Bucureşti Sectorul 2, Str. GEORGE CONSTANTINESCU, Nr. 3, INTRAREA A SI D, PARTER SI ET.3
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INTAKE COORDINATOR
expirat: 16.11.2024
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Client Support Representative with French
expirat: 15.11.2024
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Dispatch Coordinator with English (for UK)
expirat: 06.11.2024
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Content Scheduling Specialist US Shifts
expirat: 23.10.2024
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Client Representative (German Speaking)
expirat: 02.10.2024
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Client Support Representative with French
3 Strada George Constantinescu, București
expirat: 31.08.2024
Middle (2-5 ani), Entry (0-2 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Account Manager
3 Strada George Constantinescu, București
expirat: 21.07.2024
Middle (2-5 ani), Entry (0-2 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Client Support Representative with French
3 Strada George Constantinescu, București
expirat: 14.07.2024
Middle (2-5 ani), Entry (0-2 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Client Support Representative with English US
3 Strada George Constantinescu, București
expirat: 06.07.2024
Middle (2-5 ani), Entry (0-2 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Content Scheduling Specialist US Shifts
3 Strada George Constantinescu, București
expirat: 06.07.2024
Middle (2-5 ani), Entry (0-2 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
OTC Administration with French
3 Strada George Constantinescu, București
expirat: 03.07.2024
Middle (2-5 ani), Entry (0-2 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Administration Specialist with Dutch (English)
București
expirat: 26.06.2024
Middle (2-5 ani), Entry (0-2 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Financial Reporting Analyst
3 Strada George Constantinescu, București
expirat: 20.06.2024
Middle (2-5 ani), Senior (5-10 ani)
Atribuțiile:
Collaborates with financial and functional teams to ensure the data quality and completeness and the costs are correctly allocated according to Group’s transfer pricing policy
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Client Support Representative with French
3 Strada George Constantinescu, București
expirat: 30.05.2024
Middle (2-5 ani), Entry (0-2 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Content Scheduling Specialist US Shifts
3 Strada George Constantinescu, București
expirat: 30.05.2024
Middle (2-5 ani), Entry (0-2 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Administration Specialist with Dutch (English)
București
expirat: 26.05.2024
Middle (2-5 ani), Entry (0-2 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Admin and Payroll Specialist
București
expirat: 12.05.2024
Middle (2-5 ani), Senior (5-10 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
IT System Administrator
3 Strada George Constantinescu, București
expirat: 09.05.2024
Middle (2-5 ani), Entry (0-2 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Dispatch Coordinator with English (for UK)
3 Strada George Constantinescu, București
expirat: 04.05.2024
Middle (2-5 ani), Entry (0-2 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Content Scheduling Specialist US Shifts
3 Strada George Constantinescu, București
expirat: 27.04.2024
Middle (2-5 ani), Entry (0-2 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Administration Specialist with Dutch (English)
București
expirat: 10.04.2024
Middle (2-5 ani), Entry (0-2 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Dispatch Coordinator with English (for UK)
3 Strada George Constantinescu, București
expirat: 27.03.2024
Middle (2-5 ani), Entry (0-2 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
SCHEDULING SPECIALIST
3 Strada George Constantinescu, București
expirat: 27.03.2024
Middle (2-5 ani), Entry (0-2 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Client Support Representative with English US
3 Strada George Constantinescu, București
expirat: 27.03.2024
Middle (2-5 ani), Entry (0-2 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Administration Specialist with Dutch (English)
București
expirat: 06.03.2024
Middle (2-5 ani), Entry (0-2 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Senior Software Engineer
București
expirat: 29.02.2024
Middle (2-5 ani), Entry (0-2 ani)
Atribuțiile:
Develop and maintain UI/API code.
Participate in Sprint plannings and everything related to the SCRUM process.
Help the business define requirements and shape up features.
Actively participate in technical discussions about architecture and implementation for both short term (sprint) and long term (technical roadmap).
Support the product development team in implementing customer requirements.
Get involved in code reviews and miscellaneous SDLC improvements.
