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Using broad and in-depth product knowledge provide and facilitate the responsive delivery of technical solutions and information to major customers;
Provide solutions to complex problems that satisfy our customers in EMEA (Europe, Middle East, Africa). This involves dealing with difficult situations including complaint handling, sensitive customers and mission critical support;
Build customer and partner loyalty through customer orientation, responsiveness and accountability;
Work in an international environment and collaborate with your team to provide high-level support;
Attend triage meetings with local or remote engineers to share knowledge and efficiently develop customer solutions;
Develop and deliver internal and customer or others (students) technical trainings/workshops in specialty areas;
Assist in representing Microsoft in any forum (. seminars, technical or marketing, conferences event);
Work with local marketing people for product feedback, new product launches
Scope a customer’s issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed
Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve service issues
Act internally as a customer advocate
Empower customers to find information, self-solve when they decide to, and learn more about Microsoft products, services and support
Advise customers on how to gain additional value from their Microsoft products
Document your technicalork and research to help your colleagues, improve the product, and improve the support experience
Maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations
Using broad and in-depth product knowledge provide and facilitate the responsive delivery of technical solutions and information to major customers;
Provide solutions to complex problems that satisfy our customers in EMEA (Europe, Middle East, Africa). This involves dealing with difficult situations including complaint handling, sensitive customers and mission critical support;
Build customer and partner loyalty through customer orientation, responsiveness and accountability;
Work in an international environment and collaborate with your team to provide high-level support;
Attend triage meetings with local or remote engineers to share knowledge and efficiently develop customer solutions;
Develop and deliver internal and customer or others (.: students) technical trainings/workshops in specialty areas;
Assist in representing Microsoft in any forum (. seminars, technical or marketing, conferences event)
Work with local marketing people for product feedback, new product launches
Understand and drive Microsoft Cloud intent, deployment, and adoption across assigned customers
Work closely with the account management team to help drive long term customer success
Help drive change management and adoption activities with key customer Technical and Business Decision Makers (TDMs/BDMs), help reduce implementation risk, and help drive usage of existing workloads
Facilitate timely and impactful engagement of FastTrack Engineers to provide technical guidance and share technical expertise with customers and partners
Build and maintain strong relationships with multiple contacts within the assigned customers including executive roles
Maintain strong working relationships with other customer facing account personnel in the Sales, Services, Marketing and Product Management teams
Analyze, develop and communicate key Onboarding process and technology improvement feedback for the FastTrack Center end to end process (Onboarding, Migration and Adoption)
Scope a customer’s issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed
Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve service issues
Act internally as a customer advocate
Empower customers to find information, self-solve when they decide to, and learn more about Microsoft products, services and support
Advise customers on how to gain additional value from their Microsoft products
Document your technical work and research to help your colleagues, improve the product, and improve the support experience
Maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations
Scope a customer’s issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed
Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve service issues
Act internally as a customer advocate
Empower customers to find information, self-solve when they decide to, and learn more about Microsoft products, services and support
Advise customers on how to gain additional value from their Microsoft products
Document your technical work and research to help your colleagues, improve the product, and improve the support experience
Maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations
Using broad and in-depth product knowledge provide and facilitate the responsive delivery of technical solutions and information to major customers;
Provide solutions to complex problems that satisfy our customers. This involves dealing with difficult situations including complaint handling, sensitive customers and mission critical support;
Build customer and partner loyalty through customer orientation, responsiveness and accountability;
Work in an international environment and collaborate with your team to provide high-level support;
Attend triage meetings with local or remote engineers to share knowledge and efficiently develop customer solutions;
Develop and deliver internal and customer or others (.: students) technical trainings/workshops in specialty areas;
Assist in representing Microsoft in any forum (. seminars, technical or marketing, conferences event);
Work with local marketing people for product feedback, new product launches
Scope a customer’s issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed
Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve service issues
Act internally as a customer advocate
Empower customers to find information, self-solve when they decide to, and learn more about Microsoft products, services and support
Advise customers on how to gain additional value from their Microsoft products
Document your technical work and research to help your colleagues, improve the product, and improve the support experience
Maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations
