Bucureşti Sectorul 4, Calea ŞERBAN VODĂ, Nr. 133, Central Business Park, cladirea A, sectiunea A.2.30, Etaj 2
Adaugă o evaluare și ajută-i pe alții să găsească un angajator bun.
Toate ( 0 )Pozitiv ( 0 )Neutru ( 0 )Negativ ( 0 )
Utilizator:
Administrator
Aveți informații despre mediul de lucru din această companie? Care este atmosfera? Salariul este unul motivant? Oferă și alte beneficii? Care sunt condițiile pe care le oferă? Mulțumim anticipat!
Fara continut. Această companie nu a completat fila „Despre companie”.
Recrutări conduse de firmă:
Toate (185)Active ( 0 )Arhivă ( 185 )
Service Desk Agent with German
expirat: 21.11.2024
Anunțuri Arhivate
Anunțuri Arhivate
Invoice Processing Specialist- German/ French
expirat: 13.11.2024
Anunțuri Arhivate
Anunțuri Arhivate
Service Desk Agent- Swedish/English
expirat: 03.11.2024
Anunțuri Arhivate
Anunțuri Arhivate
Service Desk Agent with German
expirat: 22.10.2024
Anunțuri Arhivate
Anunțuri Arhivate
Invoice Processing Specialist- German/ French
expirat: 12.10.2024
Anunțuri Arhivate
Anunțuri Arhivate
Service Desk Agent with German
expirat: 22.09.2024
Anunțuri Arhivate
Anunțuri Arhivate
Service Desk Agent with German
expirat: 23.08.2024
Fără experiență, Entry (0-2 ani), Middle (2-5 ani)
Atribuțiile:
Manages customer interactions & records reported issues in the ITSM
Identifies issues, applies fixes, and investigates root causes using internal instruction
Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
Screens, refers, and diagnoses internal inquiries and work requests relating to PC maintenance
Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all online system problems are resolved in an accurate and timely manner
Fără experiență, Entry (0-2 ani), Middle (2-5 ani)
Atribuțiile:
Manages customer interactions & records reported issues in the ITSM
Identifies issues, applies fixes, and investigates root causes using internal instruction
Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
Screens, refers, and diagnoses internal inquiries and work requests relating to PC maintenance
Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all online system problems are resolved in an accurate and timely manner
Fără experiență, Entry (0-2 ani), Middle (2-5 ani)
Atribuțiile:
Manages customer interactions & records reported issues in the ITSM
Identifies issues, applies fixes, and investigates root causes using internal instruction
Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
Screens, refers, and diagnoses internal inquiries and work requests relating to PC maintenance
Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all online system problems are resolved in an accurate and timely manner
Fără experiență, Entry (0-2 ani), Middle (2-5 ani)
Atribuțiile:
Manages customer interactions & records reported issues in the ITSM
Identifies issues, applies fixes, and investigates root causes using internal instruction
Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
Screens, refers, and diagnoses internal inquiries and work requests relating to PC maintenance
Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all online system problems are resolved in an accurate and timely manner
Middle (2-5 ani), Fără experiență, Entry (0-2 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Accounts Receivable Specialist with German/French
București
expirat: 03.03.2024
Middle (2-5 ani), Entry (0-2 ani)
Salariu confidențial
Anunțuri Arhivate
Anunțuri Arhivate
Service Desk Agent with German
expirat: 25.02.2024
Fără experiență, Entry (0-2 ani), Middle (2-5 ani)
Atribuțiile:
Manages customer interactions & records reported issues in the ITSM
Identifies issues, applies fixes, and investigates root causes using internal instruction
Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
Screens, refers, and diagnoses internal inquiries and work requests relating to PC maintenance
Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all online system problems are resolved in an accurate and timely manner
Fără experiență, Entry (0-2 ani), Middle (2-5 ani)
Atribuțiile:
Manages customer interactions & records reported issues in the ITSM
Identifies issues, applies fixes, and investigates root causes using internal instruction
Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
Screens, refers, and diagnoses internal inquiries and work requests relating to PC maintenance
Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all online system problems are resolved in an accurate and timely manner
Fără experiență, Entry (0-2 ani), Middle (2-5 ani)
Atribuțiile:
Manages customer interactions & records reported issues in the ITSM
Identifies issues, applies fixes, and investigates root causes using internal instruction
Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
Screens, refers, and diagnoses internal inquiries and work requests relating to PC maintenance
Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all online system problems are resolved in an accurate and timely manner
Middle (2-5 ani), Fără experiență, Entry (0-2 ani)
Atribuțiile:
Manages customer interactions & records reported issues in the ITSM
Identifies issues, applies fixes, and investigates root causes using internal instructions
Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance
Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all online system problems are resolved in an accurate and timely manner
Fără experiență, Entry (0-2 ani), Middle (2-5 ani)
Atribuțiile:
