Bucureşti Sectorul 6, Şos. ORHIDEELOR, Nr. 15A, CLADIREA ORHIDEEA TOWERS, ETAJELE 9,10,11 SI 12
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Responsible for day-to-day implementation of physical security legal and internal regulations, including (but not limited to): access card management, CCTV monitoring, visitors access, etc
Primary point of contact for service requests on all systems associated with Physical Security. Responds to phone, email, internal chat, verbal and written work requests
Monitor security systems, including access control, surveillance cameras, and alarms, and promptly respond to any identified issues or alarms
Maintain records of security activities and incidents, including maintenance for security systems
Responsible for scheduled maintenance, cleaning and minor repairs or adjustments to electronic devices, including but not limited to access control, video surveillance, and intrusion detection devices. Keeps equipment updated and operational, meeting functionality requirements
Supervise third party security partners to deliver corrective and preventive maintenance services for Bitdefender's offices
Assist Security Director in developing and delivering security training programs for employees, including emergency response procedures
Assist Security Director in investigate and report on security incidents, including accidents, theft, vandalism, or unauthorized access, and recommend corrective actions
Identify, diagnose, and correct problems in a timely manner with minimal supervision;
Identify, respond to, and resolve end user and computer problems in a Windows and macOS environment, including problem determination and resolution, reconfiguration of software and the application of patches and workarounds;
Install, maintain, analyze, troubleshoot, and repair operating systems. These include, but are not limited to, problems with desktops, notebooks, printers and mobile devices;
Handle Helpdesk tickets and workflow, providing timely updates to both clients and tickets on a daily basis;
Determine users’ technical needs and provide appropriate solutions
Ensure L2 of Support via email, phone and remote assistance for Bitdefender Enterprise customers in the agreed terms and conditions;
Meet the SLA requirements and the internal procedural workflow;
Perform virtual environment analysis and information gathering on client infrastructure for deploying Bitdefender Enterprise solutions and deliver these details in the Statements of Work;
Independently manage and carry out assigned accounts concerning deployment / implementation of Bitdefender Enterprise Solutions;
Provide expertise on applications once they are moved from testing to production;
Initiate, manage and document enterprise deployment reports;
Build and maintain a consolidated relationship with Bitdefender customers;
Propose improvements related to procedures, workflows etc
Timely and accurate reporting on status for assigned tasks;
Research, identify, and prospect for new clients using Sales Navigator and other tools provided by the company
Get up-to-speed as quickly as possible on Bitdefender’s Security Products and Services, through a combination of intensive onboarding and self-guided trainings
Qualify Outbound and Inbound (Hot) Leads that are coming through the funnel
Become an expert on telephone, email, and social selling techniques to establish a cadence for connecting, scheduling, and managing meetings with a wide variety of business and technical decision makers within organizations
Be able to handle an average of 50 minimum calls/day
Utilize smart and targeted questions to ignite discussions about endpoint protection, virtualized data centers and SOCs
Build interest and create opportunities with new prospects by coordinating with Territory Managers and Sales Engineers
Conduct all activities in Salesforce/ Outreach, making sure to note all data related to Leads, Contacts and Accounts
Ensure L2 Level of Support via email, phone and remote assistance for Bitdefender Enterprise customers in the agreed terms and conditions;
Meet the SLA requirements and the internal procedural workflow;
Perform virtual environment analysis and information gathering on client infrastructure for deploying Bitdefender Enterprise solutions and deliver these details in the Statements of Work;
Independently manage and carry out assigned accounts concerning deployment / implementation of Bitdefender Enterprise Solutions;
Provide expertise on applications once they are moved from testing to production;
Initiate, manage and document enterprise deployment reports;
Build and maintain a consolidated relationship with Bitdefender customers;
Propose improvements related to procedures, workflows etc.;
Timely and accurate reporting on status for assigned tasks;
Renewals in the allocated segment achieved through business partners or direct contact with end-users:
Meets assigned renewal related targets and strategic objectives in the agreed territory/segment/threshold;
Proactively and timely manages the renewal pipeline by engaging with Bitdefender’s channel partners and end users;
