Municipiul Timişoara, P-ţa CONSILIUL EUROPEI, Nr. 2E, CLĂDIREA UBC 3, COD DE IDENTIFICARE U3.E3.01.1.1, Etaj 3
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Entries in accounting software for: travel expenses and other expense reports, accruals, prepayments, intangible, tangible and financial assets, general journal entries, payroll entries, daily bank entries and monthly bank reconciliation, revaluation of balances in foreign currencies;
Assistance in accounting and finance for: monthly reporting package for consolidation, monitoring and analysing monthly P&L, Balance Sheet and Cash-Flow, financial reports requested by management;
Preparing financial statements, statutory audit, transfer price file;
Manage local cash flow: petty cash, bank transfers through payment cycles, ad-hoc payments, use of internet banking platforms, prepare the weekly cash report, preparing Cash forecast;
Intercompany invoices: computation and issuing the monthly intercompany invoice per contract, issues other recharge invoices related to IT devices, travel, etc., intercompany reconciliation for invoices issued by the entity and received from other Toluna units;
Contact point for third parties (banks, auditors, suppliers, tax advisors, tax authorities on cash, accounting and fiscal matters), local management of the entity, HQ Finance department, accounting departments from other Toluna entities, other support functions in the respective Toluna office
Provide support to all People activities including attendance management, maternity, paternity, disciplinary, grievances, compensation and organizational change;
Provide ongoing support as required and work in close collaboration with People Business Partners as well as specialist functions such as Talent Acquisition, L&D, IT, Payroll and stakeholders to ensure an exceptional customer experience and high-quality business outcomes;
Provide service delivery support across all aspects of the employee lifecycle and effectively updating and maintaining our global HR systems, to ensure data integrity is achieved at all times;
Support the administrative tasks associated with starters, leavers, transfers and exit interviews for all employees under our remit;
Acknowledge all resignation letters, confirm final days and process any holidays owed;
Develop and implement calendar of events/activities for staff, sourcing and liaising with suppliers as necessary;
Entries in accounting software for: travel expenses and other expense reports, accruals, prepayments, intangible, tangible and financial assets, general journal entries, payroll entries, daily bank entries and monthly bank reconciliation, revaluation of balances in foreign currencies;
Assistance in accounting and finance for: monthly reporting package for consolidation, monitoring and analysing monthly P&L, Balance Sheet and Cash-Flow, financial reports requested by management;
Preparing financial statements, statutory audit, transfer price file;
Manage local cash flow: petty cash, bank transfers through payment cycles, ad-hoc payments, use of internet banking platforms, prepare the weekly cash report, preparing Cash forecast;
Intercompany invoices: computation and issuing the monthly intercompany invoice per contract, issues other recharge invoices related to IT devices, travel, etc., intercompany reconciliation for invoices issued by the entity and received from other Toluna units;
Contact point for third parties (banks, auditors, suppliers, tax advisors, tax authorities on cash, accounting and fiscal matters), local management of the entity, HQ Finance department, accounting departments from other Toluna entities, other support functions in the respective Toluna office
Entries in accounting software for: travel expenses and other expense reports, accruals, prepayments, intangible, tangible and financial assets, general journal entries, payroll entries, daily bank entries and monthly bank reconciliation, revaluation of balances in foreign currencies;
Assistance in accounting and finance for: monthly reporting package for consolidation, monitoring and analysing monthly P&L, Balance Sheet and Cash-Flow, financial reports requested by management;
Preparing financial statements, statutory audit, transfer price file;
Manage local cash flow: petty cash, bank transfers through payment cycles, ad-hoc payments, use of internet banking platforms, prepare the weekly cash report, preparing Cash forecast;
Intercompany invoices: computation and issuing the monthly intercompany invoice per contract, issues other recharge invoices related to IT devices, travel, etc., intercompany reconciliation for invoices issued by the entity and received from other Toluna units;
