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Executive Assistant
București
expirat: 07.07.2019
Middle (2-5 ani), Senior (5-10 ani)
Anunțuri Arhivate
Anunțuri Arhivate
Cloud Administrator
București
expirat: 30.06.2019
Middle (2-5 ani), Senior (5-10 ani)
Atribuțiile:
Responding to SaaS customer issues related to the cloud environment, and working the corresponding tickets to resolution
Collaborating with Customer Support to resolve complex customer issues that span application and cloud infrastructure
Provisioning and setting up new customer environments
Monitoring and responding to alerts that are generated on the components of our infrastructure and systems, including investigating for root cause and troubleshooting errors/issues
Installing updates and patches as needed to ensure the health and integrity of our infrastructure and systems
Developing and refining technical solutions to problems with provisioning, infrastructure, maintenance, and supportability
Developing automation and a systematic approach to configuration, deployment and infrastructure maintenance and recovery
Driving technical excellence and improvement across the organization, as well as across offerings
Owning and driving the technical operations piece of initiatives and projects related to automation, improvement and integrity of systems and infrastructure
You will resolve complex technical problems in all areas of your assigned products by troubleshooting incidences, collecting detailed problem description, traces and log files, and then replication of the issue
You will regularly inform customers on the progress of your investigation and ensure that all related records are properly updated in our CRM system
Cross collaboration with developers and peers will become part of your daily routines
Sharing best practices for the utilization and deployment of IBM products is elementary to your customer communication and you will help customers maximize their product’s business value
Responding to SaaS customer issues related to the cloud environment, and working the corresponding tickets to resolution
Collaborating with Customer Support to resolve complex customer issues that span application and cloud infrastructure
Provision, deploy, test and document pre-production and production customer environments
Monitoring and responding to alerts that are generated on the components of our infrastructure and systems, including investigating for root cause and troubleshooting errors/issues
Installing updates and patches as needed to ensure the health and integrity of our infrastructure and systems
Developing and refining technical solutions to problems with provisioning, infrastructure, maintenance, and supportability
Developing automation and a systematic approach to configuration, deployment and infrastructure maintenance and recovery
Driving technical excellence and improvement across the organization, as well as across offerings
Owning and driving the technical operations piece of initiatives and projects related to automation, improvement and integrity of systems and infrastructure
Responding to SaaS customer issues related to the cloud environment, and working the corresponding tickets to resolution
Collaborating with Customer Support to resolve complex customer issues that span application and cloud infrastructure
Provision, deploy, test and document pre-production and production customer environments
Monitoring and responding to alerts that are generated on the components of our infrastructure and systems, including investigating for root cause and troubleshooting errors/issues
Installing updates and patches as needed to ensure the health and integrity of our infrastructure and systems
Developing and refining technical solutions to problems with provisioning, infrastructure, maintenance, and supportability
Developing automation and a systematic approach to configuration, deployment and infrastructure maintenance and recovery
Driving technical excellence and improvement across the organization, as well as across offerings
Owning and driving the technical operations piece of initiatives and projects related to automation, improvement and integrity of systems and infrastructure
Provide support for installing upgrading IBM products
Manage customer expectations of response time and issue resolution
Supporting customers with on-going work and issue resolution for IBM products
Use IBM products both off-site and on-site to fulfill customers' needs
Update and create Knowledge database articles
Communicate and coordinate with QA/Development teams
Recreate customer environment in the lab to troubleshoot problem
Perform detailed analysis and technical investigation of any data available (such as software logs) in order to find the root cause and any potential resolutions
Collaborating with Customer Support to resolve complex customer issues that span application and cloud infrastructure
Provisioning and setting up new database environments
Monitoring and responding to alerts that are generated on the components of our infrastructure and systems, including investigating for root cause and troubleshooting errors/issues
Installing updates and patches as needed to ensure the health and integrity of our infrastructure and systems
Developing and refining technical solutions to problems with provisioning, infrastructure, maintenance, and supportability
Developing automation and a systematic approach to configuration, deployment and recovery
Driving technical excellence and improvement across the organization, as well as across offerings
Owning and driving the technical operations piece of initiatives and projects related to automation, improvement and integrity of systems and infrastructure
Overseeing feature teams to ensure work items are complete, testcases accompany code, documentation is written and iterations are able to be shipped to clients for feedback
Working with project manager to prioritize items, manage backlogs and plan iterations
Release manager in charge of accomplishing many project deliverables including translation drops and returns, customer issues, quality plans and secure engineering
Personnel manager holding profiles and managing career development, handling local HR matters
Document preparation based on existing templates (excel, word, powerpoint)
Weekly support with preparing diverse reports for management, using existing tools (online reporting via Cognos)
Weekly support with preparing management presentations based on existing templates (powerpoint)
Ad-hoc excel analysis requested by management (excel)
Creation and tracking of different requests in various tools (internal databases)
Keeping track of claim, claim submission, helping with expense reimbursements if requested (online BI tool)
Keeping track of different project financials for SEE projects
Checking data accuracy between systems/tools/reporting files
Interlocking with different functions (Project Managers, Project Officers, Financial Approvers, Procurement, etc), in order to gather data for different reports
Participating in internal cadence calls with management for tracking and monitoring of different reports week-to-week
Learn about IBM internal processes in the Global Business Services department