Coordination of personnel administration activities;
Drafting of employment documents: onboarding, contractual changes, offboarding;
Issue documents, copies, warnings, etc. at the request of employees;
Register applications, decisions, and contracts in the internal register
Communicates employment contracts, contractual changes in the employee register
Records in the internal employee administration system the flow of contractual documents between the company and the employee
Provides support to department or team managers on personnel situations: timesheets, leave, salary statements, etc
Serve as HR point of contact for employees with concerns, questions or complaints regarding company policies and/or other ad hoc issues
Consult with managers regarding their challenges with specific employees;
Develops and implements new hire orientation and employee recognition programs
Ensure that all employment policies follow current laws and regulation; propose/implement and deploy internal policies and regulations update;
Performs routine tasks required to administer and execute human resource programs including but not limited to compensation, benefits, and leave; disciplinary matters; disputes and investigations; performance and talent management; productivity, recognition, and morale;
Reviews, tracks, and documents compliance with mandatory and non-mandatory training, continuing education, and work assessments. This may include safety training, anti-harassment training or other internal specific programs
Attends and participates in employee disciplinary meetings, terminations, and investigations
Manage employee specific HR internal communications;
Leads and coordinates accurate and efficient processing of all invoices
Ensures timely input of all invoices into Oracle within 5 business days of receipt
Generate and submit payment requirements to management for approval
Process and generate check, ACH and credit card payments
Research and resolve discrepancies with vendor setup
Coordinates 1099 tax reporting and escheatment processes
Assists Affiliate Services with monthly IA rebate processing
Prepare analysis and reports summarizing AP staff invoice entry and work-related functions
Work as liaison with travel and credit card providers and provide reporting to Senior Management
Supervise staff and monitor performance, time reporting and provide disciplinary actions when deemed necessary
Train and coach AP staff on processes, controls and related efficiencies
Assist in projects as assigned by department management to maintain data integrity
Identify and immediately report to the Director any existing or potential issues that may affect our relationship with our clients, whether internal or external
Work with the Director on special projects requiring detailed activity analysis
Project Manage Software Development Projects in the Sensorial Marketing Industry (Sounds, Visuals, Scents).
Wear many hats: Business Analyst who writes clear requirements, Project Manager wo plans inside out, PMO who supports management tasks, Scrum Master who facilitates ceremonies.
Integrate Scope, Schedule, and Resources (People, Infra, etc), with respect to stakeholders' needs (clients, executives, and software engineers).
Planning out the blueprints for software projects, including defining the scope, allocating resources, setting deadlines, laying out communication strategies, and indicating tests and maintenance.
Assembling and leading the project team.
Participating and supervising each stage of the project.
Ensuring each project stays on schedule and adheres to the deadlines.
Determining and overseeing consistent testing, evaluation, and troubleshooting of all products in all stages of completion.
Tracking milestones, deliverables, and change requests.
Serving as a liaison to communicate information regarding changes, milestones reached, and other pertinent information.
Delivering completed software products to clients and performing regular checks on the products' performance.
Coordinate teams of up to 10 people in all roles, as servant leader, rather than direct manager.