Develop performance-based design documents based on the results of needs analysis that include learning objectives and supporting exercises and achieve business sign off
Assist or mange the development process and provide guidance and support as needed; review drafts and provide feedback and input
Augment material with appropriate activities, interim knowledge checks and summative assessments; source or create on-line learning as needed
Efficiently work with Subject Matter Experts (SMEs) to extract information required to develop training
Guide efforts of Subject Matter Expert (SME) to provide appropriate training content that meets identified instructional strategies
Create training assets from raw technical information
Develop learning objectives to achieve business needs
Develop assessments to measure knowledge gained against learning objectives
Mine deep technical content to extract relevant information to meet learning objectives
Develop instructor-led or on-line/self-paced materials with a focus on immersive learning/use of immersive learning techniques
Create performance-based storyboards for on-line courses and achieve business sign off
Provide regular status updates and raise impacting issues
Publish content to the location identified by the Microsoft contact
Facilitate timely and impactful engagement of Application Compatibly technical resources to resolve application compatibility issues with Windows 10/Windows as a Service (WaaS)
Build and maintain strong relationships with multiple contacts within assigned customers
Maintain strong working relationships with other customer facing account personnel in the Sales, Services, Marketing and Product Management teams
Gather input from the customer to determine their application remediation needs and effectively track progress of their application readiness activity
Collect, analyze, and communicate key application compatibly feedback to improve the Windows product and end to end FastTrack Application Readiness process
Facilitate timely and impactful engagement of Application Compatibly technical resources to resolve application compatibility issues with Windows 10/Windows as a Service (WaaS)
Build and maintain strong relationships with multiple contacts within assigned customers
Maintain strong working relationships with other customer facing account personnel in the Sales, Services, Marketing and Product Management teams
Gather input from the customer to determine their application remediation needs and effectively track progress of their application readiness activity
Collect, analyze, and communicate key application compatibly feedback to improve the Windows product and end to end FastTrack Application Readiness process
Facilitate timely and impactful engagement of Application Compatibly technical resources to resolve application compatibility issues with Windows 10/Windows as a Service (WaaS)
Build and maintain strong relationships with multiple contacts within assigned customers
Maintain strong working relationships with other customer facing account personnel in the Sales, Services, Marketing and Product Management teams
Gather input from the customer to determine their application remediation needs and effectively track progress of their application readiness activity
Collect, analyze, and communicate key application compatibly feedback to improve the Windows product and end to end FastTrack Application Readiness process
As a Partner Technical Consultant in Microsoft you will be in charge of driving the so called Digital Transformation of our Customers through the Microsoft Partner Channel
Successful candidates will need to have the drive and intellectual horsepower to act as a Consultant and Technical Trusted Advisor to enable the Microsoft Partner in to the Cloud Technologies portfolio
You will find yourself in a different and varied technical activities – from delivering a Readiness Event, providing presales Technical help to a Partner over the phone, working with some colleagues in a Proof of Concept or delivering a WebCast over the phone for EMEA range Partners
As a Partner Technical Consultant in Microsoft you will be in charge of driving the so called Digital Transformation of our Customers through the Microsoft Partner Channel
Successful candidates will need to have the drive and intellectual horsepower to act as a Consultant and Technical Trusted Advisor to enable the Microsoft Partner in to the Cloud Technologies portfolio
You will find yourself in a different and varied technical activities – from delivering a Readiness Event, providing presales Technical help to a Partner over the phone, working with some colleagues in a Proof of Concept or delivering a WebCast over the phone for EMEA range Partners
Be part of a team and develop your skills as you solve complex technical issues in Microsoft Dynamics 365 for Operations.
Deliver digital support experiences that create efficiency and value for our customers, our people and Microsoft
Demonstrate customer obsession and commitment to customer success in all interactions. Deeply understand our customers and deliver customer desired outcomes
Be a MSFT ambassador and lead by example. Create clarity by understanding and reinforcing business goals. Generate energy by building enthusiasm, pride, resiliency and enabling a productive and inclusive work environment. Deliver success by being curious and seeking solutions to tough problems
Manage relationships with your customers and provide technical documentation for the troubleshooting steps.
Report software bugs and be an advocate for product improvement using customer suggestions.
Develop specialized expertise by supporting Microsoft Dynamics 365 for Operations
Document your knowledge and share it with others.
Use tools for debugging and root cause analysis
Provide in-depth technical support for customer service delivery via telephone, written correspondence, or electronic service regarding technically complex, escalated problems.
Engage and collaborate with other Microsoft groups, including escalation teams and the development team, in gaining resolution to critical, complex issues.
Represent Microsoft professionally in customer and partner onsite visits, where travel may be required
Create advanced online technical content including Knowledge Base articles, training documents, blogs, etc.
