WNS GLOBAL SERVICES (UK) LIMITED LONDRA SUCURSALA BUCURESTI
Bucureşti Sectorul 6, Str. PRECIZIEI, Nr. 24, CLADIREA WEST GATE, Etaj 2
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Deputy Manager - FPNA - Finance - REF24994L - Pune
Pune
expirat: 16.02.2024
Middle (2-5 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
REF24093L IT Desktop lead -Pune Group Manager - EI
Pune
expirat: 16.02.2024
Middle (2-5 ani)
Atribuțiile:
Manage IT Operations at the WNS Sites ensuring maximum uptime and compliance of the desktop, servers, voice and data infrastructure
Hands-on trouble shooting experience on IT issues. Internal/External client management. Team management
Developing and implementing IT policy and best practice guides for the organization Conducting regular system audits Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations and outages
Ensure that team meetings are held weekly and the interaction between the team members is monitored and kept healthy and productive
To manage the day-to-day planning, operation and problem-solving of a team and ensure smooth running of the operations
Ensure high level of customer centricity and engagement, forming a partnership with the operations team
Promote team cohesion and ownership
Motivate and inspire the IT team to achieve targets. Evaluate staff performance and provide appropriate feedback
Organize trainings for staff in their assigned job responsibilities. Motivate and supervise staffs to meet departmental goals
Assist in interviewing, hiring and training new candidates
Ensure that team follows company quality and service standards
Determine staffing needs and develop work plan based on work volume
Manage the conflict resolution among the team members
Participate in employee retention and termination activities. Running and sharing regular operation system reports with senior staff Apply strategic thinking where people, process and technology management is concerned
Act as a point of escalation for customers and manage their expectations. Ensure the alignment of technology, process and people to business objectives
Monitor all projects and prepare schedule of all work within required timeframe and coordinate with resource managers and supervisors to evaluate all approvals
To conduct regular audits on the internal process adherence, perform gap analysis and take appropriate steps wherever necessary.(Internal and External)
Ensuring Readiness of required data & compliances to meet the Audit requirements. Should be able to Handle HR / Administrative / Statuary Compliances for Deployed resources. Ensure Service Levels are consistently met with continuous improvement
Daily monitoring of tickets across locations. Weekly calls with location SPOCs for Tickets / Change Request / Ramp ups – Ramp down. Pro Active - Inventory management, EPO Compliance, SCCM Compliance
Ensure right skill resource availability across locations
Engage frequently with the customer to maintain awareness of customer expectations and service delivery experiences
Be proactive and review business processes and suggest improvements, Identify opportunities and risks and suggest appropriate action
Building a sales strategy for the UK and European region and running the sales process accordingly
Refining client segments in all possible areas such as Market Research, Business Research, Financial Research, Investment Research, Analytic Services, and Procurement Services
Knowledge of emerging trends and solutions related to Data Management, Data Engineering, and Data Science solutions
Thought leadership on new age solutions and consultative approach to solve
Ability to work with teams onshore, near shore, and offshore
Develop and coordinate sales selling cycle and methodology with all constituencies like marketing, operations, finance, etc
Agree on sales quota for signed revenue and sales target for billed revenue in line with knowledge services practices
Developing new accounts and opening avenues for new opportunities using personal Rolodex, WNS lead generation engines (website, lead generation unit), direct mailers, etc
Sensitizing the management on the latest trends in the Knowledge services segment and ideating on developing new businesses, products, or service lines
Leading responses to RFIs, RFPs, and RFQs for UK & European clients
Conducting diagnostics and opportunity assessment studies along with experts
Managing client's visits and accompanying them to Indian Operation Centers as and when required
REF17193B -(Desktop support lead )Deputy Manager -
Mumbai
expirat: 11.01.2024
Middle (2-5 ani)
Atribuțiile:
Managing of all EIT (request & issues) raised from business units specific to multiple sites of individual’s work location
SPOC to work on specific new projects (readiness of end points) or EIT initiatives (hardware refresh, OS upgradation, ramp-up) to be taken care from technology support perspective
Ensure Desktops, Laptops are built as per WNS standards with maintaining relevant checklist against each active endpoint before deployment on the production floor
Provide support for Desktop/Laptop/Thin clients/Printer/Scanner related hardware & service tickets to be fixed under defined SLA as per severity type under the Service desk tool
Provide L3 support for all Windows-based model OS endpoints along with business applications mapped to it
Ensure Desktops, Laptops are built as per WNS standards with maintaining relevant checklist against each active endpoint before deployment on the production floor
Provide support for Desktop/Laptop/Thin clients/Printer/Scanner related hardware & service tickets to be fixed under defined SLA as per severity type under the Service desk tool
Managing all Compliance of end points on weekly / monthly basis specific to work location to kept under defined SLA
Work on installation of latest MS security patches on Endpoints as per Standard Compliance norms
Asset tracking (EUC, Telecom, Network or Server deployed in production assets) & sharing periodic asset details to central MIS team as per WNS inventory template for On / Off production system status change
Hands on support for Telecom services such as IP/PSTN phones deployment & services to be kept active
Hands-on support for Network/Server critical devices
Problem & Incident management is to be adhered to as per WNS policies & documentation
Coordination with internal & external vendor for tickets logged against faulty hardware under warranty to get fixed under defined SLA
Ensures all work is performed in accordance with targets and adheres to SLA
Accurate, efficient, and organized within daily responsibilities
Adaptable to learn new processes, concepts, and skills
Complies with all clients published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere
REF17475I-Group Manager -(Direct Tax) Finance - Mu
Mumbai
expirat: 31.12.2023
Middle (2-5 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
REF18125I - Program Analyst – IT - IT Support Voic
Bengaluru
expirat: 29.12.2023