Coordination of personnel administration activities;
Drafting of employment documents: onboarding, contractual changes, offboarding;
Issue documents, copies, warnings, etc. at the request of employees;
Register applications, decisions, and contracts in the internal register
Communicates employment contracts, contractual changes in the employee register
Records in the internal employee administration system the flow of contractual documents between the company and the employee
Provides support to department or team managers on personnel situations: timesheets, leave, salary statements, etc
Serve as HR point of contact for employees with concerns, questions or complaints regarding company policies and/or other ad hoc issues
Consult with managers regarding their challenges with specific employees;
Develops and implements new hire orientation and employee recognition programs
Ensure that all employment policies follow current laws and regulation; propose/implement and deploy internal policies and regulations update;
Performs routine tasks required to administer and execute human resource programs including but not limited to compensation, benefits, and leave; disciplinary matters; disputes and investigations; performance and talent management; productivity, recognition, and morale;
Reviews, tracks, and documents compliance with mandatory and non-mandatory training, continuing education, and work assessments. This may include safety training, anti-harassment training or other internal specific programs
Attends and participates in employee disciplinary meetings, terminations, and investigations
Manage employee specific HR internal communications;
Full responsibility for managing a portfolio of accounts to meet cash collection targets and positively contributing to overall departmental targets
Expedite timely payment via phone, e-mail or collection letters while meeting required daily quotas
Full adherence to defined collection process and ensure proper communication and visibility over all actions taken in alignment with the process before escalating to higher management the accounts
Provide invoice copies when requested and regularly statements of accounts to customers
Follow up internally with other department so that you can provide resolutions to clients on their queries
Respond to client inquiries regarding past due accounts, research and or provide account information to the client as necessary
Review aging report (portfolio) and decipher plan of action
Maintain accounts receivable past due balances at or below an acceptable level communicated by the direct manager and in alignment with defined targets
Communicate internally with various departments to answer questions or discrepancies that clients may have
Daily availability to respond to customer calls and to call customers to collect as per defined targets
Reporting on account aging to the Credit Control Supervisor
Capture customer disputes and follow up until resolution, negotiate repayment plans, and perform detailed account reconciliations as requested (ad hoc or monthly, quarterly, yearly)
Troubleshoot and solve customers’ issues
Root cause analysis performed on issues and solutions proposed to avoid it in the future
Ensure accurate and effective communications with customers and internal departments and colleagues
Refer delinquent accounts to third-party collections
Act and deliver against the cross back up planning communicated by the direct manager and ensure proper knowledge on defined activities in scope
Document day to day activities (standard and non-standard) in working procedures and maintain the documentation up to date constantly
Submit improvement ideas and provide all necessary support for their implementation
Deliver against daily tasks and responsibilities in deadline and following the given instructions
Collaborate with internal/external team members to achieve the highest levels of efficiency and automation
Ensure compliance with departmental procedures and policies, and recommend efficient procedures to accomplish departmental goals
Contribute to writing of procedures
Ensure data confidentiality, in accordance with internal procedures;
Active participation in one-on-ones and team meeting
Participating in performance management process and integrating received feedback on performance in future actions
Brings to the knowledge of the direct manager any behavior that does not comply with the internal procedures
Displays an ethical, decent, honest and correct behavior among colleagues and in relation to other partners in the organization;
Respects and promotes the company's image and code of conduct, internal regulations and procedures
Full responsibility for managing a portfolio of accounts to meet cash collection targets and positively contributing to overall departmental targets
Expedite timely payment via phone, e-mail or collection letters while meeting required daily quotas
Full adherence to defined collection process and ensure proper communication and visibility over all actions taken in alignment with the process before escalating to higher management the accounts
Provide invoice copies when requested and regularly statements of accounts to customers
Follow up internally with other department so that you can provide resolutions to clients on their queries
Respond to client inquiries regarding past due accounts, research and or provide account information to the client as necessary
Review aging report (portfolio) and decipher plan of action
Maintain accounts receivable past due balances at or below an acceptable level communicated by the direct manager and in alignment with defined targets
Communicate internally with various departments to answer questions or discrepancies that clients may have
Daily availability to respond to customer calls and to call customers to collect as per defined targets