Manages customer interactions & records reported issues in the ITSM
Identifies issues, applies fixes, and investigates root causes using internal instruction
Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
Screens, refers, and diagnoses internal inquiries and work requests relating to PC maintenance
Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all online system problems are resolved in an accurate and timely manner
Manages customer interactions & records reported issues in the ITSM
Identifies issues, apply fixes and investigate root causes using internal instructions
Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance
Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner
Fără experiență, Entry (0-2 ani), Middle (2-5 ani)
Atribuțiile:
Manages customer interactions & records reported issues in the ITSM
Identifies issues, applies fixes, and investigates root causes using internal instruction
Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
Screens, refers, and diagnoses internal inquiries and work requests relating to PC maintenance
Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all online system problems are resolved in an accurate and timely manner
Fără experiență, Entry (0-2 ani), Middle (2-5 ani)
Atribuțiile:
Manages customer interactions & records reported issues in the ITSM
Identifies issues, applies fixes, and investigates root causes using internal instruction
Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
Screens, refers, and diagnoses internal inquiries and work requests relating to PC maintenance
Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all online system problems are resolved in an accurate and timely manner
Fără experiență, Entry (0-2 ani), Middle (2-5 ani)
Atribuțiile:
Manages customer interactions & records reported issues in the ITSM
Identifies issues, applies fixes, and investigates root causes using internal instruction
Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
Screens, refers, and diagnoses internal inquiries and work requests relating to PC maintenance
Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all online system problems are resolved in an accurate and timely manner
Manages customer interactions & records reported issues in the ITSM
Identifies issues, apply fixes and investigate root causes using internal instructions
Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance
Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner
Middle (2-5 ani), Fără experiență, Entry (0-2 ani)
Atribuțiile:
Manages customer interactions & records reported issues in the ITSM
Identifies issues, applies fixes, and investigates root causes using internal instructions
Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance
Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all online system problems are resolved in an accurate and timely manner
Fără experiență, Entry (0-2 ani), Middle (2-5 ani)
Atribuțiile:
Manages customer interactions & records reported issues in the ITSM
Identifies issues, applies fixes, and investigates root causes using internal instruction
Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
Screens, refers, and diagnoses internal inquiries and work requests relating to PC maintenance
Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all online system problems are resolved in an accurate and timely manner
Manages customer interactions & records reported issues in the ITSM
Identifies issues, apply fixes and investigate root causes using internal instructions.
Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance
Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner
Fără experiență, Entry (0-2 ani), Middle (2-5 ani)
Atribuțiile:
Manages customer interactions & records reported issues in the ITSM
Identifies issues, applies fixes, and investigates root causes using internal instruction
Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
Screens, refers, and diagnoses internal inquiries and work requests relating to PC maintenance
Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all online system problems are resolved in an accurate and timely manner
Deliver monthly Language, Voice and Accent classroom/virtual training, support business through daily call monitoring and floor activity by working closely with the team and business requestors
Report and track training effectiveness
Regular and continuous touch base with floor and trainees to map improvement through coaching, feedback and communication-based projects
Delivers basic e-learning, web-based, and classroom curriculum.
Delivers course materials within a strict yet ever changing timeline set by the business units.
Designs, develops, and edits course materials within a strict yet ever changing timeline set by the business units
Fara experienta, Entry (0-2 ani), Middle (2-5 ani)
Atribuțiile:
Manages customer interactions & records reported issues in the ITSM
Identifies issues, applies fixes, and investigates root causes using internal instruction
Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
Screens, refers, and diagnoses internal inquiries and work requests relating to PC maintenance
Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all online system problems are resolved in an accurate and timely manner
Identifies opportunities for improvement; recommends possible training opportunities.
Provides input into goal setting and provides performance feedback; however, does not conduct performance reviews or responsible for direct supervision.
