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Contract maintenance: responsibility for contract maintenance of current fleets (fleet updates, pricing, operational changes). Work closely together with Front office team members on fleet updates and load new pricing independently
Invoicing: Top priority is to get all services and tires billed. Ensure timely billing. Work closely together with the Front office
Support Front office in query handling
Master data maintenance
Support FOS testing when necessary, maintain FOS frontend and backend settings
Undertake all required day to day activities of an assigned portfolio of accounts to ensure Collection targets are reliably and consistently met. Day to day activities include responding to customer queries; inbound telephone calls; outbound telephone calls; problem resolution on behalf of customers; negotiation of extensions of time to pay where appropriate; account reconciliation; monitor the security/collateral files; assess client’s financial status and monitor existing customer credit line and call out for risks and opportunities; order release; set up payment plans;
Assist to collect and prepare collection reports on weekly basis and evaluate process and measure efficiency of all portfolios and forecast all monthly collection objectives
Maintains the privacy of customer information and the security of all records
Where delegated, exercise a decision-making capacity to place customers on, or remove them from, Stop Credit. Where delegation is exercised, justification for decision must be complete, appropriate and documented in accord with procedures. Where not delegated, any escalations should be complete, appropriate and contain a justified recommendation
Identify potential Bad and doubtful debts within customer portfolio or other potential operational risks or non-compliant activities and escalate in designated appropriate manner. As well, manage 3rd party collection agencies and prepare information for Legal
Perform analysis to determine and approve Credit Limits for all customers using in[1]house tools as well as external information to link business requirements with risk exposure
Risk exposure analysis on existing receivable portfolio, as well as future sales (according to the country and customer portfolio split)
Management of Blocked orders: release, reporting and communication towards business and customers alike
Create/review processes and responsible for updating them according to the agreed calendar or as needed
Focus on achieving the SLA and KPI while delivering process excellence
Prepare monthly financial reports and provide collections input to the internal departments
Builds & maintains long-term relationships with customers & key stakeholders
Ensures adherence to Sarbanes-Oxley & other guidelines and supports internal & external audits
Comply with the Goodyear Credit Policy, and all other applicable company policies and procedures in all respects
Contract maintenance: responsibility for contract maintenance of current fleets (fleet updates, pricing, operational changes). Work closely together with Front office team members on fleet updates and load new pricing independently
Invoicing: Top priority is to get all services and tires billed. Ensure timely billing. Work closely together with the Front office
Support Front office in query handling
Master data maintenance
Support FOS testing when necessary, maintain FOS frontend and backend settings
Order entry: support customers to create orders, inform the customer on the availability of products, services and appointments
Offer guidance and support to the customer in using the Business to Consumer Website
Business to Consumer Website support: support customer by using and understanding the functions of the website
Continuously share ideas on how to improve the B2C processes to make the customer experience on the B2C website as user friendly as possible
Quality Management: enter and process customer claims in the Quality Management module. Drive swift and complete resolution for the claims and timely and transparent feedback to the customers/installers
Good understanding of all relevant Order to Cash areas where customer claims can occur including logistics claims, returns, billing & pricing
First Contact Resolution: maximize the customer requests answered during the first contact with the CSR in the contact center. The remaining customer requests need to be logged and followed up in accordance with the organization’s service standard processes, scripts, and procedures
Handle more challenging consumer/installer requests and do second Level support as well live support for B2C website. Deliver customer value by end to end follow up and satisfy customer/installer needs in alignment with Goodyear processes and guidelines. Maximize customer satisfaction by driving the company and supply chain strategy in all dealings with customers & installers
Order entry: receive and process customer orders, inform the customer on the availability of products and the foreseen delivery dates of his orders. Offer guidance and support to the customer in all relevant ordering channels (through Customer Service or e-Ordering)
Order Management: Follow-up of all orders and business inquiries. Use the order management processes to drive a continued customer centric approach through flawless order processing, providing clear and reliable order confirmation. Maximize the reliability of our order promises and services by taking necessary actions as described in work instructions and by taking proactively contact with all necessary internal partners. Sell The Plan