Reporting on account aging to the Credit Control Supervisor
Capture customer disputes and follow up until resolution, negotiate repayment plans, and perform detailed account reconciliations as requested (ad hoc or monthly, quarterly, yearly)
Troubleshoot and solve customers’ issues
Root cause analysis performed on issues and solutions proposed to avoid it in the future
Ensure accurate and effective communications with customers and internal departments and colleagues
Refer delinquent accounts to third-party collections
Act and deliver against the cross back up planning communicated by the direct manager and ensure proper knowledge on defined activities in scope
Document day to day activities (standard and non-standard) in working procedures and maintain the documentation up to date constantly
Submit improvement ideas and provide all necessary support for their implementation
Deliver against daily tasks and responsibilities in deadline and following the given instructions
Collaborate with internal/external team members to achieve the highest levels of efficiency and automation
Ensure compliance with departmental procedures and policies, and recommend efficient procedures to accomplish departmental goals
Contribute to writing of procedures
Ensure data confidentiality, in accordance with internal procedures;
Active participation in one-on-ones and team meeting
Participating in performance management process and integrating received feedback on performance in future actions
Brings to the knowledge of the direct manager any behavior that does not comply with the internal procedures
Displays an ethical, decent, honest and correct behavior among colleagues and in relation to other partners in the organization;
Respects and promotes the company's image and code of conduct, internal regulations and procedures
Full responsibility for managing a portfolio of accounts to meet cash collection targets and positively contributing to overall departmental targets
Expedite timely payment via phone, e-mail or collection letters while meeting required daily quotas
Full adherence to defined collection process and ensure proper communication and visibility over all actions taken in alignment with the process before escalating to higher management the accounts
Provide invoice copies when requested and regularly statements of accounts to customers
Follow up internally with other department so that you can provide resolutions to clients on their queries
Respond to client inquiries regarding past due accounts, research and or provide account information to the client as necessary
Review aging report (portfolio) and decipher plan of action
Maintain accounts receivable past due balances at or below an acceptable level communicated by the direct manager and in alignment with defined targets
Communicate internally with various departments to answer questions or discrepancies that clients may have
Daily availability to respond to customer calls and to call customers to collect as per defined targets
Reporting on account aging to the Credit Control Supervisor
Capture customer disputes and follow up until resolution, negotiate repayment plans, and perform detailed account reconciliations as requested (ad hoc or monthly, quarterly, yearly)
Troubleshoot and solve customers’ issues
Root cause analysis performed on issues and solutions proposed to avoid it in the future
Ensure accurate and effective communications with customers and internal departments and colleagues
Refer delinquent accounts to third-party collections
Act and deliver against the cross back up planning communicated by the direct manager and ensure proper knowledge on defined activities in scope
Document day to day activities (standard and non-standard) in working procedures and maintain the documentation up to date constantly
Submit improvement ideas and provide all necessary support for their implementation
Deliver against daily tasks and responsibilities in deadline and following the given instructions
Collaborate with internal/external team members to achieve the highest levels of efficiency and automation
Ensure compliance with departmental procedures and policies, and recommend efficient procedures to accomplish departmental goals
Contribute to writing of procedures
Ensure data confidentiality, in accordance with internal procedures;
Active participation in one-on-ones and team meeting
Participating in performance management process and integrating received feedback on performance in future actions
Brings to the knowledge of the direct manager any behavior that does not comply with the internal procedures
Displays an ethical, decent, honest and correct behavior among colleagues and in relation to other partners in the organization;
Respects and promotes the company's image and code of conduct, internal regulations and procedures
Client Support Representative with French/ English
București
expirat: 01.04.2023
Entry (0-2 ani), Middle (2-5 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Senior Credit Control Agent with EN/DE/ FR/ NL
București
expirat: 01.04.2023
Middle (2-5 ani)
Atribuțiile:
Full responsibility for managing a portfolio of accounts to meet cash collection targets and positively contributing to overall departmental targets
Expedite timely payment via phone, e-mail or collection letters while meeting required daily quotas
Full adherence to defined collection process and ensure proper communication and visibility over all actions taken in alignment with the process before escalating to higher management the accounts
Provide invoice copies when requested and regularly statements of accounts to customers
Follow up internally with other department so that you can provide resolutions to clients on their queries
Respond to client inquiries regarding past due accounts, research and or provide account information to the client as necessary