Ensures team is meeting or exceeding contractual and service level obligations to customers.
Adapts team priorities to respond to customer and business partner needs.
Responsible for customer satisfaction through effective handling of customer problems and queries.
Ensures proper escalation procedures are followed.
Performs role according to standardized policies and procedures.
Normally receives little instruction on routine work and general instruction on new assignments.
Contributes to own team/closely related teams by ensuring quality and accuracy of team output.
Collaborates with others to achieve objectives and ensure information flow.
May provide weekly feedback on coaching and training events that took place during the week and how the team is progressing.
Proactively engages the required resources to ensure the customer expectation is exceeded in a timely manner.
Leads and manages the people and the service delivery of high-quality services that meet and exceed our contracted commitments . timelines, SLAs, quality etc.;
Implements the appropriate operational and governance processes to underpin effective delivery of Service Desk;
Works closely and effectively with internal NTT Delivery Units (in region, offshore etc.) and the NTT DataAccount teams to achieve a high level of Customer Satisfaction;
Takes direct responsibility for the delivery of specific projects where required;
Acts as a Point of Escalation for issues and risks arising;
Leads the the team with purpose & guides people to grow and develop
Coordinates with the Managers from other regions, applying the best solutions for the account.;
Coordinates with the site Managers, Technical Leads/Supervisors in the delivery of mentorship sessions for the existing pool of employees;
Acts as a single point of contact for the account you are managing locally
Contributes to innovation and CSI for the activity
Identifies opportunities for improvement; recommends possible training opportunities.
Provides input into goal setting and provides performance feedback; however, does not conduct performance reviews or responsible for direct supervision.
Ensures team is meeting or exceeding contractual and service level obligations to customers.
Adapts team priorities to respond to customer and business partner needs.
Responsible for customer satisfaction through effective handling of customer problems and queries.
Ensures proper escalation procedures are followed.
Performs role according to standardized policies and procedures.
Normally receives little instruction on routine work and general instruction on new assignments.
Contributes to own team/closely related teams by ensuring quality and accuracy of team output.
Collaborates with others to achieve objectives and ensure information flow.
May provide weekly feedback on coaching and training events that took place during the week and how the team is progressing.
Proactively engages the required resources to ensure the customer expectation is exceeded in a timely manner.
Identifies opportunities for improvement; recommends possible training opportunities.
Provides input into goal setting and provides performance feedback; however, does not conduct performance reviews or responsible for direct supervision.
Ensures team is meeting or exceeding contractual and service level obligations to customers.
Adapts team priorities to respond to customer and business partner needs.
Responsible for customer satisfaction through effective handling of customer problems and queries.
Ensures proper escalation procedures are followed.
Performs role according to standardized policies and procedures.
Normally receives little instruction on routine work and general instruction on new assignments.
Contributes to own team/closely related teams by ensuring quality and accuracy of team output.
Collaborates with others to achieve objectives and ensure information flow.
May provide weekly feedback on coaching and training events that took place during the week and how the team is progressing.
Proactively engages the required resources to ensure the customer expectation is exceeded in a timely manner.
Deliver monthly Language, Voice and Accent classroom/virtual training, support business through daily call monitoring and floor activity by working closely with the team and business requestors
Report and track training effectiveness
Regular and continuous touch base with floor and trainees to map improvement through coaching, feedback and communication-based projects
Delivers basic e-learning, web-based, and classroom curriculum.
Delivers course materials within a strict yet ever changing timeline set by the business units.
