Municipiul Iaşi, Str. COL. LANGA, Nr. 17, Clădirea Centris, parter, camera 20
Adaugă o evaluare și ajută-i pe alții să găsească un angajator bun.
Toate ( 0 )Pozitiv ( 0 )Neutru ( 0 )Negativ ( 0 )
Utilizator:
Administrator
Aveți informații despre mediul de lucru din această companie? Care este atmosfera? Salariul este unul motivant? Oferă și alte beneficii? Care sunt condițiile pe care le oferă? Mulțumim anticipat!
Provides daily direction and communication to employees so that customer service tickets & chats are answered in a timely, efficient and knowledgeable manner
Provides continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations efficiency and service
Provides statistical and performance feedback and coaching on a regular basis to each team member
Writes and administers performance reviews for skill improvement
Ensures employees have the required technical & soft skills to perform their duty
Serve as an escalation point that responds to and handles employee concerns
Creates and maintains a high-quality work environment so team members are motivated to perform at their highest level
Assists the VP of Customer Success with daily operation of the support center to include the development, analyses and implementation of staffing, training scheduling and reward/recognition programs
Works as a member/leader of special or ongoing projects that are important to area/process improvement
Establishes work procedures and processes that support the company and departmental standards, procedures and strategic directives