Review aging report (portfolio) and decipher plan of action
Maintain accounts receivable past due balances at or below an acceptable level communicated by the direct manager and in alignment with defined targets
Communicate internally with various departments to answer questions or discrepancies that clients may have
Daily availability to respond to customer calls and to call customers to collect as per defined targets
Reporting on account aging to the Credit Control Supervisor
Capture customer disputes and follow up until resolution, negotiate repayment plans, and perform detailed account reconciliations as requested (ad hoc or monthly, quarterly, yearly)
Troubleshoot and solve customers’ issues
Root cause analysis performed on issues and solutions proposed to avoid it in the future
Ensure accurate and effective communications with customers and internal departments and colleagues
Refer delinquent accounts to third-party collections
Act and deliver against the cross back up planning communicated by the direct manager and ensure proper knowledge on defined activities in scope
Document day to day activities (standard and non-standard) in working procedures and maintain the documentation up to date constantly
Submit improvement ideas and provide all necessary support for their implementation
Deliver against daily tasks and responsibilities in deadline and following the given instructions
Collaborate with internal/external team members to achieve the highest levels of efficiency and automation
Ensure compliance with departmental procedures and policies, and recommend efficient procedures to accomplish departmental goals
Contribute to writing of procedures
Ensure data confidentiality, in accordance with internal procedures;
Active participation in one-on-ones and team meeting
Participating in performance management process and integrating received feedback on performance in future actions
Brings to the knowledge of the direct manager any behavior that does not comply with the internal procedures
Displays an ethical, decent, honest and correct behavior among colleagues and in relation to other partners in the organization;
Respects and promotes the company's image and code of conduct, internal regulations and procedures
Full responsibility for managing a portfolio of accounts to meet cash collection targets and positively contributing to overall departmental targets
Expedite timely payment via phone, e-mail or collection letters while meeting required daily quotas
Full adherence to defined collection process and ensure proper communication and visibility over all actions taken in alignment with the process before escalating to higher management the accounts
Provide invoice copies when requested and regularly statements of accounts to customers
Follow up internally with other department so that you can provide resolutions to clients on their queries
Respond to client inquiries regarding past due accounts, research and or provide account information to the client as necessary
Review aging report (portfolio) and decipher plan of action
Maintain accounts receivable past due balances at or below an acceptable level communicated by the direct manager and in alignment with defined targets
Communicate internally with various departments to answer questions or discrepancies that clients may have
Daily availability to respond to customer calls and to call customers to collect as per defined targets
Reporting on account aging to the Credit Control Supervisor
Capture customer disputes and follow up until resolution, negotiate repayment plans, and perform detailed account reconciliations as requested (ad hoc or monthly, quarterly, yearly)
Troubleshoot and solve customers’ issues
Root cause analysis performed on issues and solutions proposed to avoid it in the future
Ensure accurate and effective communications with customers and internal departments and colleagues
Refer delinquent accounts to third-party collections
Act and deliver against the cross back up planning communicated by the direct manager and ensure proper knowledge on defined activities in scope
Document day to day activities (standard and non-standard) in working procedures and maintain the documentation up to date constantly
Submit improvement ideas and provide all necessary support for their implementation
Deliver against daily tasks and responsibilities in deadline and following the given instructions
Collaborate with internal/external team members to achieve the highest levels of efficiency and automation
Ensure compliance with departmental procedures and policies, and recommend efficient procedures to accomplish departmental goals
Contribute to writing of procedures
Ensure data confidentiality, in accordance with internal procedures;
Active participation in one-on-ones and team meeting
Participating in performance management process and integrating received feedback on performance in future actions
Brings to the knowledge of the direct manager any behavior that does not comply with the internal procedures
Displays an ethical, decent, honest and correct behavior among colleagues and in relation to other partners in the organization;
Respects and promotes the company's image and code of conduct, internal regulations and procedures
Full responsibility for managing a portfolio of accounts to meet cash collection targets and positively contributing to overall departmental targets
Expedite timely payment via phone, e-mail or collection letters while meeting required daily quotas
Full adherence to defined collection process and ensure proper communication and visibility over all actions taken in alignment with the process before escalating to higher management the accounts
Provide invoice copies when requested and regularly statements of accounts to customers
