Resolve issues via phone, email, chat
- Meet SLAs like response and resolution times by working other tiers
- Extensively research and document customer technical issues
- Collaborate with Technical Support team members to properly manage customer inquiries and escalate when appropriate
- Own customer technical issues from initial report to resolution, communicating with customers regularly regarding issue status
- Run monitoring reports for usage, performance, and/or availability
Marketing & Communications Specialist
București- Coordinating marketing activities, as well as the elaboration, implementation and development of the company's marketing strategy and policies
- Permanent monitoring of the market and competition
- Author articles for blogs, newsletters and information or lead generation campaigns.
- Maintains a high visibility of the brand through various events
- Develop customer loyalty policies
- Update social media pages with relevant news and information
- Planning and implementation of communication and promotion campaigns.
- Coordinating the organization of internal events (planning, event communication, catering, providing space, etc.)
- Participation in external events of the company (launch events, seminars, exhibitions, fairs)
- Accuracy of data / information transmitted and compliance with deadlines according to internal rules
Tier 1 Customer Support Advocate
BucureștiMonitor for events/alerts and notify the responsible teams;
Gather all the required information in order to best handle customer technical inquiries;
Manage customer expectations regarding estimated response times for issue resolution;
Resolving the issues through phone, chat, remote connections and email communications;
Meet SLAs like response and resolution times by partnering within L1, L2 and L3 teams;
- Collaborate with other Technical Support team members to properly manage customer inquiries and escalate when appropriate;
Own customer technical issues from initial report to resolution, communicating with customers regularly regarding issue status;
Run monitoring and other reports for usage, performance, and/or availability;
Marketing Specialist
București- Coordinating the entire marketing activity, as well as the elaboration, implementation and development of the company's marketing strategy and policies
- Permanent monitoring of the market and competition
- Analyze the market by points of interest (IT monitoring, cloud, etc.) and identify topics to discuss
- Author articles for blogs, newsletters and information or lead generation campaigns
- Elaborates and ensures the realization of the marketing plan
- Maintains a high visibility of the brand through various events
- Develop customer loyalty policies
- Update social media pages with relevant news and information
- Planning and implementation of communication and promotion campaigns
- Identifying the optimal channels for increasing the visibility of the company's brands
- Elaboration of communication strategies for the company's brands
- Coordinating the organization of internal events (planning, event communication, catering, providing space, etc.)
- Participation in external events of the company (launch events, seminars, exhibitions, fairs)
- Accuracy of data / information transmitted and compliance with deadlines according to internal rules
Technical Team Lead
BucureștiTechnical Support Team management: resource allocation, time management, allocation and management oftasks and projects, internal communication and customer relations;
Coordination of tickets and projects within the support department ensuring the necessary conditions to be delivered on time, on budget and for the desired purpose;
Programming and planning of internal resources in accordance with other internal resources involved;
Acting as a contact person for communicating with clients: follow-up of support tasks and intervention in special situations - follow-up, answers for serious incidents, answers related to delays in delivering tasks and projects;
The management of the resources necessary for the development of a project and ensuring the time frame, the productivity and the efficient use of the resources;
Supervision of monitoring reports;
Generating reports and various analyses internally and for customers;
Effective management of relationships with partners: synchronizing the resources available within the company with the resources offered by the clients for carrying out specific activities;
Creating, maintaining and presenting the project plans and other documents necessary for the proper development of a project;
Creating weekly or on-demand reports, scheduling meetings with clients, carrying out project plans;
Generating minutes of projects and documentation of acceptance;
Conducting meetings and obtaining consensus when conflicting opinions appear;
Prioritizing tasks and establishing subsequent actions for their completion;
Follow-up of support contracts regarding the services provided and SLAs;
Efficient use of project management tools and time measurement;
Communicating with the team in an efficient way every day, both digitally, through the collaboration tools and in person;
Maintaining a positive, collaborative and results-oriented attitude and accessibility at all times;
Management of meetings of the Stand-up type;
Providing support for the team and managing resources so that team members can advance and participate in both internal and external trainings;
Supporting initial training, onboarding;
Conducting reviews on existing tasks and projects at least twice a day (at the beginning and end of the program);
