Municipiul Iaşi, B-dul CHIMIEI, Nr. 6, Bloc Zona B
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Utilizator:
Administrator
Aveți informații despre mediul de lucru din această companie? Care este atmosfera? Salariul este unul motivant? Oferă și alte beneficii? Care sunt condițiile pe care le oferă? Mulțumim anticipat!
Fara continut. Această companie nu a completat fila „Despre companie”.
Recrutări conduse de firmă:
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Customer Support Representative
Iași
expirat: 15.09.2023
Middle (2-5 ani), Senior (5-10 ani)
Atribuțiile:
Order management of order book;
Analyzing the order book and orderliness on a constant basis;
Single point of contact for all customers on all order-related issues;
Drives for the realization of acquired projects within the agreed parameters (cost, quality, timing…), working with different areas according to the ISO standards and internal processes;
Initiate and maintain regular dialogue with key stakeholders (. Sales, Planning (Supply and Demand), Production, Quality, and Logistics) to resolve and prevent issues and to enhance mutual understanding of the order-to-cash process;
Take personal ownership of the order management process to deliver top-tier service levels;
Analyses and reports delivery performance, backorders, and other key performance indicators;
Directly and through the leadership of cross-functional customer teams, masters the overall customer relationship at different levels, to achieve an overall successful full-service customer experience and satisfaction.
Analyzing the order book and orderliness on a constant basis;
Single point of contact for all customers on all order-related issues;
Drives for the realization of acquired projects within the agreed parameters (cost, quality, timing…), working with different areas according to the ISO standards and internal processes;
Initiate and maintain regular dialogue with key stakeholders (. Sales, Planning (Supply and Demand), Production, Quality, and Logistics) to resolve and prevent issues and to enhance mutual understanding of the order-to-cash process;
Take personal ownership of the order management process to deliver top-tier service levels;
Analyses and reports delivery performance, backorders, and other key performance indicators;
Directly and through the leadership of cross-functional customer teams, masters the overall customer relationship at different levels, to achieve an overall successful full-service customer experience and satisfaction.
Maintaining solid customer relationships by handling questions and concerns with speed and professionalism.
Serves customers by providing product and service information and resolving product and service problems
Attracts potential customers by answering product and service questions and suggesting information about other products and services
Maintains customer records by updating account information
Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
Recommends potential products or services by collecting customer information and analyzing customer needs
Prepares product or service reports by collecting and analyzing customer information
Contributes to team effort by accomplishing related results as needed