Follow up internally with other department so that you can provide resolutions to clients on their queries
Respond to client inquiries regarding past due accounts, research and or provide account information to the client as necessary
Review aging report (portfolio) and decipher plan of action
Maintain accounts receivable past due balances at or below an acceptable level communicated by the direct manager and in alignment with defined targets
Communicate internally with various departments to answer questions or discrepancies that clients may have
Daily availability to respond to customer calls and to call customers to collect as per defined targets
Reporting on account aging to the Credit Control Supervisor
Capture customer disputes and follow up until resolution, negotiate repayment plans, and perform detailed account reconciliations as requested (ad hoc or monthly, quarterly, yearly)
Troubleshoot and solve customers’ issues
Root cause analysis performed on issues and solutions proposed to avoid it in the future
Ensure accurate and effective communications with customers and internal departments and colleagues
Refer delinquent accounts to third-party collections
Act and deliver against the cross back up planning communicated by the direct manager and ensure proper knowledge on defined activities in scope
Document day to day activities (standard and non-standard) in working procedures and maintain the documentation up to date constantly
Submit improvement ideas and provide all necessary support for their implementation
Deliver against daily tasks and responsibilities in deadline and following the given instructions
Collaborate with internal/external team members to achieve the highest levels of efficiency and automation
Ensure compliance with departmental procedures and policies, and recommend efficient procedures to accomplish departmental goals
Contribute to writing of procedures
Ensure data confidentiality, in accordance with internal procedures;
Active participation in one-on-ones and team meeting
Participating in performance management process and integrating received feedback on performance in future actions
Brings to the knowledge of the direct manager any behavior that does not comply with the internal procedures
Displays an ethical, decent, honest and correct behavior among colleagues and in relation to other partners in the organization;
Respects and promotes the company's image and code of conduct, internal regulations and procedures
Full responsibility for managing a portfolio of accounts to meet cash collection targets and positively contributing to overall departmental targets
Expedite timely payment via phone, e-mail or collection letters while meeting required daily quotas
Full adherence to defined collection process and ensure proper communication and visibility over all actions taken in alignment with the process before escalating to higher management the accounts
Provide invoice copies when requested and regularly statements of accounts to customers
Follow up internally with other department so that you can provide resolutions to clients on their queries
Respond to client inquiries regarding past due accounts, research and or provide account information to the client as necessary
Review aging report (portfolio) and decipher plan of action
Maintain accounts receivable past due balances at or below an acceptable level communicated by the direct manager and in alignment with defined targets
Communicate internally with various departments to answer questions or discrepancies that clients may have
Daily availability to respond to customer calls and to call customers to collect as per defined targets
Reporting on account aging to the Credit Control Supervisor
Capture customer disputes and follow up until resolution, negotiate repayment plans, and perform detailed account reconciliations as requested (ad hoc or monthly, quarterly, yearly)
Troubleshoot and solve customers’ issues
Root cause analysis performed on issues and solutions proposed to avoid it in the future
Ensure accurate and effective communications with customers and internal departments and colleagues
Refer delinquent accounts to third-party collections
Act and deliver against the cross back up planning communicated by the direct manager and ensure proper knowledge on defined activities in scope
Document day to day activities (standard and non-standard) in working procedures and maintain the documentation up to date constantly
Submit improvement ideas and provide all necessary support for their implementation
Deliver against daily tasks and responsibilities in deadline and following the given instructions
Collaborate with internal/external team members to achieve the highest levels of efficiency and automation
Ensure compliance with departmental procedures and policies, and recommend efficient procedures to accomplish departmental goals
Contribute to writing of procedures
Ensure data confidentiality, in accordance with internal procedures;
Active participation in one-on-ones and team meeting
Participating in performance management process and integrating received feedback on performance in future actions
Brings to the knowledge of the direct manager any behavior that does not comply with the internal procedures
Displays an ethical, decent, honest and correct behavior among colleagues and in relation to other partners in the organization;
Respects and promotes the company's image and code of conduct, internal regulations and procedures
Full responsibility for managing a portfolio of accounts to meet cash collection targets and positively contributing to overall departmental targets
Expedite timely payment via phone, e-mail or collection letters while meeting required daily quotas
Full adherence to defined collection process and ensure proper communication and visibility over all actions taken in alignment with the process before escalating to higher management the accounts