Contact point for third parties (banks, auditors, suppliers, tax advisors, tax authorities on cash, accounting and fiscal matters), local management of the entity, HQ Finance department, accounting departments from other Toluna entities, other support functions in the respective Toluna office
Entries in accounting software for: travel expenses and other expense reports, accruals, prepayments, intangible, tangible and financial assets, general journal entries, payroll entries, daily bank entries and monthly bank reconciliation, revaluation of balances in foreign currencies;
Assistance in accounting and finance for: monthly reporting package for consolidation, monitoring and analysing monthly P&L, Balance Sheet and Cash-Flow, financial reports requested by management;
Preparing financial statements, statutory audit, transfer price file;
Manage local cash flow: petty cash, bank transfers through payment cycles, ad-hoc payments, use of internet banking platforms, prepare the weekly cash report, preparing Cash forecast;
Intercompany invoices: computation and issuing the monthly intercompany invoice per contract, issues other recharge invoices related to IT devices, travel, etc., intercompany reconciliation for invoices issued by the entity and received from other Toluna units;
Contact point for third parties (banks, auditors, suppliers, tax advisors, tax authorities on cash, accounting and fiscal matters), local management of the entity, HQ Finance department, accounting departments from other Toluna entities, other support functions in the respective Toluna office
Raising and issuing sales invoices including pro-forma invoices as required
Reconciling and resolving any issues on the sales ledger including raising credit notes and general housekeeping
Creating new clients and maintaining customer database in Exact
Assist with vendor registration forms for new clients
Ensure customers pay on time and chase any overdue invoices. Improve and implement debt collection processes when there are any overdue invoices or payments, and initiate legal procedures if necessary
Daily monitoring of accounts mailbox to resolve/escalate queries both internally and externally
Approving/Rejecting Credit Risk and highlighting any potential credit risks to the Credit Manager which require placing on credit hold or further debt recovery
Prepare and issue monthly IFRS accounts for DE & Dubai office
Accounts payable: book supplier invoices, ask for approval, prepare payment; be the main contact for AP
Travel expenses: book expenses; make sure expenses are approved; pay expenses
Accruals; Prepayments; General Ledger entries
Intangible, tangible, and financial assets
General Ledger entries
Payroll entries and preparation of payments
Bank entries on a daily basis
Monthly check of VAT entries generated by automatic client invoices creation, fill in and submit monthly VAT return and EU sales report on the German tax authorities platform; submit quarterly VAT return for Dubai
Issue Intercompany invoices; book Intercompany invoices; reconcile Intercompany accounts
Manage local cash flow and apply management’s instructions, prepare the weekly cash report. Cash planning. Prepare payments on the on-line banking system
Meet deadlines and ensure assistance in relation to the preparation of annual statutory accounts and year-end tax computation
Liaise with banks, auditors, external service providers and tax advisors on cash, accounting, fiscal, payroll and legal matters
Drive strategy and execution of lifecycle marketing to build loyalty and increase lifetime value of Toluna’s Influencers via community management and engagement
Develop and execute an overall CRM strategy and communications plan leveraging appropriate marketing channels
Drive buy vs. build decisions including evaluating, onboarding and integrating with new vendors and technology that move the business forward, simplify and speed up processes, and increase effectiveness of tactics / programs
Collaborate with all relevant teams to design, implement and evaluate personalized lifecycle strategies
Ensure that all campaigns have clearly defined success metrics which are reached and analysed
Plan and execute digital marketing media campaigns to onboard new members ensuring a healthy ROI
Respond promptly to members inquiries, handle them in order to resolve their complaints;
Obtain and evaluate all relevant information to handle inquiries and complaints;
Communicate and coordinate with the relevant internal departments making arrangements for the members to get a response in a timely manner and ensure the members’ needs are understood and met (track and route problems and requests and document resolutions);
Direct requests and unresolved issues to the designated resource;
Perform thorough user account & activity verifications (in the database and on the site);
Perform end user testing of panel websites and report findings to the appropriate persons;
