Municipiul Cluj-Napoca, B-dul 21 DECEMBRIE 1989, Nr. 77, Clădirea A-B, The Office, Camera 3.1, Etaj 3
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Aveți informații despre mediul de lucru din această companie? Care este atmosfera? Salariul este unul motivant? Oferă și alte beneficii? Care sunt condițiile pe care le oferă? Mulțumim anticipat!
Fara continut. Această companie nu a completat fila „Despre companie”.
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Customer Support Specialist – Property Shark
77 Bulevardul 21 Decembrie 1989, Cluj-Napoca
expirat: 10.07.2022
Fara experienta, Entry (0-2 ani)
Atribuțiile:
Build sustainable relationships and trust with customers through open and interactive communication
Work with potential customers by answering product and service questions and suggesting information about other tools and services from our PropertyShark suite of services that may benefit the client
Manage sales cycle: identify how the product can meet the customer’s needs, answer questions and explain product functionality, address any objection the customer might have and close new business or renewal of services, activities that are subjected to a commission plan
Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting, and explaining the best solution to solve the problem, and following up to ensure resolution
Obtain and share customer feedback with colleagues and other departments so that products and services can be improved
Keep records of customer interactions and process customer requests per established procedures
Maintain a polite, helpful, and professional manner at all times
Deliver a highly professional customer service experience;
Maintain a high degree of professionalism, availability, dependability, and flexibility;
Handle calls and emails in an efficient manner;
Guide consumers through the resident screening dispute process, beginning with verifying the caller’s identity, then explaining the necessary steps in order to resolve their dispute;
Provide detailed recount of consumer communications and follow up of all inquiries via Yardi’s CRM system;
Understand and comply with the company’s resident screening practices, safeguards, policies and legal compliance regulations;
Escalate unresolved concerns to the Dispute Processing Team and Management
Deliver a highly professional customer service experience;
Maintain a high degree of professionalism, availability, dependability, and flexibility;
Handle calls and emails in an efficient manner;
Guide consumers through the resident screening dispute process, beginning with verifying the caller’s identity, then explaining the necessary steps in order to resolve their dispute;
Provide detailed recount of consumer communications and follow up of all inquiries via Yardi’s CRM system;
Understand and comply with the company’s resident screening practices, safeguards, policies and legal compliance regulations;
Escalate unresolved concerns to the Dispute Processing Team and Management
Build sustainable relationships and trust with customers through open and interactive communication
Work with potential customers by answering product and service questions and suggesting information about other tools and services from our PropertyShark suite of services that may benefit the client
Manage sales cycle: identify how the product can meet the customer’s needs, answer questions and explain product functionality, address any objection the customer might have and close new business or renewal of services, activities that are subjected to a commission plan
Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting, and explaining the best solution to solve the problem, and following up to ensure resolution
Obtain and share customer feedback with colleagues and other departments so that products and services can be improved
Keep records of customer interactions and process customer requests per established procedures
Maintain a polite, helpful, and professional manner at all times
Deliver a highly professional customer service experience;
Maintain a high degree of professionalism, availability, dependability, and flexibility;
Handle calls and emails in an efficient manner;
Guide consumers through the resident screening dispute process, beginning with verifying the caller’s identity, then explaining the necessary steps in order to resolve their dispute;
Provide detailed recount of consumer communications and follow up of all inquiries via Yardi’s CRM system;
Understand and comply with the company’s resident screening practices, safeguards, policies and legal compliance regulations;
Escalate unresolved concerns to the Dispute Processing Team and Management
Deliver a highly professional customer service experience;
Maintain a high degree of professionalism, availability, dependability, and flexibility;
Handle calls and emails in an efficient manner;
Guide consumers through the resident screening dispute process, beginning with verifying the caller’s identity, then explaining the necessary steps in order to resolve their dispute;
Provide detailed recount of consumer communications and follow up of all inquiries via Yardi’s CRM system;
Understand and comply with the company’s resident screening practices, safeguards, policies and legal compliance regulations;
Escalate unresolved concerns to the Dispute Processing Team and Management