Municipiul Braşov, Str. TURNULUI, Nr. 5, Coresi Business Park, Clădirea L 1, Etaj parter
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Utilizator:
Administrator
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Responsible to deliver in-quality and in-time services to our customers in accordance with the service agreement;
Responsible for all legal documents between customer and Shared Service Center Brasov (e.g. service agreement, joint controller agreement) and for keeping documents up to date;
Collects all new service requests from the Business Groups and prepares the decision process of the Shared Service Center Management in alignment with Customer Lead;
Responsible for functional ramp-up in alignment with HR and compliance to Business Group after approval of the new service request by local management;
Responsible for the division budget, in accordance with management team;
Manages the relation and acts as a primary point of contact between Business Group and Shared Service Center Brasov;
Disciplinary responsible for the employees within his division;
Responsible for Business Group team coordination, communication and standardization ensuring a smooth collaboration within the Shared Service Center;
Ensures compliance with all internal and legal regulations in the area of responsibility;
Supports regular audits in the area of responsibility;
Ensures balanced HR evaluation of employees in the area of responsibility in alignment with HR guidelines
Receive IT-relevant requests and provide 2nd level support;
Report, evaluate, process and solve security vulnerabilities in the client infrastructure;
Process, document and solve IT user requests (faults, service requests and demand requests) by telephone, e-mail, ticket system or other defined communication channels;
Process tickets in the Workplace area (incidents, disruptions, changes, service requests);
Provide support in the client hardware and user lifecycle management, including the maintenance of assets;
Ensure the operation of the clients and printers in the corporate companies (incl. configuration, maintenance, replacement, inventory, etc.);
Create and maintain the operating manuals, emergency plans and documentation;
Ensure the inventory of assets in the ITSM system;
Independent way of working in terms of operation, administration, further development and optimization of the existing software distribution;
Create and distribute software packages and security updates
Working in IT first level support and receive IT-relevant requests;
Process, document and solve IT user requests (faults, service requests and demand requests) by telephone, e-mail, ticket system or other defined communication channels in 1st level IT operations;
Provide support in the client hardware and user lifecycle management, including the maintenance of assets;
Administration of the current Microsoft Azure Cloud Services according to predefined standards and processes in the context of 1st level operations area
Manages the Learning Management System (LMS) administration functions to ensure that appropriate learning is delivered to the target audience;
Create, update and maintain accurately online and classroom trainings in the LMS;
Provide timely and efficient troubleshooting assistance to other admins globally and end users by investigating all questions/issues related to LMS;
Delivers routine reporting and uploads training history by request. Prepares reports, graphs, charts and statistics to support leadership and customer requests;
Identify and document current and future processes or policies regarding the LMS;
Maintains consistency in process standards for the LMS;
Provide functional expertise and guidance on low code and collaboration solutions design within the scope of Microsoft365 Power Platform (including Copilot Studio technologies);
Support operation and administration, enhance and optimize the strategic low code, collaboration and reporting platforms;
Create and distribute low code and reporting solutions to automate business processes;
Manage M365 related tickets (Incidents, Changes, Service Requests);
Implementation of Power Platform policies incl. life-cycle monitoring of apps, flows and user access;
Create and maintain operations manuals, emergency plans and documentation;
Technically support the M365 low code environment;
Manage external low code support;
Technically configure the Corporate Power platform environment;
Participate in the conceptioning and implementation of new Power platform technologies;
Report defined Power Platform KPIs in the area of responsibility;
Implement IT security policies based on the corporate IS policies;
Execute quality assurance tests after implemented changes;
Provide functional expertise and guidance on collaboration solutions design within the scope of Microsoft365 (including, but not limiting to MS Teams);
Create and distribute collaboration solutions to improve collaboration business processes;
Support Adoption and Change activities;
Support operation and administration, enhance and optimize the collaboration environment;
Manage M365 related tickets (Incidents, Changes, Service Requests);
Create and maintain operations manuals, emergency plans and documentation;
Participate in conceptioning and implementation of new collaboration technologies;
Manage external M365 related support;
Technically configure the Freudenberg Teams, SharePoint and other collaboration environments;
Report defined collaboration Platform KPIs in the area of responsibility;
Implement IT security policies based on the corporate IS policies;
Execute quality assurance tests after implemented changes;
Carrying out payroll accounting for a defined group of employees, taking into account legal, collective bargaining and company regulations (including corresponding monthly/year-end closing related work as well as coordination and quality checks)
Processing of certificates and inquiries from public authorities in connection with personnel and payroll processing are also part of your responsibilities
Contact person for managers, internal interface for employees for all questions regarding payroll accounting and related information on payroll tax and social insurance
Assessing and regularly reviewing the employee's statutory tax and contribution obligations
Purchase requisition verification and issuing of purchase orders in the SAP system and the eProcurement platform;
Checking and agreeing on commercial conditions such as account assignments, payment terms, Incoterms;
Deadline tracking and monitoring (including measures to ensure delivery dates);
Complaint processing in the event of incorrect delivery and returns;
Contact person in purchasing for the orders for corporate functions;
Master data maintenance (creation and maintenance of supplier master data and info records);