Quality Management: enter and process customer claims in the Quality Management module (QM). Drive swift and complete resolution fo the QM notifications and timely and transparent feedback to the customers. Good understanding of all relevant Order To Cash areas where customer claims can occur including logistics claims, returns, billing & pricing
Delivery planning: act as a liaison between the customer and Goodyear logistics execution to ensure orders are being shipped as per customer requirements. This includes managing delivery blocked orders with the customers, agreeing on delivery slots and required service levels and potential additional services
First Contact Resolution: maximize the customer requests answered during the first contact with the CSR in the contact center. The remaining customer requests need to be logged and followed up in accordance with the organization’s service standard processes, scripts, and procedures
Maximize sales and customer order fulfillment: take all necessary actions to sell the plan. Upselling & cross selling: drive the sales campaigns and other customer incentives, guide the customer through our product portfolio and offer alternatives where available
Undertake all required day to day activities of an assigned portfolio of accounts to ensure Collection targets are reliably and consistently met. Day to day activities include responding to customer queries; inbound telephone calls; outbound telephone calls; problem resolution on behalf of customers; negotiation of extensions of time to pay where appropriate; account reconciliation; monitor the security/collateral files; assess client’s financial status and monitor existing customer credit line and call out for risks and opportunities; order release; set up payment plans;
Assist to collect and prepare collection reports on weekly basis and evaluate process and measure efficiency of all portfolios and forecast all monthly collection objectives
Maintains the privacy of customer information and the security of all records
Where delegated, exercise a decision-making capacity to place customers on, or remove them from, Stop Credit. Where delegation is exercised, justification for decision must be complete, appropriate and documented in accord with procedures. Where not delegated, any escalations should be complete, appropriate and contain a justified recommendation
Identify potential Bad and doubtful debts within customer portfolio or other potential operational risks or non-compliant activities and escalate in designated appropriate manner. As well, manage 3rd party collection agencies and prepare information for Legal
Perform analysis to determine and approve Credit Limits for all customers using in[1]house tools as well as external information to link business requirements with risk exposure
Risk exposure analysis on existing receivable portfolio, as well as future sales (according to the country and customer portfolio split)
Management of Blocked orders: release, reporting and communication towards business and customers alike
Create/review processes and responsible for updating them according to the agreed calendar or as needed
Focus on achieving the SLA and KPI while delivering process excellence
Prepare monthly financial reports and provide collections input to the internal departments
Builds & maintains long-term relationships with customers & key stakeholders
Ensures adherence to Sarbanes-Oxley & other guidelines and supports internal & external audits
Comply with the Goodyear Credit Policy, and all other applicable company policies and procedures in all respects
The senior accountant would typically handle the larger, more complex and higher risk accounts and be autonomously responsible for:
Month end reporting: Prepare the month end financial information to a high standard in accordance with required reporting legislations and within the corporate deadlines
Support Annual Financial Statements preparation: Ensure that all required documentation is gathered and supplied timely to the auditors, support US GAAP vs Local GAAP reconciliations
Taxation: Support compliance with local tax legislation, authorities (VAT & Corporate Tax) and internal Transfer pricing policies
Internal Control: Support compliance with the internal controls framework designed and approved by the Internal Controls Team (RACM procedures) and maintenance of the of the Sarbanes-Oxley process documentation
Business Awareness: Liaise cross-functionally within Finance and ensure Internal Control activities are maintained and adhered to where applicable
Active participation in ad-hoc business and controlling projects
Moreover, the senior accountant will offer support to accountants as and when required
Contract maintenance: responsibility for contract maintenance of current fleets (fleet updates, pricing, operational changes). Work closely together with Front office team members on fleet updates and load new pricing independently
Invoicing: Top priority is to get all services and tires billed. Ensure timely billing. Work closely together with the Front office
Support Front office in query handling
Master data maintenance
Support FOS testing when necessary, maintain FOS frontend and backend settings
Proactive Solutions Service Desk Agent with French
169A Calea Floreasca, București
expirat: 08.06.2024
Middle (2-5 ani), Entry (0-2 ani)
790 - 875 € net / luna
Anunțuri Arhivate
Anunțuri Arhivate
Control Tower Analyst
169A Calea Floreasca, București
expirat: 07.06.2024
Middle (2-5 ani)
1125 - 1245 € net / luna
Anunțuri Arhivate
Anunțuri Arhivate
Fleet Back Office Agent - English Speaker
169A Calea Floreasca, București
expirat: 06.06.2024
Middle (2-5 ani)
Atribuțiile:
Contract maintenance: responsibility for contract maintenance of current fleets (fleet updates, pricing, operational changes). Work closely together with Front office team members on fleet updates and load new pricing independently