Designs, develops, and edits course materials within a strict yet ever changing timeline set by the business units
Leads and manages the people and the service delivery of high-quality services that meet and exceed our contracted commitments . timelines, SLAs, quality etc.;
Implements the appropriate operational and governance processes to underpin effective delivery of Service Desk;
Works closely and effectively with internal NTT Delivery Units (in region, offshore etc.) and the NTT DataAccount teams to achieve a high level of Customer Satisfaction;
Takes direct responsibility for the delivery of specific projects where required;
Acts as a Point of Escalation for issues and risks arising;
Leads the the team with purpose & guides people to grow and develop
Coordinates with the Managers from other regions, applying the best solutions for the account.;
Coordinates with the site Managers, Technical Leads/Supervisors in the delivery of mentorship sessions for the existing pool of employees;
Acts as a single point of contact for the account you are managing locally
Contributes to innovation and CSI for the activity
Identify issues, investigate root causes, and recommend solutions to reported problems
Provide technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
Screen, refer and diagnose internal inquiries and work requests relating to PC maintenance
May prepare help desk incident reports and assist in hardware and software evaluation
Participate in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner
Plan and execute recruitment/staffing activities in support of business group growth in Romania and Eastern Europe
Implement short- and long-term staffing activities to ensure alignment with challenging growth targets, specifically within IT and Service Desk roles
Manage filling vacancies against rigorous time, quality and service demands, prioritizing both volume and "difficult to fill" roles
Support implementation of strategic Staffing initiatives ; drive a strategy of "Direct" sourcing utilizing referrals, social networking, and online advertising
Engage key stakeholders to drive TA Best Practice . Management, HR Business Partners, C&B, HRG Community
Utilize all recruitment sourcing methods including advertising (print and web based), employee referrals and personal networking
Educate managers to implement best recruitment practice using Competency Based Interviewing (CBI) and other assessment/selection tools
Identify issues, investigate root causes, and recommend solutions to reported problems
Provide technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
Screen, refer and diagnose internal inquiries and work requests relating to PC maintenance
May prepare help desk incident reports and assist in hardware and software evaluation
Participate in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner
Point of contact for significant HR matters across the breadth of the HR function. Focus is mainly related to Romania and a few other East European countries as well as Germany
Support the HR BPs and the HR Specialists / HR Center of Excellence in the delivery of functional activities, tools and methods
Regularly review employee legislation and actively contribute to the formulation and development of HR initiatives
Communicate and advise line managers and employees of any relevant changes and revising HR policy documentation
Guiding and facilitating hiring + layoff process
Counseling re. effective and appropriate HR administrative processes
provide comprehensive guidance and support to management on HR matters as well as implementing and executing core HR processes, policies and HR strategy within the organization
facilitate and guide HR project activities and HR initiatives
advocate HR best practice whilst continually improving the HR Service throughout the business
Helping to manage the Finances of dedicated projects
Project Accounting
Month End Closing on Projects
Regular and ad-hoc financial reporting
Master data management
P2P – Project procurement
InterCo handling
Strong Interface between Finance, Project Managers and Business Responsible
Support in monitoring and control of the project financial KPIs, focusing on profitability and cash flow, ensuring compliance with Group Reporting Definitions and IFRS at any point of the project lifecycle
Helping to manage the Finances of dedicated projects
Project Accounting
Month End Closing on Projects
Regular and ad-hoc financial reporting
Master data management
P2P – Project procurement
InterCo handling
Strong Interface between Finance, Project Managers and Business Responsible
Support in monitoring and control of the project financial KPIs, focusing on profitability and cash flow, ensuring compliance with Group Reporting Definitions and IFRS at any point of the project lifecycle
Identify issues, investigate root causes, and recommend solutions to reported problems
Provide technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
Screen, refer and diagnose internal inquiries and work requests relating to PC maintenance
May prepare help desk incident reports and assist in hardware and software evaluation
Participate in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner
Audit, analyze, build, design, implement – overall understanding and definition of Reporting process and the structure behind
Definition of End-2-End Reporting / Controlling Concepts (especially for Data Center Services) and identifying value flows
Conceptual work around Reporting and value flows
Defining accurate reporting and providing interpretations behind the meaning of the KPIs to Business Owners and Finance Stakeholders (GFC & GMS Finance Leader)
Definition of custom reporting sets for business owners and Finance Team
Ad-hoc reporting
Understanding data structures and how data can be linked together
Consolidation of Inputs from Regions & data provider for Business Reviews
Identify issues, investigate root causes, and recommend solutions to reported problems
Provide technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
Screen, refer and diagnose internal inquiries and work requests relating to PC maintenance
May prepare help desk incident reports and assist in hardware and software evaluation
Participate in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner
Helping to manage the Finances of dedicated projects