Creating new suppliers via the supplier portal and obtaining the necessary supplier data;
Process documentation;
Review and forward for approval of supplier invoices;
Creating credit and debit notes
As a supplier data steward you play a crucial role in managing and maintaining data related to vendors within our organization accurate and support the onboarding process for new vendors
Booking of daily bank statements (including payment settlement, clarification of payment differences, monitoring of incoming payments for due invoices);
IC Reconciliation between Freudenberg Group companies;
Booking monthly Netting;
Monthly End processes (Interest & Cashpool; Reports);
Invoice issuing different services for Freudenberg Group companies;
Provide first level support for all users with hardware, software and application issues;
Address customer targeted open-ended questions to quickly understand the root of the problem;
Process and functionally escalate tickets based on their priority. Ensure that the IT Service Desk tickets always have accurate settings for urgency and impact;
Ensure quality and best practices by applying organization IT standards;
Perform client hardware and software upgrades as required or requested;
Maintain inventory of all equipment, software and software licenses in ServiceNow;
Assist with on-boarding of new users;
Install, test and configure new hardware as workstations, peripheral equipment and software;
Document all implemented solutions;
Properly escalate unresolved issues to appropriate internal teams;
Working in IT first level support and receive IT-relevant requests;
Process, document and solve IT user requests (faults, service requests and demand requests) by telephone, e-mail, ticket system or other defined communication channels in 1st level IT operations;
Provide support in the client hardware and user lifecycle management, including the maintenance of assets;
Administration of the current Microsoft Azure Cloud Services according to predefined standards and processes in the context of 1st level operations area
Assign to the SAP rollout program, take over lead SAP FICO role to cover all business-related tasks in the SAP rollout
Accountable that the SAP FICO rollout workstream (IT & business) delivers on-time and in-quality the required deliverables per project phase
Manages the SAP FICO workstream as workstream lead independently with minimal guidance from global team including the management of the WS core team such as functional BPEs, Key Users and IT
Accountable for financial data migration
Tracks workstream (WS) progress and reports status to project manager
Supporting change management to enable local key-user to use the new solution in a proper way
Provide functional expertise and guidance on low code and collaboration solutions design within the scope of Microsoft365 Power Platform (including Copilot Studio technologies);
Support operation and administration, enhance and optimize the strategic low code, collaboration and reporting platforms;
Create and distribute low code and reporting solutions to automate business processes;
Manage M365 related tickets (Incidents, Changes, Service Requests);
Implementation of Power Platform policies incl. life-cycle monitoring of apps, flows and user access;
Create and maintain operations manuals, emergency plans and documentation;
Technically support the M365 low code environment;
Manage external low code support;
Technically configure the Corporate Power platform environment;
Participate in conceptioning and implementation of new Power platform technologies;
Report defined Power Platform KPIs in the area of responsibility;
Implement IT security policies based on the corporate IS policies;
Execute quality assurance tests after implemented changes;
Provide functional expertise and guidance on collaboration solutions design within the scope of Microsoft365 (including, but not limiting to MS Teams);
Create and distribute collaboration solutions to improve collaboration business processes;
Support Adoption and Change activities;
Support operation and administration, enhance and optimize the collaboration environment;
Manage M365 related tickets (Incidents, Changes, Service Requests);
Create and maintain operations manuals, emergency plans and documentation;
Participate in conceptioning and implementation of new collaboration technologies;
Manage external M365 related support;
Technically configure the Freudenberg Teams, SharePoint and other collaboration environments;
Report defined collaboration Platform KPIs in the area of responsibility;
Implement IT security policies based on the corporate IS policies;
Execute quality assurance tests after implemented changes;
Booking of daily bank statements (including payment settlement, clarification of payment differences, monitoring of incoming payments for due invoices)
IC Reconciliation between Freudenberg Group companies
Booking monthly Netting
Monthly End processes (Interest & Cashpool; Reports)
Invoice issuing different services for Freudenberg Group companies
Provide first level support for all users with hardware, software and application issues;
Address customer targeted open-ended questions to quickly understand the root of the problem;
Process and functionally escalate tickets based on their priority. Ensure that the IT Service Desk tickets always have accurate settings for urgency and impact;
Ensure quality and best practices by applying organization IT standards;
Perform client hardware and software upgrades as required or requested;
Maintain inventory of all equipment, software and software licenses in ServiceNow;
Assist with on-boarding of new users;
Install, test and configure new hardware as workstations, peripheral equipment and software;
Document all implemented solutions;
Properly escalate unresolved issues to appropriate internal teams;
Responsibility for the entire HR spectrum, from recruitment to development in coordination with department heads for effective HR initiatives and collaboration
Lead the Corporate Services HR Team and uphold disciplinary responsibilities for SSC employees from Corporate Division, overseeing various service units
Collect all new service requests from the corporate and facilitate decision-making within SSC Management, aligned with Customer Lead
Oversee functional SSC ramp-up after approval of new service requests by SSC Management, ensuring service delivery in line with agreements
Handle legal documents, budget management, maintaining compliance, and client relations for the division in accordance with SSC Management directives
Ensures balanced HR evaluation of employees in the area of responsibility in alignment with HR guidelines, identifying and developing new talents within the organization
Coordinate, communicate, and implement HR policies and processes to ensure cooperative collaboration among various service units and across BGs within the SSC