Invoicing: Top priority is to get all services and tires billed. Ensure timely billing. Work closely together with the Front office
Support Front office in query handling
Master data maintenance
Support FOS testing when necessary, maintain FOS frontend and backend settings
Order entry: receive and process customer orders, inform the customer on the availability of products and the foreseen delivery dates of his orders. Offer guidance and support to the customer in all relevant ordering channels (through Customer Service or e-Ordering)
Order Management: Follow-up of all orders and business inquiries. Use the order management processes to drive a continued customer centric approach through flawless order processing, providing clear and reliable order confirmation. Maximize the reliability of our order promises and services by taking necessary actions as described in work instructions and by taking proactively contact with all necessary internal partners. Sell The Plan
Quality Management: enter and process customer claims in the Quality Management module (QM). Drive swift and complete resolution fo the QM notifications and timely and transparent feedback to the customers. Good understanding of all relevant Order To Cash areas where customer claims can occur including logistics claims, returns, billing & pricing
Delivery planning: act as a liaison between the customer and Goodyear logistics execution to ensure orders are being shipped as per customer requirements. This includes managing delivery blocked orders with the customers, agreeing on delivery slots and required service levels and potential additional services
First Contact Resolution: maximize the customer requests answered during the first contact with the CSR in the contact center. The remaining customer requests need to be logged and followed up in accordance with the organization’s service standard processes, scripts, and procedures
Maximize sales and customer order fulfillment: take all necessary actions to sell the plan. Upselling & cross selling: drive the sales campaigns and other customer incentives, guide the customer through our product portfolio and offer alternatives where available
Contract maintenance: responsibility for contract maintenance of current fleets (fleet updates, pricing, operational changes). Work closely together with Front office team members on fleet updates and load new pricing independently
Invoicing: Top priority is to get all services and tires billed. Ensure timely billing. Work closely together with the Front office
Support Front office in query handling
Master data maintenance
Support FOS testing when necessary, maintain FOS frontend and backend settings
Contract maintenance: responsibility for contract maintenance of current fleets (fleet updates, pricing, operational changes). Work closely together with Front office team members on fleet updates and load new pricing independently
Invoicing: Top priority is to get all services and tires billed. Ensure timely billing. Work closely together with the Front office
Support Front office in query handling
Master data maintenance
Support FOS testing when necessary, maintain FOS frontend and backend settings
The senior accountant would typically handle the larger, more complex and higher risk accounts and be autonomously responsible for:
Month end reporting: Prepare the month end financial information to a high standard in accordance with required reporting legislations and within the corporate deadlines
Support Annual Financial Statements preparation: Ensure that all required documentation is gathered and supplied timely to the auditors, support US GAAP vs Local GAAP reconciliations
Taxation: Support compliance with local tax legislation, authorities (VAT & Corporate Tax) and internal Transfer pricing policies
Internal Control: Support compliance with the internal controls framework designed and approved by the Internal Controls Team (RACM procedures) and maintenance of the of the Sarbanes-Oxley process documentation
Business Awareness: Liaise cross-functionally within Finance and ensure Internal Control activities are maintained and adhered to where applicable
Active participation in ad-hoc business and controlling projects
Moreover, the senior accountant will offer support to accountants as and when required
Order entry: receive and process customer orders, inform the customer on the availability of products and the foreseen delivery dates of his orders. Offer guidance and support to the customer in all relevant ordering channels (through Customer Service or e-Ordering)
Order Management: Follow-up of all orders and business inquiries. Use the order management processes to drive a continued customer-centric approach through flawless order processing, providing clear and reliable order confirmation. Maximize the reliability of our order promises and services by taking necessary actions as described in work instructions and by taking proactively contact with all necessary internal partners. Report & monitor orders against forecasts & highlight any forecast deviations to demand planners to improve forecast accuracy, forecast bias and sales stability
Quality Management: enter and process customer claims in the Quality Management module (QM). Drive swift and complete resolution for QM notifications and timely and transparent feedback to the customers. Good understanding of all relevant Order-To-Cash areas where customer claims can occur including logistics claims, returns, billing & pricing
