Adaugă o evaluare și ajută-i pe alții să găsească un angajator bun.
Toate ( 0 )Pozitiv ( 0 )Neutru ( 0 )Negativ ( 0 )
Utilizator:
Administrator
Aveți informații despre mediul de lucru din această companie? Care este atmosfera? Salariul este unul motivant? Oferă și alte beneficii? Care sunt condițiile pe care le oferă? Mulțumim anticipat!
Ensure L2 of Support via email, phone and remote assistance for Enterprise customers in the agreed terms and conditions;
Meet the SLA requirements and the internal procedural workflow;
Perform virtual environment analysis and information gathering on client infrastructure for deploying Enterprise solutions and deliver these details in the Statements of Work;
Independently manage and carry out assigned accounts concerning deployment / implementation of Enterprise Solutions;
Provide expertise on applications once they are moved from testing to production;
Initiate, manage and document enterprise deployment reports;
Build and maintain a consolidated relationship with the customers;
Propose improvements related to procedures, workflows etc
Timely and accurate reporting on status for assigned tasks;
Provides technical support for our client Consumer Products via email, telephone, chat and remote sessions to ensure Bitdefender's business objectives;
Works primarily with Microsoft operating systems, but also with MAC, iOS and Android platforms;
Processing helpdesk tickets and workflows, updating customers and tickets in a timely manner on a routine basis;
Processing and resolving requests received through appropriate support channels;
disseminating technical information about the products to the other teams involved;
Obtaining complete information to escalate complex issues to higher levels;
Establishing, adopting, implementing, testing and improving work procedures;
Provides technical support for our client Consumer Products via email, telephone, chat and remote sessions to ensure Bitdefender's business objectives;
Works primarily with Microsoft operating systems, but also with MAC, iOS and Android platforms;
Processing helpdesk tickets and workflows, updating customers and tickets in a timely manner on a routine basis;
Processing and resolving requests received through appropriate support channels;
disseminating technical information about the products to the other teams involved;
Obtaining complete information to escalate complex issues to higher levels;
Establishing, adopting, implementing, testing and improving work procedures;
Works with Product Management or other leaders to define broad requirements
Defines major and detailed requirements and priorities in collaboration with the assigned agile team
Analyze the current platform architecture, the existing interfaces, and the impact expected by new features implementation
Take full ownership of the features backlog, their prioritization, and the proposed system solution
Conduct solutions for infrastructural features that involve both user-facing applications, business logic back-end components and 3rd party integrations (beyond UX and HL architecture)
Balances business requirements with technical feasibility and scalability
Identifies project inter-dependencies
Effectively delivers presentations to key stakeholders
Evaluating risks and trade-offs associated with each course of action
2nd Level support for applications used in Purchase environment of or client
Taking care of the Incident Management: performing analysis, (re-)solving issues, forwarding issues to the responsible person, if unable to solve
Initiating the Problem Management: doing a first analysis of the problem case, prioritizing and forwarding to consulting team. Taking care of Knowledge Management: creation of documentation, sharing knowledge within the team as well as with 1st Level and Business Department
Monitor the system using tools in place and solve the issues resulted (understand messages provided and dealing with them). Working with various colleagues throughout the Schwarz group and especially within the IT: Infrastructure, Development, Business Consulting, Business Department
Operating the applications in your responsibility, optimizing the daily work and increase efficiency of the regular tasks. Willingness to participate at the on-call duty and share it with the other team members
Define and describe the architecture of a system delivered in the context of a specific solution
Comprehend business strategies and requirements and develop necessary designs and plans to ensure projects and solutions satisfy those needs
Develop detailed solution architectures and system interaction diagrams
Capture non-functional requirements including performance, scalability, privacy, security, and incorporate them in the solution design, infrastructure, and architecture
Work with enterprise architects, product managers, project teams, functional and technical analysts to design solution architecture
Lead working sessions to develop technical solutions and socialise such solutions to gain alignment and consensus with stakeholders
Responsible for investigating alerts, determine the source of the threat and contribute to the remediation process. Write security assessment reports
Automate security checks on network, systems and applications
Performing daily operational ‘eyes on glass’ real-time monitoring and analysis of security events from multiple sources including but not limited to events from SIEM tools, network and host based IDS, firewall logs, system logs (Linux & Windows), applications and databases
Collaboration with Operations Engineers and technical teams for issue resolution and mitigation
Supervise the incident response actions, while owning the responsibility for the incident/event until complete closure
Participate in penetration tests and other security checks on network, systems and applications
Documentation of actions taken for audit, regulatory and legal purposes within approved event tracking system
Provide Antivirus & Malware analysis
Provide input for operational runbooks
Participate in vulnerability assessment on network, systems and applications
Actively contribute to all ongoing and new internal projects
Keeping up to date with the latest position related technologies
2nd Level support for applications used in Purchase environment of or client
Taking care of the Incident Management: performing analysis, (re-)solving issues, forwarding issues to the responsible person, if unable to solve
Initiating the Problem Management: doing a first analysis of the problem case, prioritizing and forwarding to consulting team. Taking care of Knowledge Management: creation of documentation, sharing knowledge within the team as well as with 1st Level and Business Department
Monitor the system using tools in place and solve the issues resulted (understand messages provided and dealing with them). Working with various colleagues throughout the Schwarz group and especially within the IT: Infrastructure, Development, Business Consulting, Business Department
Operating the applications in your responsibility, optimizing the daily work and increase efficiency of the regular tasks. Willingness to participate at the on-call duty and share it with the other team members