Entry (0-2 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
REF18158Y - Program Analyst – IT - IT Support Voic
Bengaluru
expirat: 29.12.2023
Entry (0-2 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Group Manager - Admin - REF24331T- Vizag
Visakhapatnam
expirat: 27.12.2023
Middle (2-5 ani)
Atribuțiile:
Soft Services Management: Oversee and manage a team responsible for soft services, including housekeeping, janitorial services, landscaping, pest control, waste management, and mailroom operations. Develop and implement standard operating procedures (SOPs) for soft service activities, ensuring consistency and high-quality standards. Monitor and evaluate service levels and continuously seek opportunities for improvement
Vendor Management: Manage relationships with third-party service providers, ensuring service level agreements (SLAs) are met and cost-effectiveness is maintained. Conduct regular vendor performance reviews and negotiate contracts to ensure value for money
Budget and Cost Control: Prepare and manage the soft service budget, ensuring that expenses are within budgetary constraints. Identify cost-saving opportunities and implement strategies to optimize spending
Compliance and Health & Safety: Ensure compliance with all relevant regulations and standards, including health and safety guidelines. Conduct regular safety audits and take corrective actions to maintain a safe working environment
Environmental Sustainability: Implement eco-friendly practices for waste management, recycling, and energy conservation. Evaluate and recommend sustainable solutions to reduce the company's environmental footprint
Team Leadership: Recruit, train, and manage a team of soft service personnel, fostering a culture of excellence, accountability, and teamwork. Set performance goals and conduct regular performance evaluations
Client and Employee Relations: Collaborate with clients to understand their soft service needs and preferences, addressing any concerns or issues promptly. Maintain a responsive approach to employee feedback and concerns related to soft services
Inventory and Supplies: Manage inventory of soft service supplies and consumables, ensuring they are adequately stocked and organized. Coordinate procurement and maintain relationships with suppliers
Emergency Response: Develop and communicate emergency response plans for soft service areas, ensuring preparedness for unforeseen events or crises
Reporting and Documentation: Maintain records, reports, and documentation related to soft service operations, performance, and incidents. Generate regular reports for management, highlighting key performance indicators and areas for improvement
Continuous Improvement: Stay updated on industry best practices and innovations related to soft services and implement improvements as appropriate
REF23321N - Group Manager - Business Continuity Pl
Pune
expirat: 27.12.2023
Middle (2-5 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
REF17475I-Group Manager -(Direct Tax) Finance - Mu
Mumbai
expirat: 24.12.2023
Middle (2-5 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Assistant Manager - Technical Admin - REF
Visakhapatnam
expirat: 16.12.2023
Middle (2-5 ani)
Atribuțiile:
Technical Infrastructure Management: Oversee the maintenance and operation of all technical equipment, including HVAC systems, electrical systems, and security systems. Conduct regular inspections to identify and address technical issues promptly. Collaborate with external vendors and contractors for repair and maintenance work
Facility Maintenance: Manage and supervise the maintenance staff to ensure a safe and clean working environment. Develop and implement preventive maintenance schedules for all facilities. Ensure compliance with health and safety regulations
Administrative Support: Assist in coordinating administrative activities, including office supplies procurement, maintenance of office records, and vendor management. Support the planning and execution of facility-related projects and improvements
Budget Management: Assist in budget planning and management for the Admin and Facilities department. Monitor expenses and identify cost-saving opportunities
Emergency Response: Develop and maintain emergency response plans, including fire safety, evacuation procedures, and disaster recovery plans. Conduct drills and training to ensure staff readiness in case of emergencies
Compliance and Reporting: Ensure compliance with all relevant regulations and standards, such as OSHA, building codes, and environmental regulations. Maintain accurate records and prepare reports as required
Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments
Responsible for monitoring and maintaining assigned accounts - Customer calls, account adjustments, small balance write off, customer reconciliations
Contacting the assigned portfolio to resolve any potential queries
Customer incident / query resolution within an established timeframe
Communicating with the client (and other internal departments), travel agents, sales officers, or other external parties in relation to open queries and resolution
Reconciliation of outstanding payments & monthly reports about status of open items, claim balances, deductions, overdue payments
Maintenance & Data reporting (Products and Products version – including 3rd party are created, edited and deleted when requested by the respective territory)
Project handling (The Recording Project is a workbench to create Products and Assets. All Products and Assets belonging to one recording budget, one release or one series go into one Recording Project. New Recording Projects are created on request from the labels. In some territories a central group creates all recording projects and passes on the information to the label copy group for product and asset maintenance. In other territories the label copy group enters the projects as well. This includes but it is not limited to: linking, removing or unlinking participant/publisher/assets/tracks/ to a project
Tracks /Assets creation/deletion/maintenance
Changing Footage type/ Repertoire Owner/ Split Deal on Asset/ Video asset
Requests are received via e-mail (excel files) and they need to be processed in GRPS
Escalating issues and requests to the appropriate person or entity for Resolution in accordance with Escalation procedures provided in the Procedures Manual
Escalating issues and requests to the appropriate person or entity for Resolution in accordance with Escalation procedures provided in the Procedures Manual
Escalating issues and requests to the appropriate person or entity for Resolution in accordance with Escalation procedures provided in the Procedures Manual
Escalating issues and requests to the appropriate person or entity for Resolution in accordance with Escalation procedures provided in the Procedures Manual
Escalating issues and requests to the appropriate person or entity for Resolution in accordance with Escalation procedures provided in the Procedures Manual