Project Accounting
Month End Closing on Projects
Regular and ad-hoc financial reporting
Master data management
P2P – Project procurement
InterCo handling
Strong Interface between Finance, Project Managers and Business Responsible
Support in monitoring and control of the project financial KPIs, focusing on profitability and cash flow, ensuring compliance with Group Reporting Definitions and IFRS at any point of the project lifecycle
Identify issues, investigate root causes, and recommend solutions to reported problems
Provide technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
Screen, refer and diagnose internal inquiries and work requests relating to PC maintenance
May prepare help desk incident reports and assist in hardware and software evaluation
Participate in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner
Identify issues, investigate root causes, and recommend solutions to reported problems
Provide technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
Screen, refer and diagnose internal inquiries and work requests relating to PC maintenance
May prepare help desk incident reports and assist in hardware and software evaluation
Participate in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner
Identify issues, investigate root causes, and recommend solutions to reported problems
Provide technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
Screen, refer and diagnose internal inquiries and work requests relating to PC maintenance
May prepare help desk incident reports and assist in hardware and software evaluation
Participate in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner
Strong Interface between Finance, Project Managers and Business Responsible
Support in monitoring and control of the project financial KPIs, focusing on profitability and cash flow, ensuring compliance with Group Reporting Definitions and IFRS at any point of the project lifecycle
Identify issues, investigate root causes, and recommend solutions to reported problems
Provide technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
Screen, refer and diagnose internal inquiries and work requests relating to PC maintenance
May prepare help desk incident reports and assist in hardware and software evaluation
Participate in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner
Identify issues, investigate root causes, and recommend solutions to reported problems
Provide technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
Screen, refer and diagnose internal inquiries and work requests relating to PC maintenance
May prepare help desk incident reports and assist in hardware and software evaluation
Participate in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner
Identify issues, investigate root causes, and recommend solutions to reported problems
Provide technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
Screen, refer and diagnose internal inquiries and work requests relating to PC maintenance
May prepare help desk incident reports and assist in hardware and software evaluation
Participate in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner
Develop and implement Asset Management processes for software license management processes (inventory, usage and procurement reconciliation)
Software asset management activities include creating, updating, tracking, monitoring, and maintaining software licenses in asset management database, as well as monitoring application usage, and reporting compliance of software usage
Build and drive strategy to mature the Asset Management service
Through licenses management, highlight opportunities to target unused or restricted SW for reclamation
Analyze client contracts, In-depth Knowledge of major publishers (Microsoft, IBM, Adobe, Oracle, VMware, SAP etc) in order to establish areas of risk and Software License Compliance Position for the clients
Participate in software compliance audits and remediation efforts
Interact directly with clients and other internal and external sources to obtain relevant data and documents in required forms and consistent with project objectives and deadlines
Having Experience in License optimization & re-harvesting
Assess data accuracy and reasonableness and follow-up directly clients appropriately to achieve necessary understanding and to resolve the Licensing anomalies
Ensure quality and timely delivery of customer requirements
Other Software Asset Management duties as assigned
Support complex system configurations and standards for Citrix, VMware and MS HyperV platforms
Assess, recommend, plan and implement complex VDI / App Delivery Virtualization projects using various technologies
Develop repeatable standards and implementation processes to ensure product uniformity and quality
Directly interact with clients, account managers and peers in support of complex VDI/ App Delivery environments
Serve as a technical escalation point in support of high risk, complex operational challenges
Apply best practices, strategies, methodologies and approaches to large scale projects
Participate in the update of support documentation
Participate in the creation of work instructions and knowledge base articles
Participate in the Change Management and other ITIL processes
Responsible for building and maintaining strong relationships with internal customers and vendors and able to thrive in the ever changing work environment
Supporting the Bid Managers and Sales in calculating accurate offers by applying IFRS knowledge (IFRS 15), with a strong intrinsic focus on cash flow and profitability
Responsible for accuracy in calculation of Cashflow, P&L
Financial engineering in Bids (T&T, IFRS compliance)
Strong Interface between Finance, Project Managers and Business Responsible
Support in monitoring and control of the project financial KPIs, focusing on profitability and cash flow, ensuring compliance with Group Reporting Definitions and IFRS at any point of the project lifecycle
Identify issues, investigate root causes, and recommend solutions to reported problems
Provide technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
Screen, refer and diagnose internal inquiries and work requests relating to PC maintenance
May prepare help desk incident reports and assist in hardware and software evaluation
Participate in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner