Bucureşti Sectorul 6, Str. PRECIZIEI, Nr. 24, PARCUL DE AFACERI WEST GATE, CLADIREA H4, ARIPA A, Etaj 3
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Technical Support Representative - SW Installation
24 Strada Preciziei, București
expirat: 26.05.2023
Entry (0-2 ani), Middle (2-5 ani)
Atribuțiile:
Understand client networks architecture and deploy prerequisites needed (. drivers) for a successful installation session
Support clients and partners with installing the digital dentistry solutions from Carestream Dental in the cloud technologies environment
Guide the clients or partners through the servers' migration processes, ensuring our digital software transfer according with company guidelines
Use the remote access skills (log analysis -- basic level, file system general knowledge, technical assistance tools) to ensure the deployment with success of the Carestream Dental digital software for our clients
Assist clients to comply with regular product licensing and access permissions requirements
Escalate functional issues occurred during deployment of software following the escalation guidelines as needed
Maintain and increase product knowledge on applicable products/applications via training, documentation and personal research
Keep accurate records for every customer contact in the CRM
Technical Support Representative - SW Installation
24 Strada Preciziei, București
expirat: 01.09.2022
Entry (0-2 ani), Middle (2-5 ani)
Atribuțiile:
Understand client networks architecture and deploy prerequisites needed (. drivers) for a successful installation session
Support clients and partners with installing the digital dentistry solutions from Carestream Dental in the cloud technologies environment
Guide the clients or partners through the servers' migration processes, ensuring our digital software transfer according with company guidelines
Use the remote access skills (log analysis -- basic level, file system general knowledge, technical assistance tools) to ensure the deployment with success of the Carestream Dental digital software for our clients
Assist clients to comply with regular product licensing and access permissions requirements
Escalate functional issues occurred during deployment of software following the escalation guidelines as needed
Maintain and increase product knowledge on applicable products/applications via training, documentation and personal research
Keep accurate records for every customer contact in the CRM
Technical Support Representative - SW Installation
24 Strada Preciziei, București
expirat: 06.07.2022
Entry (0-2 ani), Middle (2-5 ani)
Atribuțiile:
Understand client networks architecture and deploy prerequisites needed (. drivers) for a successful installation session
Support clients and partners with installing the digital dentistry solutions from Carestream Dental in the cloud technologies environment
Guide the clients or partners through the servers' migration processes, ensuring our digital software transfer according with company guidelines
Use the remote access skills (log analysis -- basic level, file system general knowledge, technical assistance tools) to ensure the deployment with success of the Carestream Dental digital software for our clients
Assist clients to comply with regular product licensing and access permissions requirements
Escalate functional issues occurred during deployment of software following the escalation guidelines as needed
Maintain and increase product knowledge on applicable products/applications via training, documentation and personal research
Keep accurate records for every customer contact in the CRM
Technical Support Representative - SW Installation
24 Strada Preciziei, București
expirat: 31.05.2022
Entry (0-2 ani), Middle (2-5 ani)
Atribuțiile:
Understand client networks architecture and deploy prerequisites needed (. drivers) for a successful installation session
Support clients and partners with installing the digital dentistry solutions from Carestream Dental in the cloud technologies environment
Guide the clients or partners through the servers' migration processes, ensuring our digital software transfer according with company guidelines
Use the remote access skills (log analysis -- basic level, file system general knowledge, technical assistance tools) to ensure the deployment with success of the Carestream Dental digital software for our clients
Assist clients to comply with regular product licensing and access permissions requirements
Escalate functional issues occurred during deployment of software following the escalation guidelines as needed
Maintain and increase product knowledge on applicable products/applications via training, documentation and personal research
Keep accurate records for every customer contact in the CRM
Technical Support Representative - SW Installation
24 Strada Preciziei, București
expirat: 27.03.2022
Entry (0-2 ani), Middle (2-5 ani)
Atribuțiile:
Understand client networks architecture and deploy prerequisites needed (. drivers) for a successful installation session
Support clients and partners with installing the digital dentistry solutions from Carestream Dental in the cloud technologies environment
Guide the clients or partners through the servers' migration processes, ensuring our digital software transfer according with company guidelines
Use the remote access skills (log analysis -- basic level, file system general knowledge, technical assistance tools) to ensure the deployment with success of the Carestream Dental digital software for our clients
Assist clients to comply with regular product licensing and access permissions requirements
Escalate functional issues occurred during deployment of software following the escalation guidelines as needed
Maintain and increase product knowledge on applicable products/applications via training, documentation and personal research
Keep accurate records for every customer contact in the CRM
Serves as primary analyst to Global Cash Desk / Treasury Operations, establishing North American, European and Asia cash positions through the compilation and interpretation of electronic data and communicating with Carestream Dental departments worldwide
Executes Domestic and International funds transfer daily
On a daily basis, Compiles, Consolidates and analyzes cash flow data as reported by domestic and international entities
Consolidates Global Liquidity position as impacted by cash flows, short and long-term debt service to be reported to senior management
Assist with the Management of Intercompany loan Long-Tern and Short-Term positions
Assist with Global Treasury Cash Flow Forecast model including partnering across the organization to obtain insights into expected cash flow activities
Coordinate Debt Repayment and Interest settlements for all company debt
Assist with the Issuance of Letters of Credit and Bank Guarantees as required by business units
Assist with the Settlement of Monthly Trades Payables/Netting
Assist with Monthly FX Trades
Track and Maintain Bank Account Signers
Serve as backup System Administrator on Banking Portals
Maintain and evaluate cash systems controls such as EUR Cash Pool
Support Month End Accounting Process by preparing month end files as it relates to Treasury Transactions
Assist in the development of policy and procedures
Technical Support Representative - SW Installation
24 Strada Preciziei, București
expirat: 22.01.2022
Entry (0-2 ani), Middle (2-5 ani)
Atribuțiile:
Understand client networks architecture and deploy prerequisites needed (. drivers) for a successful installation session
Support clients and partners with installing the digital dentistry solutions from Carestream Dental in the cloud technologies environment
Guide the clients or partners through the servers' migration processes, ensuring our digital software transfer according with company guidelines
Use the remote access skills (log analysis -- basic level, file system general knowledge, technical assistance tools) to ensure the deployment with success of the Carestream Dental digital software for our clients
Assist clients to comply with regular product licensing and access permissions requirements
Escalate functional issues occurred during deployment of software following the escalation guidelines as needed
Maintain and increase product knowledge on applicable products/applications via training, documentation and personal research
Keep accurate records for every customer contact in the CRM
Determining correct call routing for overflow calls, voicemail, and email
Utilizing proper departmental procedures for call control, problem resolution, reporting and escalation
Conducting proactive customer satisfaction calls, such as following up on product replacement, client "Care Calls," etc
Posting daily/weekly call statistics and other support information as directed
Entering requisitions to replace equipment for clients as needed
Projecting positive image/attitude as part of daily approach to work
Performing any tasks as directed by his/her Supervisor
Organizing and following up on the completion of assigned duties
Maintain familiarity with product line on applicable products/applications supported within Imaging Division via training, documentation and personal research
Technical Support Representative - SW Installation
București
expirat: 30.10.2021
Entry (0-2 ani), Middle (2-5 ani)
Atribuțiile:
Understand client networks architecture and deploy prerequisites needed (. drivers) for a successful installation session
Support clients and partners with installing the digital dentistry solutions from Carestream Dental in the cloud technologies environment
Guide the clients or partners through the servers' migration processes, ensuring our digital software transfer according with company guidelines
Use the remote access skills (log analysis -- basic level, file system general knowledge, technical assistance tools) to ensure the deployment with success of the Carestream Dental digital software for our clients
Assist clients to comply with regular product licensing and access permissions requirements
Escalate functional issues occurred during deployment of software following the escalation guidelines as needed
Maintain and increase product knowledge on applicable products/applications via training, documentation and personal research
Keep accurate records for every customer contact in the CRM
Technical Support Representative - SW Installation
București
expirat: 06.08.2021
Entry (0-2 ani), Middle (2-5 ani)
Atribuțiile:
Understand client networks architecture and deploy prerequisites needed (. drivers) for a successful installation session
Support clients and partners with installing the digital dentistry solutions from Carestream Dental in the cloud technologies environment
Guide the clients or partners through the servers' migration processes, ensuring our digital software transfer according with company guidelines
Use the remote access skills (log analysis -- basic level, file system general knowledge, technical assistance tools) to ensure the deployment with success of the Carestream Dental digital software for our clients
Assist clients to comply with regular product licensing and access permissions requirements
Escalate functional issues occurred during deployment of software following the escalation guidelines as needed
Maintain and increase product knowledge on applicable products/applications via training, documentation and personal research
Keep accurate records for every customer contact in the CRM
Determining correct call routing for overflow calls, voicemail, and email
Utilizing proper departmental procedures for call control, problem resolution, reporting and escalation
Conducting proactive customer satisfaction calls, such as following up on product replacement, client "Care Calls," etc
Posting daily/weekly call statistics and other support information as directed
Entering requisitions to replace equipment for clients as needed
Projecting positive image/attitude as part of daily approach to work
Performing any tasks as directed by his/her Supervisor
Organizing and following up on the completion of assigned duties
Maintain familiarity with product line on applicable products/applications supported within Imaging Division via training, documentation and personal research