Provide feedback insights gained from community monitoring, members reports and your verifications;
Research, coordinate and escalate fraud checks within members groups as needed;
Keep the Team Leader up-to-date on major user activity trends and issues observed
Drive strategy and execution of lifecycle marketing to build loyalty and increase lifetime value of Toluna’s Influencers via community management and engagement
Develop and execute an overall CRM strategy and communications plan leveraging appropriate marketing channels
Drive buy vs. build decisions including evaluating, onboarding and integrating with new vendors and technology that move the business forward, simplify and speed up processes, and increase effectiveness of tactics / programs
Collaborate with all relevant teams to design, implement and evaluate personalized lifecycle strategies
Ensure that all campaigns have clearly defined success metrics which are reached and analysed
Plan and execute digital marketing media campaigns to onboard new members ensuring a healthy ROI
Drive strategy and execution of lifecycle marketing to build loyalty and increase lifetime value of Toluna’s Influencers via community management and engagement
Develop and execute an overall CRM strategy and communications plan leveraging appropriate marketing channels
Drive buy vs. build decisions including evaluating, onboarding and integrating with new vendors and technology that move the business forward, simplify and speed up processes, and increase effectiveness of tactics / programs
Collaborate with all relevant teams to design, implement and evaluate personalized lifecycle strategies
Ensure that all campaigns have clearly defined success metrics which are reached and analysed
Plan and execute digital marketing media campaigns to onboard new members ensuring a healthy ROI
Respond promptly to members inquiries, handle them in order to resolve their complaints;
Obtain and evaluate all relevant information to handle inquiries and complaints;
Communicate and coordinate with the relevant internal departments making arrangements for the members to get a response in a timely manner and ensure the members’ needs are understood and met (track and route problems and requests and document resolutions);
Direct requests and unresolved issues to the designated resource;
Perform thorough user account & activity verifications (in the database and on the site);
Perform end user testing of panel websites and report findings to the appropriate persons;
Provide feedback insights gained from community monitoring, members reports and your verifications;
Research, coordinate and escalate fraud checks within members groups as needed;
Keep the Team Leader up-to-date on major user activity trends and issues observed
Respond promptly to members inquiries, handle them in order to resolve their complaints;
Obtain and evaluate all relevant information to handle inquiries and complaints;
Communicate and coordinate with the relevant internal departments making arrangements for the members to get a response in a timely manner and ensure the members’ needs are understood and met (track and route problems and requests and document resolutions);
Direct requests and unresolved issues to the designated resource;
Perform thorough user account & activity verifications (in the database and on the site);
Perform end user testing of panel websites and report findings to the appropriate persons;
Provide feedback insights gained from community monitoring, members reports and your verifications;
Research, coordinate and escalate fraud checks within members groups as needed;
Keep the Team Leader up-to-date on major user activity trends and issues observed
Program of online questionnaires based on the information provided by the client (this includes survey creation, setting filters and quotas, managing languages, exporting and reporting);
Define the details related to the survey programming, like plan, time line, resource required and potential roadblock;
Test a survey thoroughly, review data and provide a high-quality link to the client
Drive strategy and execution of lifecycle marketing to build loyalty and increase lifetime value of Toluna’s Influencers via community management and engagement
Develop and execute an overall CRM strategy and communications plan leveraging appropriate marketing channels
Drive buy vs. build decisions including evaluating, onboarding and integrating with new vendors and technology that move the business forward, simplify and speed up processes, and increase effectiveness of tactics / programs
Collaborate with all relevant teams to design, implement and evaluate personalized lifecycle strategies
Ensure that all campaigns have clearly defined success metrics which are reached and analysed