Provide invoice copies when requested and regularly statements of accounts to customers
Follow up internally with other department so that you can provide resolutions to clients on their queries
Respond to client inquiries regarding past due accounts, research and or provide account information to the client as necessary
Review aging report (portfolio) and decipher plan of action
Maintain accounts receivable past due balances at or below an acceptable level communicated by the direct manager and in alignment with defined targets
Communicate internally with various departments to answer questions or discrepancies that clients may have
Daily availability to respond to customer calls and to call customers to collect as per defined targets
Reporting on account aging to the Credit Control Supervisor
Capture customer disputes and follow up until resolution, negotiate repayment plans, and perform detailed account reconciliations as requested (ad hoc or monthly, quarterly, yearly)
Troubleshoot and solve customers’ issues
Root cause analysis performed on issues and solutions proposed to avoid it in the future
Ensure accurate and effective communications with customers and internal departments and colleagues
Refer delinquent accounts to third-party collections
Act and deliver against the cross back up planning communicated by the direct manager and ensure proper knowledge on defined activities in scope
Document day to day activities (standard and non-standard) in working procedures and maintain the documentation up to date constantly
Submit improvement ideas and provide all necessary support for their implementation
Deliver against daily tasks and responsibilities in deadline and following the given instructions
Collaborate with internal/external team members to achieve the highest levels of efficiency and automation
Ensure compliance with departmental procedures and policies, and recommend efficient procedures to accomplish departmental goals
Contribute to writing of procedures
Ensure data confidentiality, in accordance with internal procedures;
Active participation in one-on-ones and team meeting
Participating in performance management process and integrating received feedback on performance in future actions
Brings to the knowledge of the direct manager any behavior that does not comply with the internal procedures
Displays an ethical, decent, honest and correct behavior among colleagues and in relation to other partners in the organization;
Respects and promotes the company's image and code of conduct, internal regulations and procedures
Full responsibility for managing a portfolio of accounts to meet cash collection targets and positively contributing to overall departmental targets
Expedite timely payment via phone, e-mail or collection letters while meeting required daily quotas
Full adherence to defined collection process and ensure proper communication and visibility over all actions taken in alignment with the process before escalating to higher management the accounts
Provide invoice copies when requested and regularly statements of accounts to customers
Follow up internally with other department so that you can provide resolutions to clients on their queries
Respond to client inquiries regarding past due accounts, research and or provide account information to the client as necessary
Review aging report (portfolio) and decipher plan of action
Maintain accounts receivable past due balances at or below an acceptable level communicated by the direct manager and in alignment with defined targets
Communicate internally with various departments to answer questions or discrepancies that clients may have
Daily availability to respond to customer calls and to call customers to collect as per defined targets
Reporting on account aging to the Credit Control Supervisor
Capture customer disputes and follow up until resolution, negotiate repayment plans, and perform detailed account reconciliations as requested (ad hoc or monthly, quarterly, yearly)
Troubleshoot and solve customers’ issues
Root cause analysis performed on issues and solutions proposed to avoid it in the future
Ensure accurate and effective communications with customers and internal departments and colleagues
Refer delinquent accounts to third-party collections
Act and deliver against the cross back up planning communicated by the direct manager and ensure proper knowledge on defined activities in scope
Document day to day activities (standard and non-standard) in working procedures and maintain the documentation up to date constantly
Submit improvement ideas and provide all necessary support for their implementation
Deliver against daily tasks and responsibilities in deadline and following the given instructions
Collaborate with internal/external team members to achieve the highest levels of efficiency and automation
Ensure compliance with departmental procedures and policies, and recommend efficient procedures to accomplish departmental goals
Contribute to writing of procedures
Ensure data confidentiality, in accordance with internal procedures;
Active participation in one-on-ones and team meeting
Participating in performance management process and integrating received feedback on performance in future actions
Brings to the knowledge of the direct manager any behavior that does not comply with the internal procedures
Displays an ethical, decent, honest and correct behavior among colleagues and in relation to other partners in the organization;
Respects and promotes the company's image and code of conduct, internal regulations and procedures
Full responsibility for managing a portfolio of accounts to meet cash collection targets and positively contributing to overall departmental targets