Assists the VP and the Director of Commercial Operations with daily operation, including the analysis and implementation of staffing, training, scheduling and reward/recognition programs
Provides continual evaluation of processes and procedures. Responsible for suggesting methods to the VP and Director of Commercial Operations to improve team operations, efficiency and service to both internal and external customers
Provides administrative and operational support to team members whenever needed
Provides statistical and performance feedback and coaching on a regular basis to each team member, including in the Yearly Performance Review
Involved in setting and communicating objectives and performance indicators for team
Ensures employees have appropriate training and other resources to perform their jobs
Provides timely responses to requests from VP and Director of Commercial Operations, Sales Regional Directors and other support functions within CSD
Oversee the allocation of work, distribution of tasks, coverage of schedules to support Inbound call activity into sales queue
Communicates regularly with team members on process needs and operational priorities, with an active role in communicating with team members any changes, new procedures or processes
Makes sure the team follows company guidelines and procedures, including but not limited to: Business conduct, Attendance, Travel and Expenses and EHS trainings
Performs quality checks for team members' activity
Handles all escalations and makes root cause analysis
Enforces accuracy of order entry and document processing by team
Brings to the attention of the VP and Director of Commercial Operations, in the shortest possible time, any situation where there is potential to create disruption of operations or customer dissatisfaction at the team / group level
Work schedule is between 3 PM -- 12 AM or 4 PM -- 1 AM (to accommodate US Time zones)
Serves as primary analyst to Global Cash Desk / Treasury Operations, establishing North American, European and Asia cash positions through the compilation and interpretation of electronic data and communicating with Carestream Dental departments worldwide
Executes Domestic and International funds transfer daily
On a daily basis, Compiles, Consolidates and analyzes cash flow data as reported by domestic and international entities
Consolidates Global Liquidity position as impacted by cash flows, short and long-term debt service to be reported to senior management
Assist with the Management of Intercompany loan Long-Tern and Short-Term positions
Assist with Global Treasury Cash Flow Forecast model including partnering across the organization to obtain insights into expected cash flow activities
Coordinate Debt Repayment and Interest settlements for all company debt
Assist with the Issuance of Letters of Credit and Bank Guarantees as required by business units
Assist with the Settlement of Monthly Trades Payables/Netting
Assist with Monthly FX Trades
Track and Maintain Bank Account Signers
Serve as backup System Administrator on Banking Portals
Maintain and evaluate cash systems controls such as EUR Cash Pool
Support Month End Accounting Process by preparing month end files as it relates to Treasury Transactions
Assist in the development of policy and procedures
Team Leader Software Installations (evening shift)
București
expirat: 12.10.2018
Middle (2-5 ani), Senior (5-10 ani)
Atribuțiile:
Assisting in managing department objectives/plans and projects in an effort to meet divisional goals to insure client retention, promote revenue/success and customer satisfaction
Enforcing all policies and procedures within the Carestream Dental employee handbook and other appropriate documentation
Assisting with employee selection, appraisal and development through training, counseling and project assignments
Participating in developing and delivering technical and software skill training, and provide day-to-day direction to ensure proper customer related troubleshooting techniques to promote customer satisfaction
Assisting with the direction of projects to ensure that commitments are met
Managing escalated client service issues within product group
Providing input for new product and features, product usability, and supportability and escalating issues when appropriate
Assisting with the development and maintenance of internal and external client documentation, such as knowledge base, FAQ's, client newsletters, etc
Assisting in the coordination of the release and distribution of software updates as required
Monitoring proper departmental procedures for call control, problem resolution and escalation
Maintaining and increasing personal and team knowledge on applicable products/applications via training, documentation and personal research
Performing special tasks/projects as assigned by his/her Supervisor
Provide outstanding technical and front line customer support for providing partners and end customers with best assistance during the remote installation sessions in the cloud technologies environment or on their own VLAN
Manage inbound calls and scheduled installation sessions coming from partners and customers in order to provide them with the best assistance through the installation process
Deploy prerequisites needed (. drivers) for a successful installation session
Guide the clients or partners through the servers’ migration processes and anticipate potential technical issues concerning the software deployment based on your own troubleshooting experience
Use the remote access skills and knowledge (log analysis – basic level, file system general knowledge, technical assistance tools) to ensure the remote assistance for customers
Assist clients to comply with regular product licensing and access permissions requirements
Escalate functional issues occurred during deployment of software following the escalation guidelines as needed
Maintain and increase product knowledge on applicable products/applications targeting self-actualization and continuously seeking skills and abilities improvement
Document your technical work and research to help your colleagues, improve the product, and improve the support experience
Keep accurate records for every customer contact in the CRM