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WIN ACCESS TECH S.R.L.
Oraş Voluntari, Şos. BUCUREŞTI NORD, Nr. 10, Clădirea O13, Etaj 6
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Customer Service Executive
București,
expirat: 31.07.2021
Middle (2-5 ani), Senior (5-10 ani)
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Testing Engineer
București,
expirat: 31.07.2021
Fara experienta, Entry (0-2 ani)
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Aftersales Manager
10 Șoseaua București Nord, Voluntari
expirat: 06.03.2021
Middle (2-5 ani)
Atribuțiile:
- Inventory management: coordinates with service center managers to ensure parts and refurbishment stock availability at all service centers
- Ensures 100% service center compliance on system usage for ticketing, work order and spare parts ordering
- Act as a coordination point for outsourced operational activities
- Warehouse and service invoices management
- Responsible for the key country after-sales KPIs target as set out on a monthly/annual basis
- Provide weekly and monthly accurate reports for in-country aftersales operations and service center performance, as requested by managers
- Direct and coordinate the customer service operation to ensure customers are tended appropriately and in line with set customer service standards
- Develop and optimize support and service processes, tools, and systems
- Arrange after-sales training to service center supervisors, technicians, sales team and logistic coordinators
- Product safety, quality feedback and quality complaint management
- Quality information and EWP collection
- Review and implement the after-sales process model in line with the laid down strategy
- Evaluate service centers' performance and audit of the after-sales activities at the service centers, as requested by managers
- Spare parts and aftersales expenses management
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