Bucureşti Sectorul 1, Calea FLOREASCA, Nr. 169A, CORP B, SPATIILE E.2.23 SI E.2.24, Etaj 2
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Administrator
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Coordinates the teams that provide customer support to the client
Manages and is responsible for the month closing and quarter closing activities in accordance to the
agreed standards
Manages the performance indicators and ensures the legal compliance of delivering the objectives
Point of contact for escalations coming both from internal and external customers
Supports the Project Manager teams in sustaining the process changes and improving the coordinated business segment
Is responsible for the KPIs (performance indicators) of the coordinated teams
Implements process changes agreed at process/company level
Prepares the job description and the development plan for the team members; manages performance appraisals; makes proposals for team development/promotions/succession plan, etc.; defines the Sensitivity: Internal & Restricted
Standards and rules of the team; initiates and elaborates specific policies in relation to working with the client and in relation to the activity/process management etc
Working with other managers on various business-related issues including performance management, organizational strategy, planning and sustaining new initiatives, etc
Provides guidance to the team members in relation to high complexity processes/programs
Identifies areas of improvement and sets action plans; leads projects and initiatives at regional and global level
Ensures that the employees understand all HR programs that might have an impact on them
Manage conflicts at the team/process level, especially the ones related to organizational issues
Constantly motivates the team to perform to the fullest and to positively address the challenges, encouraging teamwork
Ensures that the employees participate in all the compulsory trainings
Ensures that the transfer of activities/responsibilities are well planned and implemented
Collaborates with the performance monitoring team: resource management, task balance, anticipation of any problem that may affect tasks, performance measurement, etc
Professional development through a variety of training programs (hard/soft skills within WILearn/Udemy platforms);
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Atribuțiile:
Ensure operational support to the Customer by processing all order management requests received from the Customer in a timely manner and according to the Customer’s instructions/procedures
Assures interface between partners/customers, support sales, credit & collections, support business, delivery, process development and the customer. Makes sure that all the questions are answered in the agreed deadline
Assures full ownership for front office (FO) responsibilities and coordinate e2e activities including the involved near- and offshore partners. Actively applies and uses the near- offshore processes and work effectively with other teams. Translates customer requests
Assures the check and balance function for all order-/ revenue- / and business relevant issues as well as to assure the compliance with policies
Assures check and balance function, business controls and audit compliance in order to secure client’ s financials. Assures compliance with the client’s standards of business conduct