Plan and execute digital marketing media campaigns to onboard new members ensuring a healthy ROI
Drive strategy and execution of lifecycle marketing to build loyalty and increase lifetime value of Toluna’s Influencers via community management and engagement
Develop and execute an overall CRM strategy and communications plan leveraging appropriate marketing channels
Drive buy vs. build decisions including evaluating, onboarding and integrating with new vendors and technology that move the business forward, simplify and speed up processes, and increase effectiveness of tactics / programs
Collaborate with all relevant teams to design, implement and evaluate personalized lifecycle strategies
Ensure that all campaigns have clearly defined success metrics which are reached and analysed
Plan and execute digital marketing media campaigns to onboard new members ensuring a healthy ROI
Program of online questionnaires based on the information provided by the client (this includes survey creation, setting filters and quotas, managing languages, exporting and reporting);
Define the details related to the survey programming, like plan, time line, resource required and potential roadblock;
Test a survey thoroughly, review data and provide a high-quality link to the client
Respond promptly to members inquiries, handle them in order to resolve their complaints;
Obtain and evaluate all relevant information to handle inquiries and complaints;
Communicate and coordinate with the relevant internal departments making arrangements for the members to get a response in a timely manner and ensure the members’ needs are understood and met (track and route problems and requests and document resolutions);
Direct requests and unresolved issues to the designated resource;
Perform thorough user account & activity verifications (in the database and on the site);
Perform end user testing of panel websites and report findings to the appropriate persons;
Provide feedback insights gained from community monitoring, members reports and your verifications;
Research, coordinate and escalate fraud checks within members groups as needed;
Keep the Team Leader up-to-date on major user activity trends and issues observed
Drive strategy and execution of lifecycle marketing to build loyalty and increase lifetime value of Toluna’s Influencers via community management and engagement
Develop and execute an overall CRM strategy and communications plan leveraging appropriate marketing channels
Drive buy vs. build decisions including evaluating, onboarding and integrating with new vendors and technology that move the business forward, simplify and speed up processes, and increase effectiveness of tactics / programs
Collaborate with all relevant teams to design, implement and evaluate personalized lifecycle strategies
Ensure that all campaigns have clearly defined success metrics which are reached and analysed
Plan and execute digital marketing media campaigns to onboard new members ensuring a healthy ROI
Be responsible for our master list of standardized product translations and update it over time as new features/solutions are rolled out, to ensure consistent translations that are business-led
Be responsible for updating and maintaining our master file of translation keys to text spanning 73 cultures
Review all existing product and platform translations to ensure they are of the highest quality and up to date and align with the standardized product translation master list
Own the process for all translations for any future Toluna Start releases/needs
Own the process to manage any product/platform translations bugs/amends identified by the business on an ongoing basis
Coordinate the roll out of a new tool to automate the management of product translations and drive efficiency and quality
Coordinate and support Walk Me translations (Walk Me is an onboarding and guidance tool to help users get the most from our Toluna Start platform)
Coordinate with Marketing to ensure consistent product translations are used in external marketing comms and on our website
Work closely with the global translation team including preparing files for translation using specific tools like Trados, negotiating budget and timelines with external vendors, and verifying translated files for completion and accuracy. Ensure the smooth running and timely delivery of all product translations whilst maintaining our high-quality standards.
Work closely with Product Management and R&D to support prioritization and get timely translations changes into the platform
Where relevant, take part in UAT (User Acceptance Testing) to support releases in meeting multi-language needs
Provide survey questionnaire translations for Services team for all automated and templated solutions – existing and new.