Performing daily analysis of workload, billable/non-billable time, etc.;
On-call rotation monitoring;
Carrying out working procedures and documenting tasks;
Tier 1 Customer Support Advocate
BucureștiMonitor for events/alerts and notify the responsible teams;
Gather all the required information in order to best handle customer technical inquiries;
Manage customer expectations regarding estimated response times for issue resolution;
Resolving the issues through phone, chat, remote connections and email communications;
Meet SLAs like response and resolution times by partnering within L1, L2 and L3 teams;
- Collaborate with other Technical Support team members to properly manage customer inquiries and escalate when appropriate;
Own customer technical issues from initial report to resolution, communicating with customers regularly regarding issue status;
Run monitoring and other reports for usage, performance, and/or availability;
Senior Support Engineer
București- Taking ownership of customer requests through phone and e-mail
- Creating scripts for automation purposes, migrations and repetitive tasks
- Monitoring systems, applications and reacting to events;
- Design, operate and troubleshoot modern web architectures (web, caching, databases, microservices, distributed systems, cloud)
- Manage IT infrastructures and deliver complete IaaS solutions for our customers
- Work on virtualization technologies such as KVM, Red Hat Virtualization, Vmware and Triton, bhyve
Senior Support Engineer
București- Taking ownership of customer requests through phone and e-mail
- Creating scripts for automation purposes, migrations and repetitive tasks
- Monitoring systems, applications and reacting to events;
- Design, operate and troubleshoot modern web architectures (web, caching, databases, microservices, distributed systems, cloud)
- Manage IT infrastructures and deliver complete IaaS solutions for our customers
- Work on virtualization technologies such as KVM, Red Hat Virtualization, Vmware and Triton, bhyve
Tier 1 Customer Support Advocate
BucureștiMonitor for events/alerts and notify the responsible teams;
Gather all the required information in order to best handle customer technical inquiries;
Manage customer expectations regarding estimated response times for issue resolution;
Resolving the issues through phone, chat, remote connections and email communications;
Meet SLAs like response and resolution times by partnering within L1, L2 and L3 teams;
- Collaborate with other Technical Support team members to properly manage customer inquiries and escalate when appropriate;
Own customer technical issues from initial report to resolution, communicating with customers regularly regarding issue status;
Run monitoring and other reports for usage, performance, and/or availability;
Senior Support Engineer
București- Taking ownership of customer requests through phone and e-mail
- Creating scripts for automation purposes, migrations and repetitive tasks
- Monitoring systems, applications and reacting to events;
- Design, operate and troubleshoot modern web architectures (web, caching, databases, microservices, distributed systems, cloud)
- Manage IT infrastructures and deliver complete IaaS solutions for our customers
- Work on virtualization technologies such as KVM, Red Hat Virtualization, Vmware and Triton, bhyve
Reprezentant de vanzari produse IT (Inside Sales)
BucureștiTier 1 Support Technician (Linux Experience)
București- Monitor the event alerts and notify to the concerned team and process the requests from the end users to level 2 and level 3 support engineers
- Gather the required information necessary in order to best handle customer technical inquiries
- Manage customer expectations regarding estimated response times for issue resolution
- Resolving the issues through Phone, chat and email communication channels
- Meet SLAs like response and resolution times by partnering within L1, L2 and L3 Support organizations
- Extensively research and document customer technical issues
- Collaborate with Technical Support team members to properly manage customer inquiries and escalate when appropriate
- Own customer technical issues from initial report to resolution, communicating with customers regularly regarding issue status
- Run monitoring reports for usage, performance, and/or availability
Support Engineer (minimum 3 - 5 years experience)
BucureștiTaking ownership of customer issues and seeing problems through to resolution;
Monitoring, implementing and operating diverse CI/CD pipelines for internal use and customers (git know-how is essential);
Taking ownership of projects and making sure they are delivered on-time/budget;
Very occasional Windows server environments;
Design, operate and maintain (troubleshoot) modern web architectures (n tier/web, caching, databases, micro-services, orchestrators, etc.);
Creating scripts for automation purposes, migrations and other ad-hoc requests, followed by creating runbooks/automations for diverse automation scenarios;
Create automation scenarios (design, implement, document, instruct and monitor) for our first levels of support;
Helping first levels of support to manage/operate more complex issues;
Managing and operating our customers IT infrastructures (managed services; delivery of IaaS to a global customer base);
Training / helping first level of support take over accounts once a standard operating process is in place;
Work on virtualization technologies such as KVM, Red Hat Virtualization, Vmware and Triton.