Delivery planning: act as a liaison between the customer and Goodyear logistics execution to ensure orders are being shipped as per customer requirements. This includes managing delivery blocked orders with the customers, agreeing on delivery slots and required service levels and potential additional services
Customer Interface Management: establish a strong business relationship with key accounts and ensure all Service Level Agreements between Goodyear and customer are adhered to and that all tasks associated with this are completed in a correct and timely manner
Maximize sales and customer order fulfillment: take all necessary actions to align and sell the plan. Guide the customer through our product portfolio and offer alternatives where available
The senior accountant would typically handle the larger, more complex and higher risk accounts and be autonomously responsible for:
Month end reporting: Prepare the month end financial information to a high standard in accordance with required reporting legislations and within the corporate deadlines
Support Annual Financial Statements preparation: Ensure that all required documentation is gathered and supplied timely to the auditors, support US GAAP vs Local GAAP reconciliations
Taxation: Support compliance with local tax legislation, authorities (VAT & Corporate Tax) and internal Transfer pricing policies
Internal Control: Support compliance with the internal controls framework designed and approved by the Internal Controls Team (RACM procedures) and maintenance of the of the Sarbanes-Oxley process documentation
Business Awareness: Liaise cross-functionally within Finance and ensure Internal Control activities are maintained and adhered to where applicable
Active participation in ad-hoc business and controlling projects
Moreover, the senior accountant will offer support to accountants as and when required
Undertake all required day to day activities of an assigned portfolio of accounts to ensure Collection targets are reliably and consistently met. Day to day activities include responding to customer queries; inbound telephone calls; outbound telephone calls; problem resolution on behalf of customers; negotiation of extensions of time to pay where appropriate; account reconciliation; monitor the security/collateral files; assess client’s financial status and monitor existing customer credit line and call out for risks and opportunities; order release; set up payment plans;
Assist to collect and prepare collection reports on weekly basis and evaluate process and measure efficiency of all portfolios and forecast all monthly collection objectives
Maintains the privacy of customer information and the security of all records
Where delegated, exercise a decision-making capacity to place customers on, or remove them from, Stop Credit. Where delegation is exercised, justification for decision must be complete, appropriate and documented in accord with procedures. Where not delegated, any escalations should be complete, appropriate and contain a justified recommendation
Identify potential Bad and doubtful debts within customer portfolio or other potential operational risks or non-compliant activities and escalate in designated appropriate manner. As well, manage 3rd party collection agencies and prepare information for Legal
Perform analysis to determine and approve Credit Limits for all customers using in[1]house tools as well as external information to link business requirements with risk exposure
Risk exposure analysis on existing receivable portfolio, as well as future sales (according to the country and customer portfolio split)
Management of Blocked orders: release, reporting and communication towards business and customers alike
Create/review processes and responsible for updating them according to the agreed calendar or as needed
Focus on achieving the SLA and KPI while delivering process excellence
Prepare monthly financial reports and provide collections input to the internal departments
Builds & maintains long-term relationships with customers & key stakeholders
Ensures adherence to Sarbanes-Oxley & other guidelines and supports internal & external audits
Comply with the Goodyear Credit Policy, and all other applicable company policies and procedures in all respects
Junior Procurement Agent - French Speaker (Hybrid)
169A Calea Floreasca, București
expirat: 27.03.2024
Entry (0-2 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Fleet Back Office Agent - French Speaker(Hybrid)
169A Calea Floreasca, București
expirat: 27.03.2024
Middle (2-5 ani)
Atribuțiile:
Contract maintenance: responsibility for contract maintenance of current fleets (fleet updates, pricing, operational changes). Work closely together with Front office team members on fleet updates and load new pricing independently
Invoicing: Top priority is to get all services and tires billed. Ensure timely billing. Work closely together with the Front office
Support Front office in query handling
Master data maintenance
Support FOS testing when necessary, maintain FOS frontend and backend settings
Customer Service Representative with French/German
București
expirat: 21.03.2024
Entry (0-2 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Senior Accountant
169A Calea Floreasca, București
expirat: 20.03.2024
Middle (2-5 ani), Senior (5-10 ani)
Atribuțiile:
The senior accountant would typically handle the larger, more complex and higher risk accounts and be autonomously responsible for:
Month end reporting: Prepare the month end financial information to a high standard in accordance with required reporting legislations and within the corporate deadlines
Support Annual Financial Statements preparation: Ensure that all required documentation is gathered and supplied timely to the auditors, support US GAAP vs Local GAAP reconciliations