Accurately documents and updates the CRM with relevant information about the renewal and customer satisfaction level;
Responsible for forecasting revenue renewal projections and participates in forecast meetings with management and other stakeholders;
Actively seeks to maximize renewal revenue through upsell/upgrade/cross-sell actions;
Promotes marketing upselling & retention campaigns to drive revenue growth and increase Customer Retention;
Leads solution development efforts that best address end-user needs, while coordinating the involvement of all necessary Bitdefender resources and partner personnel;
Ability to develop territory growth plans in collaboration with TAM and ITAM;
Meets assigned renewal related targets and strategic objectives in the agreed territory/segment/threshold;
Proactively and timely manages the renewal pipeline by engaging with Bitdefender’s channel partners and end users;
Accurately documents and updates the CRM with relevant information about the renewal and customer satisfaction level;
Responsible for forecasting revenue renewal projections and participates in forecast meetings with management and other stakeholders;
Actively seeks to maximize renewal revenue through upsell/upgrade/cross-sell actions;
Promotes marketing upselling & retention campaigns to drive revenue growth and increase Customer Retention;
Leads solution development efforts that best address end-user needs, while coordinating the involvement of all necessary Bitdefender resources and partner personnel;
Ability to develop territory growth plans in collaboration with TAM and ITAM;
Offers Technical Support service for Bitdefender Consumer Products via email and remote sessions in order to ensure the Bitdefender business objectives;
Will be working mostly with Microsoft OS, but also on MAC and Android platform;
Approaches and solves requests arrived via the dedicated support channels;
Shares technical information about the products with the other teams involved;
Acquires complete information in order to escalate complex issues to the upper tiers;
Build, assimilate, implement, audit and improve working procedures;
Provide onsite and remote professional services which plan, design, deploy and enable the customer IT team to manage the GravityZone Enterprise solution
Help customer to quickly and reliably get Bitdefender GravityZone up and running by installing, configuring and integrating the GravityZone into customer environment
Liaise with clients post sale to develop project documentation including Statement of Work and implementation plans
Propose product architecture solutions which meet Customer requirements, ensuring they are technically viable
Actively contribute to all ongoing and new internal projects
Provide service delivery by working closely with our sales teams to understand and define clients key business drivers and requirements
Provide onsite and remote professional services which plan, design, deploy and enable the customer IT team to manage the GravityZone Enterprise solution
Help customer to quickly and reliably get Bitdefender GravityZone up and running by installing, configuring and integrating the GravityZone into customer environment
Liaise with clients post sale to develop project documentation including Statement of Work and implementation plans
Propose product architecture solutions which meet Customer requirements, ensuring they are technically viable
Actively contribute to all ongoing and new internal projects
Provide service delivery by working closely with our sales teams to understand and define clients key business drivers and requirements
Offers assistance to Bitdefender customers via telephone and chat (primarily)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Office manager (part time)
Timișoara
expirat: 08.09.2018
Entry (0-2 ani), Middle (2-5 ani)
Atribuțiile:
Asigura comunicarea in interiorul si exteriorul companiei (preluarea apelurilor telefonice, mesaje fax, e-mail);
Intocmeste rapoarte;
Preia, selecteaza, inregistreaza, distribuie si expediaza corespondenta scrisa si electronica;
Redacteaza documente, adrese administrative si comerciale;
Tine evidenta si arhiveaza toate documentele si inregistrarile companiei;
Administreaza actele oficiale in registrul de intrari-iesiri;
Gestioneaza stocurile de protocol, papetarie-birotica etc;
Ţine legătura permanent cu clienţii interni din office-ul local;
Gestioneaza activitatile de amenajare a spatiilor office-ului si cele de relocare a echipelor;
In functie de nevoile operationale ale echipei,initiaza discutii cu furnizori locali, solicita/negociaza oferte/clauze contractuale pentru achizitie de mobilier, servicii de curatenie, beneficii pentru angajati (apa, cafea, fructe) si/sau alte produse/servicii administrative necesare; obtine avize/aprobari de buget pentru diversele achizitii initiate pe plan local;
Mentine relatia cu toti furnizorii contractati la nivel local (apa, cafea, servicii de curatenie, curierat, achizitie/reparatii mobilier sau alte produse/servicii administrative necesare) si le solicita, cand este cazul, remedierea problemelor aparute;