Linux Sysadmin (3-5 years experience)
BucureștiTaking ownership of customer issues and seeing problems through to resolution;
Creating scripts for automation purposes, migrations and other ad-hoc requests, followed by creating runbooks/autmations for diverse automation scenarios;
Monitoring systems, applications and reacting to events;
Design, operate and maintain (troubleshoot) modern web architectures (n tier/web, caching, databases, microservices, etc.)
Managing and operating our customers IT infrastructures (managed services) and help operate the (delivery of IaaS to a global customer base);
Work on virtualization technologies such as KVM, Red Hat Virtualization, Vmware and Triton.
Reprezentant de vanzari produse IT (Inside Sales)
BucureștiLinux Support Specialist (3-5 years experience)
București- Taking ownership of customer issues and seeing problems through to resolution;
- Creating scripts for automation purposes, migrations and other ad-hoc requests, followed by creating runbooks for diverse automation scenarios;
- Monitoring, implementing and operating diverse CI/CD pipelines for internal use and customers (git know-how is essential) and periodical administration of Linux/UNIX and occasional Windows server environments;
- Design, operate and maintain (troubleshoot) modern web architectures (n tier/web, caching, databases, microservices, etc.)
- Managing and operating our customers IT infrastructures (managed services) and help operate the (delivery of IaaS to a global customer base);
- Work on virtualization technologies such as KVM, Red Hat Virtualization, Vmware and Triton
System Administrator (3-5 years experience)
București- Taking ownership of customer issues and seeing problems through to resolution;
- Monitoring, implementing and operating diverse CI/CD pipelines for internal use and customers (git know-how is essential) and periodical administration of Linux/UNIX and occasional Windows server environments;
- Design, operate and maintain (troubleshoot) modern web architectures (n tier/web, caching, databases, microservices, etc.)
- Managing and operating our customers IT infrastructures (managed services) and help operate the (delivery of IaaS to a global customer base);
- Work on virtualization technologies such as KVM, Red Hat Virtualization, Vmware and Triton
Reprezentant de vânzări produse IT (Inside Sales)
BucureștiSystem Administrator (3-5 years experience)
București- Taking ownership of customer issues and seeing problems through to resolution;
- Monitoring, implementing and operating diverse CI/CD pipelines for internal use and customers (git know-how is essential) and periodical administration of Linux/UNIX and occasional Windows server environments;
- Design, operate and maintain (troubleshoot) modern web architectures (n tier/web, caching, databases, microservices, etc.)
- Managing and operating our customers IT infrastructures (managed services) and help operate the (delivery of IaaS to a global customer base);
- Work on virtualization technologies such as KVM, Red Hat Virtualization, Vmware and Triton
Linux Support Specialist (3-5 years experience)
București- Taking ownership of customer issues and seeing problems through to resolution;
- Creating scripts for automation purposes, migrations and other ad-hoc requests, followed by creating runbooks for diverse automation scenarios;
- Monitoring, implementing and operating diverse CI/CD pipelines for internal use and customers (git know-how is essential) and periodical administration of Linux/UNIX and occasional Windows server environments;
- Design, operate and maintain (troubleshoot) modern web architectures (n tier/web, caching, databases, microservices, etc.)
- Managing and operating our customers IT infrastructures (managed services) and help operate the (delivery of IaaS to a global customer base);
- Work on virtualization technologies such as KVM, Red Hat Virtualization, Vmware and Triton
Reprezentant de vânzări produse IT (Inside Sales)
BucureștiReprezentant de vanzari produse IT (Inside Sales)
BucureștiTechnical Team Lead
BucureștiTechnical Support Team management: resource allocation, time management, allocation and management oftasks and projects, internal communication and customer relations;
Coordination of tickets and projects within the support department ensuring the necessary conditions to be delivered on time, on budget and for the desired purpose;
Programming and planning of internal resources in accordance with other internal resources involved;
Acting as a contact person for communicating with clients: follow-up of support tasks and intervention in special situations - follow-up, answers for serious incidents, answers related to delays in delivering tasks and projects;
The management of the resources necessary for the development of a project and ensuring the time frame, the productivity and the efficient use of the resources;
Supervision of monitoring reports;
Generating reports and various analyses internally and for customers;
Effective management of relationships with partners: synchronizing the resources available within the company with the resources offered by the clients for carrying out specific activities;
Creating, maintaining and presenting the project plans and other documents necessary for the proper development of a project;
Creating weekly or on-demand reports, scheduling meetings with clients, carrying out project plans;
Generating minutes of projects and documentation of acceptance;
Conducting meetings and obtaining consensus when conflicting opinions appear;
Prioritizing tasks and establishing subsequent actions for their completion;
Follow-up of support contracts regarding the services provided and SLAs;
Efficient use of project management tools and time measurement;
Communicating with the team in an efficient way every day, both digitally, through the collaboration tools and in person;
Maintaining a positive, collaborative and results-oriented attitude and accessibility at all times;
Management of meetings of the Stand-up type;
Providing support for the team and managing resources so that team members can advance and participate in both internal and external trainings;
Supporting initial training, onboarding;
Conducting reviews on existing tasks and projects at least twice a day (at the beginning and end of the program);
Performing daily analysis of workload, billable/non-billable time, etc.;
On-call rotation monitoring;
Carrying out working procedures and documenting tasks;
Systems Administrator
BucureștiTaking ownership of customer requests through phone and e-mail.