Taxation: Support compliance with local tax legislation, authorities (VAT & Corporate Tax) and internal Transfer pricing policies
Internal Control: Support compliance with the internal controls framework designed and approved by the Internal Controls Team (RACM procedures) and maintenance of the of the Sarbanes-Oxley process documentation
Business Awareness: Liaise cross-functionally within Finance and ensure Internal Control activities are maintained and adhered to where applicable
Active participation in ad-hoc business and controlling projects
Moreover, the senior accountant will offer support to accountants as and when required
Month end reporting: Prepare the month end financial information to a high standard in accordance with required reporting legislations and within the corporate deadlines
Support Annual Financial Statements preparation: Ensure that all required documentation is gathered and supplied timely to the auditors, support US GAAP vs Local GAAP reconciliations
Taxation: Support compliance with local tax legislation, authorities (VAT & Corporate Tax) and internal Transfer pricing policies
Internal Control: Support compliance with the internal controls framework designed and approved by the Internal Controls Team (RACM procedures) and maintenance of the of the Sarbanes-Oxley process documentation
Business Awareness: Liaise cross-functionally within Finance and ensure Internal Control activities are maintained and adhered to where applicable
Active participation in ad-hoc business and controlling projects
Undertake all required day to day activities of an assigned portfolio of accounts to ensure Collection targets are reliably and consistently met. Day to day activities include responding to customer queries; inbound telephone calls; outbound telephone calls; problem resolution on behalf of customers; negotiation of extensions of time to pay where appropriate; account reconciliation; monitor the security/collateral files; assess client’s financial status and monitor existing customer credit line and call out for risks and opportunities; order release; set up payment plans;
Assist to collect and prepare collection reports on weekly basis and evaluate process and measure efficiency of all portfolios and forecast all monthly collection objectives
Maintains the privacy of customer information and the security of all records
Where delegated, exercise a decision-making capacity to place customers on, or remove them from, Stop Credit. Where delegation is exercised, justification for decision must be complete, appropriate and documented in accord with procedures. Where not delegated, any escalations should be complete, appropriate and contain a justified recommendation
Identify potential Bad and doubtful debts within customer portfolio or other potential operational risks or non-compliant activities and escalate in designated appropriate manner. As well, manage 3rd party collection agencies and prepare information for Legal
Perform analysis to determine and approve Credit Limits for all customers using in[1]house tools as well as external information to link business requirements with risk exposure
Risk exposure analysis on existing receivable portfolio, as well as future sales (according to the country and customer portfolio split)
Management of Blocked orders: release, reporting and communication towards business and customers alike
Create/review processes and responsible for updating them according to the agreed calendar or as needed
Focus on achieving the SLA and KPI while delivering process excellence
Prepare monthly financial reports and provide collections input to the internal departments
Builds & maintains long-term relationships with customers & key stakeholders
Ensures adherence to Sarbanes-Oxley & other guidelines and supports internal & external audits
Comply with the Goodyear Credit Policy, and all other applicable company policies and procedures in all respects
Accounting Technical Research as regional single point of contact to ensure correct accounting guidance for the EMEA region in accordance with US GAAP and IFRS
Leading communication and query resolution with the Corporate Accounting Team
Act as a Goodyear EMEA Accounting point of contact with external auditors
EMEA Controlling representative in and owner of these processes and needs to be able to execute tasks independently and in a timely manner
Coordination of Environmental, Social and Governance Reporting requirements in EMEA
In addition to the aforementioned, the purpose is to prepare and co-ordinate timely and accurate preparation of EMEA consolidated financial statements in compliance with US GAAP, local regulation and legislation in a standard and simplified manner. He/She will be providing expert support to all 40+ countries in EMEA and will be responsible to monitor the quarterly statements preparation, review of the reconciliation and financial statement variance analysis
Month end reporting: Prepare the month end financial information to a high standard in accordance with required reporting legislations and within the corporate deadlines
Support Annual Financial Statements preparation: Ensure that all required documentation is gathered and supplied timely to the auditors, support US GAAP vs Local GAAP reconciliations
Taxation: Support compliance with local tax legislation, authorities (VAT & Corporate Tax) and internal Transfer pricing policies
Internal Control: Support compliance with the internal controls framework designed and approved by the Internal Controls Team (RACM procedures) and maintenance of the of the Sarbanes-Oxley process documentation
Business Awareness: Liaise cross-functionally within Finance and ensure Internal Control activities are maintained and adhered to where applicable