Support and maintain the employee engagement programs and initiatives that support the groups’ organizational goals and culture
Contribute to Toluna's DEI strategy and plan of action as a technical expert in the area, which includes managing the initiatives, events and programs that support the overall objectives and goals;
Develop internal campaigns to raise awareness, influence leaders and employees and embed Diversity, Equity & Inclusion across the organization;
Work with employees and stakeholders to offer guidance on DEI matters and to provide insight on issues impacting these groups;
Plan, prepare, and coordinate DEI communications, reports and surveys. events, workshops, presentations for employees and other key stakeholders in the organization;
Responsible for ensuring content consistency of messages and alignment to overall company and HR strategy
Encourage the adoption of relevant social media best practices into the corporate culture and support the company’s internal social media related engagement projects, as well as recommending new channels to improve the quality, consistency and timeliness of information
Research and work with vendors and other departments to build employee engagement initiatives
Establish and maintain measurement and analysis standards to provide meaningful information that will guide continual improvement and further increase DEI, employee engagement, satisfaction and retention programs
In collaboration with Communications and Marketing Department, designs regular employee engagement communication to employees
Supports design and administration components for employee engagement surveys
Support and maintain the employee engagement programs and initiatives that support the groups’ organizational goals and culture
Develop and communicate positive employee relations strategies and retention initiatives that foster and promote a culture of excellence
Establish and maintain measurement standards to provide meaningful information that will guide continual improvement and further increase employee engagement, satisfaction and retention
Responsible for ensuring content consistency of messages and alignment to overall company and HR strategy
Encourage the adoption of relevant social media best practices into the corporate culture and support the company’s internal social media related engagement projects, as well as recommending new channels to improve the quality, consistency and timeliness of information
Research and work with vendors and other departments to build employee engagement initiatives
In collaboration with Communications and Marketing Department, designs regular employee engagement communication to employees by creating multimedia messages
Supports design and administration components for employee engagement surveys
Analyze information and identify workplace improvement needs
Evaluate the effectiveness of employee relations programs through the use of metrics
Manage full-cycle recruitment process, including initial applicant sourcing, qualification assessments, interviews, and offers
In charge with identifying and sourcing top talent across all technical functions and job levels (Software development, QA, Scripting, Design, Software Support, Data Processing)
Partner with hiring managers to identify key requirements for each requisition, target companies & candidates to reach out to
Develop and maintain a strong pipeline of qualified candidates, through various channels by utilizing LinkedIn, specialized job boards, social networks, referrals, career events, networking initiatives
Prepare and negotiate job offers, sustain exit interviews and provide feedback to candidates
Make appropriate recommendations regarding the recruitment process, financial offers and interview techniques
Update and maintain accurate records in the applicant tracking system and database
Prepare regular and ad-hoc metrics and reporting on recruiting activities
Work with the global support team to identify advanced client problems, reproduce issues and propose solutions;
Analyze application logs, database records and code snippets to identify common trends and underlying problems;
Review and debug code based on issues and help identify the problem area that needs to be addressed by the R&D team;
Use internal task and issue tracking system to escalate more serious problems and work with R&D team to troubleshoot them;
Update/create processes and documentation for recurring issues and also be involved in development of scripts/tools for improving workflow to exceed SLA requirements;
Provide technical support to product owners and help triage complex issues to the right resources;
Represent the support team when interacting with other departments or clients;
Training other team members on support related tasks and investigation techniques;
Involvement in an on-call rotation for urgent support issues (currently one week per month after probation and specific trainings)
Program of online questionnaires based on the information provided by the client (this includes survey creation, setting filters and quotas, managing languages, exporting and reporting);
Define the details related to the survey programming, like plan, time line, resource required and potential roadblock;
Test a survey thoroughly, review data and provide a high-quality link to the client
Drive strategy and execution of lifecycle marketing to build loyalty and increase lifetime value of Toluna’s Influencers via community management and engagement
Develop and execute an overall CRM strategy and communications plan leveraging appropriate marketing channels
Drive buy vs. build decisions including evaluating, onboarding and integrating with new vendors and technology that move the business forward, simplify and speed up processes, and increase effectiveness of tactics / programs
Collaborate with all relevant teams to design, implement and evaluate personalized lifecycle strategies