Expedite timely payment via phone, e-mail or collection letters while meeting required daily quotas
Full adherence to defined collection process and ensure proper communication and visibility over all actions taken in alignment with the process before escalating to higher management the accounts
Provide invoice copies when requested and regularly statements of accounts to customers
Follow up internally with other department so that you can provide resolutions to clients on their queries
Respond to client inquiries regarding past due accounts, research and or provide account information to the client as necessary
Review aging report (portfolio) and decipher plan of action
Maintain accounts receivable past due balances at or below an acceptable level communicated by the direct manager and in alignment with defined targets
Communicate internally with various departments to answer questions or discrepancies that clients may have
Daily availability to respond to customer calls and to call customers to collect as per defined targets
Reporting on account aging to the Credit Control Supervisor
Capture customer disputes and follow up until resolution, negotiate repayment plans, and perform detailed account reconciliations as requested (ad hoc or monthly, quarterly, yearly)
Troubleshoot and solve customers’ issues
Root cause analysis performed on issues and solutions proposed to avoid it in the future
Ensure accurate and effective communications with customers and internal departments and colleagues
Refer delinquent accounts to third-party collections
Act and deliver against the cross back up planning communicated by the direct manager and ensure proper knowledge on defined activities in scope
Document day to day activities (standard and non-standard) in working procedures and maintain the documentation up to date constantly
Submit improvement ideas and provide all necessary support for their implementation
Deliver against daily tasks and responsibilities in deadline and following the given instructions
Collaborate with internal/external team members to achieve the highest levels of efficiency and automation
Ensure compliance with departmental procedures and policies, and recommend efficient procedures to accomplish departmental goals
Contribute to writing of procedures
Ensure data confidentiality, in accordance with internal procedures;
Active participation in one-on-ones and team meeting
Participating in performance management process and integrating received feedback on performance in future actions
Brings to the knowledge of the direct manager any behavior that does not comply with the internal procedures
Displays an ethical, decent, honest and correct behavior among colleagues and in relation to other partners in the organization;
Respects and promotes the company's image and code of conduct, internal regulations and procedures
Full responsibility for managing a portfolio of accounts to meet cash collection targets and positively contributing to overall departmental targets
Expedite timely payment via phone, e-mail or collection letters while meeting required daily quotas
Full adherence to defined collection process and ensure proper communication and visibility over all actions taken in alignment with the process before escalating to higher management the accounts
Provide invoice copies when requested and regularly statements of accounts to customers
Follow up internally with other department so that you can provide resolutions to clients on their queries
Respond to client inquiries regarding past due accounts, research and or provide account information to the client as necessary
Review aging report (portfolio) and decipher plan of action
Maintain accounts receivable past due balances at or below an acceptable level communicated by the direct manager and in alignment with defined targets
Communicate internally with various departments to answer questions or discrepancies that clients may have
Daily availability to respond to customer calls and to call customers to collect as per defined targets
Reporting on account aging to the Credit Control Supervisor
Capture customer disputes and follow up until resolution, negotiate repayment plans, and perform detailed account reconciliations as requested (ad hoc or monthly, quarterly, yearly)
Troubleshoot and solve customers’ issues
Root cause analysis performed on issues and solutions proposed to avoid it in the future
Ensure accurate and effective communications with customers and internal departments and colleagues
Refer delinquent accounts to third-party collections
Act and deliver against the cross back up planning communicated by the direct manager and ensure proper knowledge on defined activities in scope
Document day to day activities (standard and non-standard) in working procedures and maintain the documentation up to date constantly
Submit improvement ideas and provide all necessary support for their implementation
Deliver against daily tasks and responsibilities in deadline and following the given instructions
Collaborate with internal/external team members to achieve the highest levels of efficiency and automation
Ensure compliance with departmental procedures and policies, and recommend efficient procedures to accomplish departmental goals
Contribute to writing of procedures
Ensure data confidentiality, in accordance with internal procedures;
Active participation in one-on-ones and team meeting
Participating in performance management process and integrating received feedback on performance in future actions
Brings to the knowledge of the direct manager any behavior that does not comply with the internal procedures
Displays an ethical, decent, honest and correct behavior among colleagues and in relation to other partners in the organization;
Respects and promotes the company's image and code of conduct, internal regulations and procedures