Active participation in ad-hoc business and controlling projects
Proactive Solutions Service Desk Agent with French
169A Calea Floreasca, București
expirat: 16.02.2024
Middle (2-5 ani), Entry (0-2 ani)
770 - 850 € net / luna
Anunțuri Arhivate
Anunțuri Arhivate
Service Desk Agent French Speaker - Hybrid
169A Calea Floreasca, București
expirat: 16.02.2024
Middle (2-5 ani), Entry (0-2 ani)
Atribuțiile:
Ensure customer satisfaction and provide solutions: Receive, log, categorize, prioritize, diagnose and resolve customer issues / requests via email, phone or other defined communication channels.(first and second level support)
Follow standard Service Desk operating procedures and accurately log all Service Desk tickets using the defined tracking software. Document resolutions / workarounds in documentation database
Redirect issues / requests that cannot be resolved by the customer support team to the appropriate resolver groups
Follow-up with resolver groups to ensure resolution within service level agreements
Proactively monitor availability, performance and health of services and escalate/follow-up issues until resolution
The senior accountant would typically handle the larger, more complex and higher risk accounts and be autonomously responsible for:
Month end reporting: Prepare the month end financial information to a high standard in accordance with required reporting legislations and within the corporate deadlines
Support Annual Financial Statements preparation: Ensure that all required documentation is gathered and supplied timely to the auditors, support US GAAP vs Local GAAP reconciliations
Taxation: Support compliance with local tax legislation, authorities (VAT & Corporate Tax) and internal Transfer pricing policies
Internal Control: Support compliance with the internal controls framework designed and approved by the Internal Controls Team (RACM procedures) and maintenance of the of the Sarbanes-Oxley process documentation
Business Awareness: Liaise cross-functionally within Finance and ensure Internal Control activities are maintained and adhered to where applicable
Active participation in ad-hoc business and controlling projects
Moreover, the senior accountant will offer support to accountants as and when required
Proactive Solutions Monthly billing coordination and supervision with internal and external stakeholders
Monthly billing data preparation
Creation and maintenance of billing related data (Customers, contracts, Pricing, Vehicles, Campaign, Special conditions, Goodwill, TCUs, Open points, Commissions,…)
Contract maintenance: responsibility for contract maintenance of current fleets (fleet updates, pricing, operational changes). Work closely together with Front office team members on fleet updates and load new pricing independently
Invoicing: Top priority is to get all services and tires billed. Ensure timely billing. Work closely together with the Front office
Support Front office in query handling
Master data maintenance
Support FOS testing when necessary, maintain FOS frontend and backend settings
The senior accountant would typically handle the larger, more complex and higher risk accounts and be autonomously responsible for:
Month end reporting: Prepare the month end financial information to a high standard in accordance with required reporting legislations and within the corporate deadlines
Support Annual Financial Statements preparation: Ensure that all required documentation is gathered and supplied timely to the auditors, support US GAAP vs Local GAAP reconciliations
Taxation: Support compliance with local tax legislation, authorities (VAT & Corporate Tax) and internal Transfer pricing policies
Internal Control: Support compliance with the internal controls framework designed and approved by the Internal Controls Team (RACM procedures) and maintenance of the of the Sarbanes-Oxley process documentation
Business Awareness: Liaise cross-functionally within Finance and ensure Internal Control activities are maintained and adhered to where applicable
Active participation in ad-hoc business and controlling projects
Moreover, the senior accountant will offer support to accountants as and when required
Ensure customer satisfaction and provide solutions: Receive, log, categorize, prioritize, diagnose and resolve customer issues / requests via email, phone or other defined communication channels.(first and second level support)
Follow standard Service Desk operating procedures and accurately log all Service Desk tickets using the defined tracking software. Document resolutions / workarounds in documentation database
Redirect issues / requests that cannot be resolved by the customer support team to the appropriate resolver groups
Follow-up with resolver groups to ensure resolution within service level agreements
Proactively monitor availability, performance and health of services and escalate/follow-up issues until resolution
Contract maintenance: responsibility for contract maintenance of current fleets (fleet updates, pricing, operational changes). Work closely together with Front office team members on fleet updates and load new pricing independently
Invoicing: Top priority is to get all services and tires billed. Ensure timely billing. Work closely together with the Front office
Support Front office in query handling
Master data maintenance
Support FOS testing when necessary, maintain FOS frontend and backend settings
Contract maintenance: responsibility for contract maintenance of current fleets (fleet updates, pricing, operational changes). Work closely together with Front office team members on fleet updates and load new pricing independently
Invoicing: Top priority is to get all services and tires billed. Ensure timely billing. Work closely together with the Front office
