Bucureşti Sectorul 3, Str. TRIFOI, Nr. 21, CAM. 1, Etaj 1, Apartament 2
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Utilizator:
Administrator
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Provide outstanding technical assistance to our customers through live troubleshooting and problem isolation
Identify, analyse, and solve customer problems
Handling Pre-sales and Sales opportunities for spare part and service needs, and placing orders
Handling product information contacts through both voice and e-mail Providing clear and excellent customer care to existing or new customers, ensuring a high customer satisfaction through both voice and e-mail contact
Pro-actively take ownership of open issues and interface successfully with the service or sales team
Ensure customer satisfaction through end-to-end management of each service request by maintaining service status, periodic review of calls with reference to escalation timeframe and timely closure
Follow-up with the customer until the issue is resolved
Follow-up service agreements for periodic maintenance and intervention
Preparing sales/service documents as agreements, offers, invoices, guarantee certificates etc
Experience with SICAP
Experience with administrative tools, to obtain legally documentation for sales process
Active technical sales for the MTU product range (Marine, Industrial / C&I, Oil & Gas, Power Gen / Loose Diesel Engines - Diesel Systems - Gas Systems, Spare Parts & Service)
Market observation and analysis
Quotations according to customer requirements or due to public tenders including price calculation and technical calculations in cooperation with the Austrian colleagues
Clarification of the technical feasibility with the suppliers
Order processing in cooperation with the Austrian colleagues, incl. component purchase, construction site support including material preparation and construction meetings, start-up supervision and acceptance
Illustration of the process in the merchandise management system in cooperation with Austrian or Romanian colleagues
Complaint processing
Sale and target achievement of the MTU product range with regard to KWDS budget specifications
Smooth project handling incl. Service in close cooperation / control of the service technician in RO