Ensure that all campaigns have clearly defined success metrics which are reached and analysed
Plan and execute digital marketing media campaigns to onboard new members ensuring a healthy ROI
Manage full-cycle recruitment process, including initial applicant sourcing, qualification assessments, interviews, and offers
In charge with identifying and sourcing top talent across all technical functions and job levels (Software development, QA, Scripting, Design, Software Support, Data Processing)
Partner with hiring managers to identify key requirements for each requisition, target companies & candidates to reach out to
Develop and maintain a strong pipeline of qualified candidates, through various channels by utilizing LinkedIn, specialized job boards, social networks, referrals, career events, networking initiatives
Prepare and negotiate job offers, sustain exit interviews and provide feedback to candidates
Make appropriate recommendations regarding the recruitment process, financial offers and interview techniques
Update and maintain accurate records in the applicant tracking system and database
Prepare regular and ad-hoc metrics and reporting on recruiting activities
Program of online questionnaires based on the information provided by the client (this includes survey creation, setting filters and quotas, managing languages, exporting and reporting);
Define the details related to the survey programming, like plan, time line, resource required and potential roadblock;
Test a survey thoroughly, review data and provide a high-quality link to the client
Drive strategy and execution of lifecycle marketing to build loyalty and increase lifetime value of Toluna’s Influencers via community management and engagement
Develop and execute an overall CRM strategy and communications plan leveraging appropriate marketing channels
Drive buy vs. build decisions including evaluating, onboarding and integrating with new vendors and technology that move the business forward, simplify and speed up processes, and increase effectiveness of tactics / programs
Collaborate with all relevant teams to design, implement and evaluate personalized lifecycle strategies
Ensure that all campaigns have clearly defined success metrics which are reached and analysed
Plan and execute digital marketing media campaigns to onboard new members ensuring a healthy ROI
Take over the translation & coding coordination of survey projects in different languages;
Be responsible for completing the assigned projects on time and in budget;
Be in contact with external resources, assign translation/ coding tasks on time and in budget;
Effectively communicate with Project and Sales Managers to ensure customer’s needs regarding translation/ coding are met and understood;
Translation outsourcing: preparing files for translation using internal company tools (SDLX), negotiating budget and timeline with external providers, checking translated files for completion and accuracy;
Coding outsourcing: preparing files for coding, negotiating budget and timeline with external providers, checking coded files for completion and accuracy, processing data files in XLS;
Escalate project or outstanding issues to the Team Leader as soon as identified;
Update all internal tools on a daily basis in order to keep track of the project status
Run the group monthly revenue closing process with a strong focus on data accuracy and working closely with Sales, Ops and the Finance teams (Reporting, Controlling, Accounting)
Report weekly/monthly revenue performance to the Senior leadership, Commercial and Operational teams
Maintain & update the Revenue Power BI reports
Maintain data integrity on all revenue analytical dimensions (Project, Country, Product Line, Customer, …)
Create ad hoc reports and analyses
Collaborate to other specific / transversal projects to support the global growth of the group
Drive strategy and execution of lifecycle marketing to build loyalty and increase lifetime value of Toluna’s Influencers via community management and engagement
Develop and execute an overall CRM strategy and communications plan leveraging appropriate marketing channels
Drive buy vs. build decisions including evaluating, onboarding and integrating with new vendors and technology that move the business forward, simplify and speed up processes, and increase effectiveness of tactics / programs
Collaborate with all relevant teams to design, implement and evaluate personalized lifecycle strategies
Ensure that all campaigns have clearly defined success metrics which are reached and analysed
Plan and execute digital marketing media campaigns to onboard new members ensuring a healthy ROI
Work with the global support team to identify advanced client problems, reproduce issues and propose solutions;
Analyze application logs, database records and code snippets to identify common trends and underlying problems;
Review and debug code based on issues and help identify the problem area that needs to be addressed by the R&D team;
Use internal task and issue tracking system to escalate more serious problems and work with R&D team to troubleshoot them;
Update/create processes and documentation for recurring issues and also be involved in development of scripts/tools for improving workflow to exceed SLA requirements;
Provide technical support to product owners and help triage complex issues to the right resources;
Represent the support team when interacting with other departments or clients;
Training other team members on support related tasks and investigation techniques;
Involvement in an on-call rotation for urgent support issues (currently one week per month after probation and specific trainings)
Work with the global support team to identify advanced client problems, reproduce issues and propose solutions;
Analyze application logs, database records and code snippets to identify common trends and underlying problems;
Review and debug code based on issues and help identify the problem area that needs to be addressed by the R&D team;
