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Aveți informații despre mediul de lucru din această companie? Care este atmosfera? Salariul este unul motivant? Oferă și alte beneficii? Care sunt condițiile pe care le oferă? Mulțumim anticipat!
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Recrutări conduse de firmă:
Toate (16)Active ( 0 )Arhivă ( 16 )
Service Desk Agent
Sibiu
expirat: 21.06.2024
Middle (2-5 ani), Entry (0-2 ani)
Atribuțiile:
Work remotely/ in-office to help solve our customers' problems
Assess technical support issues on a daily basis including verifying issues, isolating, and diagnosing the problem and resolving the issue across the DCS product suite
Be a member of the team that provides the initial point of contact for all DCS customers
Resolve front-line support issues wherever possible
Provide problem escalation and follow-up both within DCS and with third-party suppliers
Monitor and control incoming and outgoing system alerts
Define and document helpdesk solutions and operating procedures
Participate in projects that help scale our support efforts
Work remotely/ in-office to help solve our customers' problems
Assess technical support issues on a daily basis including verifying issues, isolating, and diagnosing the problem and resolving the issue across the DCS product suite
Be a member of the team that provides the initial point of contact for all DCS customers
Resolve front-line support issues wherever possible
Provide problem escalation and follow-up both within DCS and with third-party suppliers
Monitor and control incoming and outgoing system alerts
Define and document helpdesk solutions and operating procedures
Participate in projects that help scale our support efforts
Work remotely/ in-office to help solve our customers problems
Assess technical support issues on a daily basis including verifying issues, isolating, and diagnosing the problem and resolving the issue across the DCS product suite
Be a member of the team that provides initial point of contact for all DCS customers
Resolve front-line support issues wherever possible
Provide problem escalation and follow-up both within DCS and with third-party suppliers
Monitor and control incoming and outgoing system alerts
Define and document helpdesk solutions and operating procedures
Participate in projects that help scale our support efforts
Work remotely/ in-office to help solve our customers problems
Assess technical support issues on a daily basis including verifying issues, isolating, and diagnosing the problem and resolving the issue across the DCS product suite
Be a member of the team that provides initial point of contact for all DCS customers
Resolve front-line support issues wherever possible
Provide problem escalation and follow-up both within DCS and with third-party suppliers
Monitor and control incoming and outgoing system alerts
Define and document helpdesk solutions and operating procedures
Participate in projects that help scale our support efforts
Work remotely/ in-office to help solve our customers problems
Assess technical support issues on a daily basis including verifying issues, isolating, and diagnosing the problem and resolving the issue across the DCS product suite
Be a member of the team that provides initial point of contact for all DCS customers
Resolve front-line support issues wherever possible
Provide problem escalation and follow-up both within DCS and with third-party suppliers
Monitor and control incoming and outgoing system alerts
Define and document helpdesk solutions and operating procedures
Participate in projects that help scale our support efforts
Work remotely/ in-office to help solve our customers problems
Assess technical support issues on a daily basis including verifying issues, isolating, and diagnosing the problem and resolving the issue across the DCS product suite
Be a member of the team that provides initial point of contact for all DCS customers
Resolve front-line support issues wherever possible
Provide problem escalation and follow-up both within DCS and with third-party suppliers
Monitor and control incoming and outgoing system alerts
Define and document helpdesk solutions and operating procedures
Participate in projects that help scale our support efforts
Work remotely/ in-office to help solve our customers problems
Assess technical support issues on a daily basis including verifying issues, isolating, and diagnosing the problem and resolving the issue across the DCS product suite
Be a member of the team that provides initial point of contact for all DCS customers
Resolve front-line support issues wherever possible
Provide problem escalation and follow-up both within DCS and with third-party suppliers
Monitor and control incoming and outgoing system alerts
Define and document helpdesk solutions and operating procedures
Participate in projects that help scale our support efforts
Work remotely/ in-office to help solve our customers problems
Assess technical support issues on a daily basis including verifying issues, isolating, and diagnosing the problem and resolving the issue across the DCS product suite
Be a member of the team that provides initial point of contact for all DCS customers
Resolve front-line support issues wherever possible
Provide problem escalation and follow-up both within DCS and with third-party suppliers
Monitor and control incoming and outgoing system alerts
Define and document helpdesk solutions and operating procedures
Participate in projects that help scale our support efforts
Work remotely/ in-office to help solve our customers problems
Assess technical support issues on a daily basis including verifying issues, isolating, and diagnosing the problem and resolving the issue across the DCS product suite
Be a member of the team that provides initial point of contact for all DCS customers
Resolve front-line support issues wherever possible
Provide problem escalation and follow-up both within DCS and with third-party suppliers
Monitor and control incoming and outgoing system alerts
Define and document helpdesk solutions and operating procedures
Participate in projects that help scale our support efforts
Work remotely/ in-office to help solve our customers problems
Assess technical support issues on a daily basis including verifying issues, isolating, and diagnosing the problem and resolving the issue across the DCS product suite
Be a member of the team that provides initial point of contact for all DCS customers
Resolve front-line support issues wherever possible
Provide problem escalation and follow-up both within DCS and with third-party suppliers
Monitor and control incoming and outgoing system alerts
Define and document helpdesk solutions and operating procedures
Participate in projects that help scale our support efforts
Work remotely/ in-office to help solve our customers problems
Assess technical support issues on a daily basis including verifying issues, isolating, and diagnosing the problem and resolving the issue across the DCS product suite
Be a member of the team that provides initial point of contact for all DCS customers
Resolve front-line support issues wherever possible
Provide problem escalation and follow-up both within DCS and with third-party suppliers
Monitor and control incoming and outgoing system alerts
Define and document helpdesk solutions and operating procedures
Participate in projects that help scale our support efforts
Work remotely/ in-office to help solve our customers problems
Assess technical support issues on a daily basis including verifying issues, isolating, and diagnosing the problem and resolving the issue across the DCS product suite
Be a member of the team that provides initial point of contact for all DCS customers
Resolve front-line support issues wherever possible
Provide problem escalation and follow-up both within DCS and with third-party suppliers
Monitor and control incoming and outgoing system alerts
Define and document helpdesk solutions and operating procedures
Participate in projects that help scale our support efforts
Work remotely/ in-office to help solve our customers problems
Assess technical support issues on a daily basis including verifying issues, isolating, and diagnosing the problem and resolving the issue across the DCS product suite
Be a member of the team that provides initial point of contact for all DCS customers
Resolve front-line support issues wherever possible
Provide problem escalation and follow-up both within DCS and with third-party suppliers
Monitor and control incoming and outgoing system alerts
Define and document helpdesk solutions and operating procedures
Participate in projects that help scale our support efforts
Work remotely/ in-office to help solve our customers problems
Assess technical support issues on a daily basis including verifying issues, isolating, and diagnosing the problem and resolving the issue across the DCS product suite
Be a member of the team that provides initial point of contact for all DCS customers
Resolve front-line support issues wherever possible
Provide problem escalation and follow-up both within DCS and with third-party suppliers
Monitor and control incoming and outgoing system alerts
Define and document helpdesk solutions and operating procedures
Participate in projects that help scale our support efforts