Support Front office in query handling
Master data maintenance
Support FOS testing when necessary, maintain FOS frontend and backend settings
Perform the day-to-day processing of financial transactions (. ledger entries, journal postings) to ensure that accounts are maintained in an effective, up-to-date and accurate
Process journals and maintain the general ledger while assisting in the preparation and submission of group reports pertaining to the entities managed manner
Escalate complex issues faced and track the resolution process accordingly
Execute timely monthly, quarterly and annual close processes to ensure data is complete and accurate
Perform account reconciliations for the accounts assigned
Order entry: support customers to create orders, inform the customer on the availability of products, services and appointments
Offer guidance and support to the customer in using the Business to Consumer Website
Business to Consumer Website support: support customer by using and understanding the functions of the website
Continuously share ideas on how to improve the B2C processes to make the customer experience on the B2C website as user friendly as possible
Quality Management: enter and process customer claims in the Quality Management module. Drive swift and complete resolution for the claims and timely and transparent feedback to the customers/installers
Good understanding of all relevant Order to Cash areas where customer claims can occur including logistics claims, returns, billing & pricing
First Contact Resolution: maximize the customer requests answered during the first contact with the CSR in the contact center. The remaining customer requests need to be logged and followed up in accordance with the organization’s service standard processes, scripts, and procedures
Handle more challenging consumer/installer requests and do second Level support as well live support for B2C website. Deliver customer value by end to end follow up and satisfy customer/installer needs in alignment with Goodyear processes and guidelines. Maximize customer satisfaction by driving the company and supply chain strategy in all dealings with customers & installers
Order entry: support customers to create orders, inform the customer on the availability of products, services and appointments
Offer guidance and support to the customer in using the Business to Consumer Website
Business to Consumer Website support: support customer by using and understanding the functions of the website
Continuously share ideas on how to improve the B2C processes to make the customer experience on the B2C website as user friendly as possible
Quality Management: enter and process customer claims in the Quality Management module. Drive swift and complete resolution for the claims and timely and transparent feedback to the customers/installers
Good understanding of all relevant Order to Cash areas where customer claims can occur including logistics claims, returns, billing & pricing
First Contact Resolution: maximize the customer requests answered during the first contact with the CSR in the contact center. The remaining customer requests need to be logged and followed up in accordance with the organization’s service standard processes, scripts, and procedures
Handle more challenging consumer/installer requests and do second Level support as well live support for B2C website. Deliver customer value by end to end follow up and satisfy customer/installer needs in alignment with Goodyear processes and guidelines. Maximize customer satisfaction by driving the company and supply chain strategy in all dealings with customers & installers
GBS Retail Service Desk Team Lead - German Speaker
169A Calea Floreasca, București
expirat: 27.10.2023
Entry (0-2 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Junior Procurement Agent - Turkish/German/English
169A Calea Floreasca, București
expirat: 07.10.2023
Entry (0-2 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Fleet Back Office Agent - French Speaker
169A Calea Floreasca, București
expirat: 07.10.2023
Middle (2-5 ani)
Atribuțiile:
Contract maintenance: responsibility for contract maintenance of current fleets (fleet updates, pricing, operational changes). Work closely together with Front office team members on fleet updates and load new pricing independently
Invoicing: Top priority is to get all services and tires billed. Ensure timely billing. Work closely together with the Front office
Support Front office in query handling
Master data maintenance
Support FOS testing when necessary, maintain FOS frontend and backend settings
Perform the day-to-day processing of financial transactions (. ledger entries, journal postings) to ensure that accounts are maintained in an effective, up-to-date and accurate
Process journals and maintain the general ledger while assisting in the preparation and submission of group reports pertaining to the entities managed manner
Escalate complex issues faced and track the resolution process accordingly
Execute timely monthly, quarterly and annual close processes to ensure data is complete and accurate
Perform account reconciliations for the accounts assigned
Contract maintenance: responsibility for contract maintenance of current fleets (fleet updates, pricing, operational changes). Work closely together with Front office team members on fleet updates and load new pricing independently
Invoicing: Top priority is to get all services and tires billed. Ensure timely billing. Work closely together with the Front office
Support Front office in query handling
Master data maintenance
Support FOS testing when necessary, maintain FOS frontend and backend settings