Use internal task and issue tracking system to escalate more serious problems and work with R&D team to troubleshoot them;
Update/create processes and documentation for recurring issues and also be involved in development of scripts/tools for improving workflow to exceed SLA requirements;
Provide technical support to product owners and help triage complex issues to the right resources;
Represent the support team when interacting with other departments or clients;
Training other team members on support related tasks and investigation techniques;
Involvement in an on-call rotation for urgent support issues (currently one week per month after probation and specific trainings)
Work with the global support team to identify advanced client problems, reproduce issues and propose solutions;
Take care of tickets received through our ticketing system from A to Z serving both external and internal users
Analyze application logs and database records to identify common trends and underlying problems;
Use internal task and issue tracking system (JIRA) to escalate more serious problems and work with R&D team to troubleshoot them;
Update/create processes and documentation for recurring issues and also be involved in development of scripts/tools for improving workflow to exceed SLA requirements;
Represent the support team when interacting with other departments or clients;
Training other team members on support related tasks and investigation techniques;
Program of online questionnaires based on the information provided by the client (this includes survey creation, setting filters and quotas, managing languages, exporting and reporting);
Define the details related to the survey programming, like plan, time line, resource required and potential roadblock;
Test a survey thoroughly, review data and provide a high-quality link to the client;
Program of online questionnaires based on the information provided by the client (this includes survey creation, setting filters and quotas, managing languages, exporting and reporting);
Define the details related to the survey programming, like plan, time line, resource required and potential roadblock;
Test a survey thoroughly, review data and provide a high-quality link to the client
Take over the translation & coding coordination of survey projects in different languages;
Be responsible for completing the assigned projects on time and in budget;
Be in contact with external resources, assign translation/ coding tasks on time and in budget;
Effectively communicate with Project and Sales Managers to ensure customer’s needs regarding translation/ coding are met and understood;
Translation outsourcing: preparing files for translation using internal company tools (SDLX), negotiating budget and timeline with external providers, checking translated files for completion and accuracy;
Coding outsourcing: preparing files for coding, negotiating budget and timeline with external providers, checking coded files for completion and accuracy, processing data files in XLS;
Escalate project or outstanding issues to the Team Leader as soon as identified;
Update all internal tools on a daily basis in order to keep track of the project status
Work with the global support team to identify advanced client problems, reproduce issues and propose solutions;
Analyze application logs, database records and code snippets to identify common trends and underlying problems;
Review and debug code based on issues and help identify the problem area that needs to be addressed by the R&D team;
Use internal task and issue tracking system to escalate more serious problems and work with R&D team to troubleshoot them;
Update/create processes and documentation for recurring issues and also be involved in development of scripts/tools for improving workflow to exceed SLA requirements;
Provide technical support to product owners and help triage complex issues to the right resources;
Represent the support team when interacting with other departments or clients;
Training other team members on support related tasks and investigation techniques;
Involvement in an on-call rotation for urgent support issues (currently one week per month after probation and specific trainings)
Program of online questionnaires based on the information provided by the client (this includes survey creation, setting filters and quotas, managing languages, exporting and reporting);
Define the details related to the survey programming, like plan, time line, resource required and potential roadblock;
Test a survey thoroughly, review data and provide a high-quality link to the client;
Drive strategy and execution of lifecycle marketing to build loyalty and increase lifetime value of Toluna’s Influencers via community management and engagement
Develop and execute an overall CRM strategy and communications plan leveraging appropriate marketing channels
Drive buy vs. build decisions including evaluating, onboarding and integrating with new vendors and technology that move the business forward, simplify and speed up processes, and increase effectiveness of tactics / programs
Collaborate with all relevant teams to design, implement and evaluate personalized lifecycle strategies
Ensure that all campaigns have clearly defined success metrics which are reached and analysed
Plan and execute digital marketing media campaigns to onboard new members ensuring a healthy ROI
Run the group monthly revenue closing process with a strong focus on data accuracy and working closely with Sales, Ops and the Finance teams (Reporting, Controlling, Accounting)
Report weekly/monthly revenue performance to the Senior leadership, Commercial and Operational teams
Maintain & update the Revenue Power BI reports
Maintain data integrity on all revenue analytical dimensions (Project, Country, Product Line, Customer, …)
Create ad hoc reports and analyses
Collaborate to other specific / transversal projects to support the global growth of the group