Present technical content to various audiences including customers, partners, and internal stakeholders
Be part of a team and develop your skills as you solve complex technical issues in Microsoft Dynamics 365
Own the customer experience and provide technical documentation for the troubleshooting steps
Report software bugs and be an advocate for product improvement
Document your knowledge and share it with others
Use tools for debugging and root cause analysis
Provide in-depth technical support for customer service delivery via telephone, written correspondence, or electronic service regarding technically complex, escalated problems
Engage and collaborate with other Microsoft groups, including escalation teams and the development team, in gaining resolution to critical, complex issues
Provide exceptional customer service in politically charged environments
Represent Microsoft professionally in customer and partner onsite visits, where travel may be required
Create advanced online technical content including Knowledge Base articles, training documents, blogs, etc
Participate in planned team-wide shift rotations to cover business needs, including 24x7 “On-Call” responsibilities
Present technical content to various audiences including customers, partners, and internal stakeholders.
Manage the staffing administrative function in CEE/Europe region, ensuring all staffing administrative KPIs are met for the whole function,
Update recruiting activities in real-time on the staffing applicant tracking system and manage data integrity,
Facilitate staffing process, including answering candidate questions related to staffing admin,
Scheduling of all interview and phone screens,
Ensure new hires are enrolled in New Employee Orientation & other required on-boarding tasks,
Provide recruiting reports and analysis on a monthly basis,
Support Staffing Consultants from an admin perspective with any hiring projects such as Career Days, website maintenance, diversity hiring events, employer branding campaign and Assessment Centre,
Partner with other Recruiting Associates to ensure best practice sharing, process improvements and consistency in approach,
Ensuring materials and resources are up to date on Internal and External website and available to necessary parties,
Participation in special regional projects as needed
Be a part of the team of experts and develop your skills as you solve complex technical issues in Microsoft Dynamics 365 for Finance & Operations
Manage relationships with your customers and provide technical documentation for the troubleshooting steps
Report software bugs and be an advocate for product improvement using customer suggestions
Document your knowledge and share it with others
Use tools for debugging and root cause analysis
Provide in-depth technical support for customer service delivery via telephone, written correspondence, or electronic service
Engage and collaborate with other Microsoft groups, including escalation teams and the development team, in gaining resolution to critical, complex issues
Represent Microsoft professionally in customer and partner onsite visits, where travel may be required
Create advanced online technical content including Knowledge Base articles, training documents, blogs, etc.
Present technical content to various audiences including customers, partners, and internal stakeholders
Using broad and in-depth product knowledge provide and facilitate the responsive delivery of technical solutions and information to major customers;
Provide solutions to complex problems that satisfy our French speaking customer base. This involves dealing with difficult situations including complaint handling, sensitive customers and mission critical support;
Build customer and partner loyalty through customer orientation, responsiveness and accountability;
Work in an international environment and collaborate with your team to provide high-level support;
Attend triage meetings with local or remote engineers to share knowledge and efficiently develop customer solutions;
Develop and deliver internal and customer or others (.: students) technical trainings/workshops in specialty areas;
Assist in representing Microsoft in any forum (. seminars, technical or marketing, conferences event)
Work with local marketing people for product feedback, new product launches
You will represent Microsoft in front of the customer and resolve technical issues involving Microsoft products and services
Act as a technical focal point in relationships with other companies
Exhibit leadership through personal responsibility, accountability and teamwork
Occasionally manage critical situations on technical and relationship level
Use trace analysis or debugging skills to analyze problems and develop solutions to meet customer needs
Demonstrate strong interpersonal and communication skills, while working with diverse audiences including IT professionals and admins, developers and management
Support Program Managers with tasks related to World Wide Learning Operations and OLT Release program
Contribute to team operational precision to deliver quality courses
Manage the course development lifecycle to complete the necessary tasks, from the initial communications with stakeholders, packaging, testing, publishing, and releasing online trainings.
Collect feedback, provide reporting and data analysis that contributes to the enhancement of processes and deliverables
Handle escalations from support requests and communicate with the tools support teams/engineering to solve problems
Manage course completions and performing individual manual completions if needed
Gather targeting information for the intended audience per each training, advise the stakeholders on the taxonomy and other combinations of targeting to reach a specific audience.
Manage targeting and execute the required roadmap governance process to deliver focused, personalized training plans.
Prepare weekly, monthly, and quarterly status update.
Accountable for continuously teaching oneself and promoting a learning and growing culture in the team.
#Qualifications
Strong oral and written communication skills
Ability to work collaboratively within an academic community
Excellent organizational and time management skills
Proven ability to continually adapt and learn new procedures and software programs