Bucureşti Sectorul 2, Calea MOŞILOR, Nr. 158, PARTER, MODULUL P195
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Provide answers to customers by identifying problems, researching answers, and guiding customer through corrective steps
Provide quality service and support in a variety of areas including but not limited to System/technical troubleshooting, Login/Account issues, Accounting (deposits and withdrawals) and overall business support enquiries
Customer service tasks, including processing payments (deposits and withdrawals)
Quick return to normal service in case of production incident
Incident Management
Problem Management
Follow up on actions after incidents
Dealing with clients’ inquiries
Handling client inquiries appropriately and ensuring that high level service is provided
Developing and maintaining excellent relationships with prospective and existing clients
Cooperating effectively with other departments as required
Contributing to team effort by achieving targeted results