Creating scripts for automation purposes, migrations and repetitive tasks
Monitoring systems, applications and reacting to events;
Design, operate and troubleshoot modern web architectures (web, caching, databases, microservices, distributed systems, cloud)
Manage IT infrastructures and deliver complete IaaS solutions for our customers
Work on virtualization technologies such as KVM, Red Hat Virtualization, Vmware and Triton, bhyve
Systems Administrator
BucureștiTaking ownership of customer requests through phone and e-mail.
Creating scripts for automation purposes, migrations and repetitive tasks
Monitoring systems, applications and reacting to events;
Design, operate and troubleshoot modern web architectures (web, caching, databases, microservices, distributed systems, cloud)
Manage IT infrastructures and deliver complete IaaS solutions for our customers
Work on virtualization technologies such as KVM, Red Hat Virtualization, Vmware and Triton, bhyve
Systems Administrator
BucureștiTaking ownership of customer requests through phone and e-mail.
Creating scripts for automation purposes, migrations and repetitive tasks
Monitoring systems, applications and reacting to events;
Design, operate and troubleshoot modern web architectures (web, caching, databases, microservices, distributed systems, cloud)
Manage IT infrastructures and deliver complete IaaS solutions for our customers
Work on virtualization technologies such as KVM, Red Hat Virtualization, Vmware and Triton, bhyve
Python Programmer
București- Design and implement application architectures/features (cloud, billing, orchestration of IaaS components, parsing and other input/output transformations and calculations)
- Debug / troubleshoot and resolve issues
- Optimize code
- Gather feedback and introduce new features
- Develop agents and plugins for our monitoring solution
- Develop scripts for diverse requirements (migrations, imports, exports, etc.)
- Documentation
IT Specialist - Service-desk
București- Offering technical support and consultation services to our customers
- Installation and configuration of IT equipment (laptop’s, workstations, routers, etc.) at our customers sites
- Installation and configuration of diverse applications that our customers require (including integration with server side components)
- Creating and administering users with different permissions (including diverse security policies)
- Training customers and users on how to utilize specific applications and features
- Performing on-site interventions (programmed or on-demand) to resolve diverse issues that may appear and cannot be resolved remotely
- Generating reports (activity, systems, monitoring , etc.)
- Partaking in internal training sessions and/or specialization courses
Support Engineer
București- Administration of Linux/UNIX and occasional Windows server environments
- Racking, stacking and cabling of servers, storage and data-center equipment (hardware delivery services)
- Taking ownership of customer issues and seeing problems through to resolution
- Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
- Following procedures for escalation
- Creating scripts for automation purposes, migrations and other ad-hoc requests
- Creating runbooks and playbooks for diverse automation scenarios
- Monitoring, implementing and operating diverse CI/CD pipelines for internal use and customers (git know-how is essential)
- Design, operate and maintain (troubleshoot) modern web architectures (n tier/web, caching, databases, microservices, etc.)
- Monitoring proactively customer infrastructures and preventing problems before they arise (we’ve got your back here with the best IT monitoring tool around)
- Managing and operating our customers IT infrastructures (managed services)
- Help operate the (delivery of IaaS to a global customer base)
- Work on virtualization technologies such as KVM, Red Hat Virtualization, Vmware and Triton
- Install, configure and operate networking equipment (firewalls, routers and switches, security appliances)
Specialist Financiar- Contabilitate
BucureștiSpecialist IT
București