Asigură protocolul vizitelor externe din cadrul office-ului local şi răspunde de buna desfăşurare a evenimentelor;
crearea și întretinerea semnăturilor ce asigură detectia valurilor de spam;
supravegherea sistemelor critice și reacționarea promptă când e necesar;
colaborarea cu echipele de dezvoltare și de research pentru crearea de unelte interne și pentru a descoperi noi metode de detecție automată a spamurilor;
participarea cu idei inovatoare la îmbunătățirea metodelor existente de clasificare a emailurilor
Creates, updates, schedules and delivers technical trainings about Bitdefender products and technologies to partners and enterprise customers world-wide on-site and/or via webinar sessions
Manages company webinars or acts as a technical speaker during webinars
Builds, maintains and/or delivers online technical trainings content for Bitdefender product and technologies on Bitdefender online trainings platform
Builds strong relationships with internal teams: Sales, Pre-Sales, Product delivery, Product management, Technical Support and Technical Writers
Ensure L2 and L3 Level of Support via email, phone and remote assistance for Bitdefender Enterprise customers in the agreed terms and conditions
Meet the SLA requirements and the internal procedural workflow
Perform virtual environment analysis and information gathering on client infrastructure for deploying Bitdefender Enterprise solutions and deliver these details in the Statements of Work
Independently manage and carry out assigned accounts concerning deployment / implementation of Bitdefender Enterprise Solutions
Provide expertise on applications once they are moved from testing to production
Initiate, manage and document enterprise deployment reports
Build and maintain a consolidated relationship with Bitdefender customers
Propose improvements related to procedures, workflows etc
Timely and accurate reporting on status for assigned tasks
Provide onsite and remote professional services which plan, design, deploy and enable the customer IT team to manage the GravityZone Enterprise solution
Help customer to quickly and reliably get Bitdefender GravityZone up and running by installing, configuring and integrating the GravityZone into customer environment
Liaise with clients post sale to develop project documentation including Statement of Work and implementation plans
Propose product architecture solutions which meet Customer requirements, ensuring they are technically viable
Actively contribute to all ongoing and new internal projects
Provide service delivery by working closely with our sales teams to understand and define clients key business drivers and requirements
crearea și întretinerea semnăturilor ce asigură detectia valurilor de spam;
supravegherea sistemelor critice și reacționarea promptă când e necesar;
colaborarea cu echipele de dezvoltare și de research pentru crearea de unelte interne și pentru a descoperi noi metode de detecție automată a spamurilor;
participarea cu idei inovatoare la îmbunătățirea metodelor existente de clasificare a emailurilor
Supports all aspects of Bitdefender assigned partners contract life cycle: standard contracts drafting, validation, database registration and update, contract internal and external authorization, compliance tracking/audit, contracts termination;
Is responsible of partners operational enablement: accounts creation, credit limit requests, price list mapping, ordering enablement etc.;
Is responsible of both retail and ESD orders fulfillment and billing accuracy;
Forecast supply and demand to prevent overstocking and running out-of-stock;
Access distributors’ and resellers’ platforms to download sell-out reports on a monthly basis in order to issue the monthly invoice according to contract
Process RMA requests and credit memo / rebill requests in ERP system, in full sync with the Invoicing team
Is responsible of shipment tracking and confirmations, keeping track of the monthly sell out reports and refunds, acting as a liaison between supplier, distributor and internal Bitdefender sales teams;
Performs stock movements accurately and stock replenishment POs according to internal approval policies and procedures; Performs monthly and on demand stock reconciliation reports on retail and ESD products between supplier stock, Bitdefender stock and distributors/re-sellers’ stock and billings;
Is responsible of creating new products SKUs and bar codes whenever new products are launched;
Prepares monthly and on demand reports on distribution billings and supplier costs;
Solve incoming requests through internal ticketing system – acting as a first point of contact for ongoing operational matters for both internal and external customers;
Maintain assigned partners records updated and accurate within PRM and ERP systems;
Test new features developed within the ERP and PRM systems to ensure compliance with Bitdefender guidelines (pricing, discounting, revenue recognition, business practices, credit, legal, migrations, contract management, etc.)
