Municipiul Sibiu, Str. BOIU ZAHARIA, Nr. 24, Etaj 2, Apartament 3
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Assist customers and internal teams in using our suite of software products (configuration, setup, etc.)
Identify issues, investigate root causes, and recommend solutions to reported problems
Provide technical guidance to your team in activities associated with identifying, prioritising, and resolving problems by telephone, e-mail, and chat
May prepare help desk incident reports and assist in hardware and software evaluation
Participate in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner
Monitor load and system error reports
Answer questions on application features
Suggest enhancements and provide feedback to the development team
Write and maintain up-to-date documentation related to the applications
Create solution and document on recurring issues
Write user guides for both the internal teams and end users
Maintain a high degree of customer service for all support queries and adhere to all service management principles
Take ownership of user problems and be proactive when dealing with user issues