Resolve operational issues that may arise from the order to invoice proce
Gestioneaza din punct de vedere administrativ office-ul local ala companiei si asigura suport local pentru departamentele Achizitii, Contabilitate, HR, IT, Securitate, Juridic
Asigura comunicarea in interiorul si exteriorul companiei (preluarea apelurilor telefonice, mesaje fax, e-mail);
Initiaza discutii cu furnizori locali, solicita/negociaza oferte/clauze contractuale pentru achizitie de mobilier, servicii de curatenie, beneficii pentru angajati (apa, cafea, fructe) si/sau alte produse/servicii administrative necesare; obtine avize/aprobari de buget pentru diversele achizitii initiate pe plan local;
Intocmeste rapoarte;
Preia, selecteaza, inregistreaza, distribuie si expediaza corespondenta scrisa si electronica;
Redacteaza documente, adrese administrative si comerciale;
Tine evidenta si arhiveaza toate documentele si inregistrarile companiei;
Gestioneaza stocurile de protocol, papetarie-birotica etc;
Ţine legătura permanent cu clienţii interni din office-ul local;
Gestioneaza activitatile de amenajare a spatiilor office-ului si cele de relocare a echipelor;
Mentine relatia cu toti furnizorii contractati la nivel local;
Asigură protocolul vizitelor externe din cadrul office-ului local şi răspunde de buna desfăşurare a evenimentelor;
Offers Technical Support service for Bitdefender Consumer Products via email and remote sessions in order to ensure the Bitdefender business objectives;
Will be working mostly with Microsoft OS, but also on MAC and Android platform;
Approaches and solves requests arrived via the dedicated support channels;
Shares technical information about the products with the other teams involved;
Acquires complete information in order to escalate complex issues to the upper tiers;
Build, assimilate, implement, audit and improve working procedures;
Responsible for sourcing, screening, interviewing and placing top-quality candidates for corporate positions
Leverage online recruiting resources and in-house to identify and recruit the very best candidates
Build strong interpersonal relations with hiring managers, key department heads, and the HR team to guide and drive the recruitment process
Develop and maintain strong working relationships with all associates to create a partnership that yields success, predictable results and credibility
Identify appropriate sourcing strategies and leverage volume for greatest efficiency
Cultivate candidate networks and maintain candidate relations to source for future job openings
Develop an effective pipeline of key talent potentially available for immediate hire as succession planning needs dictate
Identify and attend job fairs and industry events, groups of HR Professionals
Manage the scheduling and logistics of all interviews between candidates and hiring managers
Stay informed of trends and innovative recruiting techniques and best practices in HR in order to be competitive in state-of-the-Art recruiting practices and HR policies and procedures
Participate in HR, Talent Acquisition projects and other special projects as assigned
Administration and monitoring of worldwide Network Infrastructure
Configure, deploy, and maintain routers, switches, firewalls, and other network devices
Providing Network Solutions to increase operational efficiency and expand Network Services, conducts equipment evaluations, equipment selection, pilot testing and network designs to insure reliability and scaled expansion
Perform troubleshooting on all network technologies
Develop automation tools for monitoring and troubleshooting the network environment
Create and maintain Network Documentation
Provide system administration services for Linux / UNIX infrastructure
Troubleshoot Linux / UNIX systems identifying hardware and networking issues
Assume other duties / projects as they arise and be responsive to the needs of the department
Actively contribute to all ongoing and new internal projects
Keeping up-to-date with the latest position related technologies
Ensuring that operational procedures are up to date and effectively applied
Process direct and indirect ordering documents for products and services, including manually handling the partners’ POs received in Sales Support;
Solve incoming requests through internal ticketing system, according to defined SLAs – acting as a first point of contact for regular, ongoing partner accounts on daily operational matters;
Execute and support all aspects of the Bitdefender partners contract life cycle management process for Sales team: contracts drafting, validation, database registration and update, contract internal and external authorization, compliance tracking/audit, contracts termination;
Lead and/or consult to internal operations teams for partner enablement related process like: accounts creation, credit limit requests, price list mapping, ordering enablement etc.;
Ensure all contracts are compliant to applicable rules, regulations, policies, laws and Bitdefender Partners program requirements; ensure consistently high quality and accuracy of contract documentation accordingly to SLAs and KPIs;
Assist sales representatives during the contract processes by receiving, checking, communicating templates, forms, recommendations for partner enablement;
Training and testing on new policies and procedures developed within the ERP systems to ensure and demonstrate our ability to remain current with all the changes within Bitdefender;
Ensuring compliance with Bitdefender guidelines (pricing, discounting, revenue recognition, business practices, credit, legal, migrations, contract management, etc.);
Create and maintain the partners’ portals updated (creating the configurations, the quotes, publishing the catalogues, drive all action on the partners’ portal);
Resolves operational issues that may arise from the end-to-end sales process
Administration and monitoring of worldwide Network Infrastructure
Configure, deploy, and maintain routers, switches, firewalls, and other network devices
Providing Network Solutions to increase operational efficiency and expand Network Services, conducts equipment evaluations, equipment selection, pilot testing and network designs to insure reliability and scaled expansion
Perform troubleshooting on all network technologies
Develop automation tools for monitoring and troubleshooting the network environment
Create and maintain Network Documentation
Provide system administration services for Linux / UNIX infrastructure
Troubleshoot Linux / UNIX systems identifying hardware and networking issues
Assume other duties / projects as they arise and be responsive to the needs of the department
Actively contribute to all ongoing and new internal projects
Keeping up-to-date with the latest position related technologies
Ensuring that operational procedures are up to date and effectively applied
Provide system administration services for Windows Server infrastructure and development systems (scripting, loading machines, system configuration);
Ensure systems are kept in required configuration profile, including: maintenance, changes as required by evolvement of production environments, updating software and software configurations;
Participate in key process improvements for all Windows enterprise environments throughout the organization
Review and deploy new Windows service packs, hot fixes, system updates, and vendor-supplied patches according to best practices
Work on a team to provide to provide on-call
Participate and actively plan, implement and manage data center consolidation and/or optimization efforts and all IT refresh and modernization activities
Assume other duties / projects as they arise and be responsive to the needs of the department
Actively contribute to all ongoing and new internal projects
Keeping up-to-date with the latest position related technologies
Performing specific failure recovery procedures for managed systems and applications;
Ensuring that operational procedures are up to date and effectively applied
Provide system administration services for Linux / Unix infrastructure
Troubleshoot Linux / Unix systems identifying hardware and software issues
Ensure the availability, scalability, security, and performance of the VMware ESXi environment
Troubleshoot application errors, operating system(s), server hardware, network communications and storage allocation issues within the VMware environment
Build, configure, monitor and maintain storage environments
Configure, troubleshoot and support servers, load balancers, storage arrays, network attached storage, network equipment and related peripherals
Ensure hardware infrastructure performs as required
Assume other duties / projects as they arise and be responsive to the needs of the department
Actively contribute to all ongoing and new internal projects
Keeping up-to-date with the latest position related technologies
Ensuring that operational procedures are up to date and effectively applied
You will act as consultant when defining modules’ architecture, as subject matter expert when reviewing your team’s code, as mentor when you’re being asked for help, as team member the rest of the time;
You will propose improvements in modules’ architecture;